{"id":2864902,"url":"https://alion.io/job/officernd-technical-support-specialist","title":"Technical Support Specialist","company":{"id":55485,"name":"OfficeRnD","domain":"officernd.com","url":"https://alion.io/company/officernd","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sofia, Bulgaria"],"countries":["BG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Intercom","optional":false},{"name":"Postman","optional":false},{"name":"Rest API","optional":false}],"status":"live","first_seen_at":"2026-10-19T17:27:10Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-23T18:09:02Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Аbout us\nOfficeRnD has one mission: making flexible and hybrid working the norm, rather than an option.\nWe started building our SaaS platform back in 2015 to support the future of work. We believe that offering freedom and flexibility is the key to providing a better workspace experience. And that’s what enables us to develop products that matter - for our customers and the world.\nThe company has offices in Bulgaria, USA, UK, Australia and our teammates are the ones getting us to the top in our market niche. If you're passionate about technology, too, come and join us!\nАbout the role\nFixed-term: 24 months (maternity cover). \nWe are seeking a Technical Support Specialist to work on a complex SaaS platform that integrates with payment gateways, accounting systems, CRMs, and door access hardware - handling everything from REST API troubleshooting to document template fixes in HTML and CSS.\nYou'll work closely with Product, Dev, and QA teams - investigating bugs, capturing customer feedback, and closing the loop between what customers experience and what we build next.\nWorking hours:\nEach workday is 8 effective hours with a flexible start between 8:00 and 10:00AM\nWhat you’ll do\nHandle customer queries over email and chat, with occasional remote sessions, within SLA targets.\nInvestigate and reproduce bug reports, then work with Dev and QA to confirm and log them.\nUse Postman, HTML, and CSS to dig into and resolve customer-specific requests.\nTranslate customer feedback into clear, actionable reports for the product team.\nOwn integration-related questions - door access, payment gateways, accounting systems.\nBuild relationships with customers by understanding their setup and catching issues before they escalate.\nCollaborate across teams to share knowledge and contribute to how our products develop.\nWhat you'll bring\n2+ years in a technical support role.\nComfortable working in Intercom or similar helpdesk tools and with remote desktop sessions.\nSolid grasp of support fundamentals: ticket prioritization, escalation, SLA, and CSAT.\nStrong troubleshooting instincts - you dig until you find the root cause.\nHTML, CSS, or REST API experience is a plus.\nFamiliarity with accounting software, CRMs, or email domain management is a plus.\nA CS degree or related field is preferred but not required.\nFamiliarity with AI tools - using them in a support workflow, not just knowing they exist - is a plus.\nExcellent command of written and spoken English.\nWhat we offer\nPremium health insurance, including dental coverage.\n25 days of annual paid leave.\nAn additional day off to celebrate your birthday.\n3 paid volunteering days per year.\nFull compensation for the first 3 days of sick leave.\nAdditional Parental leave.\nTo ease your commute, we provide you with either parking access or a public transport pass.\nHybrid work model (minimum 40% of monthly working time onsite).\nCo-funded sports card to support your active lifestyle.\nLearning and development opportunities.\nIf this sounds like the right opportunity for you, we’d love to talk!","description_format":"text","description_chars":3054,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance","Hybrid work","Paid volunteering days","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Real Estate","Industrial Real Estate"],"lifecycle":[{"event":"open","at":"2026-10-19T17:27:10Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":31,"reasons":["conf:2","win:early"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/officernd-technical-support-specialist","json_url":"https://alion.io/job/officernd-technical-support-specialist.json","meta":{"generated_at":"2026-10-23T21:08:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2963,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":55485},"rest":"https://alion.io/mcp/rest/get_company?id=55485"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fofficernd-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fofficernd-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fofficernd-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/officernd-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fofficernd-technical-support-specialist"}]}