{"id":921171,"url":"https://alion.io/job/officespace-software-client-success-manager-dedicated-accounts","title":"Client Success Manager, Dedicated Accounts","company":{"id":5289,"name":"OfficeSpace Software","domain":"officespacesoftware.com","url":"https://alion.io/company/officespace-software","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"ET","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AI Agents","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-14T15:23:20Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-04T22:24:14Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"About OfficeSpace: \nOfficeSpace Software provides the leading AI operating system for the built world, that helps teams plan, connect, and perform in the workplace. As a performance-based, PE-backed company, we hire based on merit and a willingness to do what it takes to succeed long-term. You’re a great fit for the role if you’re entrepreneurial, passionate, motivated by building at light speed, and an Agentic AI early adopter. Our world-class teams operate in the US, Canada, and Costa Rica in a culture of trust, respect, growth, and impact. \nAs a Client Success Manager, Dedicated Accounts, you own the success, retention, and growth of a portfolio of high-value mid-market customers. You build trusted relationships, turn OfficeSpace capabilities into measurable business outcomes, and help customers get more value as their workplace strategies evolve.\nYou combine strategic account leadership with AI-enabled execution. You use customer intelligence and AI to spot risk, uncover opportunity, and move faster-while applying human judgment where relationships, commercial decisions, and customer trust matter most.\nWhat you’ll do\nOwn retention, adoption, customer outcomes, and growth across a portfolio of dedicated mid-market accounts.\nBuild trusted relationships with key stakeholders. Become the strategic partner customers rely on to connect OfficeSpace capabilities to their workplace goals.\nCreate and lead outcome-driven Success Plans that define priorities, measures of success, risks, and opportunities.\nLead strategic business reviews that demonstrate ROI, adoption, business impact, and clear next steps.\nTurn AI-generated account intelligence into action. Validate health signals, identify emerging risks and opportunities, and determine the right customer engagement strategy.\nOwn renewal readiness and partner with Sales to shape expansion, upsell, and cross-sell opportunities.\nGuide customers through adoption, optimization, and evolving workplace strategies with recommendations grounded in their business needs.\nOrchestrate AI-assisted workflows for account research, meeting preparation, portfolio analysis, follow-up, and planning-then validate outputs before they influence customer decisions.\nCollaborate with Support, Product, Marketing, Sales, and Professional Services to solve complex customer challenges and deliver strong outcomes.\nTurn customer feedback and portfolio patterns into insights that influence product, customer success, and go-to-market decisions.\nImprove success playbooks and AI-enabled workflows so the team can deliver greater impact at scale.\nWhat you bring\n2+ years of Client Success, Customer Success, or Account Management experience in SaaS, ideally supporting mid-market customers.\nA track record of driving adoption, retention, renewals, and measurable customer outcomes.\nStrong commercial judgment and experience supporting renewals and identifying expansion opportunities.\nThe ability to build trust, influence stakeholders, and navigate complex customer organizations.\nExperience leading strategic business reviews and connecting product usage to business value.\nStrong analytical skills. You can turn customer, product, and commercial data into clear decisions and recommendations.\nWorking knowledge of Customer Success and CRM platforms such as Gainsight, Salesforce, or equivalent tools.\nPractical AI fluency. You know how to use AI for analysis, research, planning, forecasting, and workflow acceleration without outsourcing judgment.\nThe ability to orchestrate multiple AI tools, evaluate output quality, verify important conclusions, and determine when human intervention is required.\nStrong prioritization and portfolio management skills across multiple customer accounts.\nCuriosity and adaptability. You learn quickly and put emerging AI capabilities to work when they improve customer outcomes.\nAvailability to work Central or Eastern time zone hours.\nWhy OfficeSpace?\nHigh-Performance Culture: At OfficeSpace, we believe in the power of accountability, focus, and drive. Our A-Player team members work together to deliver measurable, meaningful results. We recognize and reward those who push boundaries and achieve excellence.\nOwnership and Accountability: We trust our employees to take full ownership of their roles, providing the autonomy to innovate and the support to succeed. We seek individuals who are self-motivated and thrive in an environment where they can drive impactful outcomes.\nTechnology-Forward: As a company invested in cutting-edge technology, we integrate AI and other advanced solutions across our platform to enhance productivity, customer experience, and process efficiency. Our team members are excited by the potential of AI and proactively explore ways it can drive our success.\nGrowth Mindset: Continuous learning and improvement are integral to our culture. We encourage our team to embrace challenges, seek knowledge, and develop both personally and professionally.\nInnovation and Agility: We foster a dynamic, fast-paced environment where fresh ideas and bold solutions are celebrated. We embrace change and thrive on turning challenges into opportunities, with a team that is agile, proactive, and resilient.\nCollaborative, Results-Driven Environment: We value purposeful collaboration that leads to shared success and stronger results. While our team members are independent, they recognize the value of working together to drive our mission forward.\n Competitive Benefits and Rewards: OfficeSpace offers comprehensive and competitive benefits packages globally, designed to support our team’s health, well-being, and financial security. We invest in our people so they can excel.OfficeSpace is committed to building and promoting a diverse workforce and celebrates the unique qualities that individuals of various backgrounds and experiences offer. We are committed to basing all employment-related decisions upon valid job-related factors without regard to race, color, sex (including pregnancy, sexual orientation, and gender identity), age, religion, national origin, genetic information, military status, veteran status, physical or mental disability, or any other status protected by law.","description_format":"text","description_chars":6205,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Real Estate","Sales & Marketing"],"lifecycle":[{"event":"open","at":"2026-09-15T01:07:00Z"}],"visa":[],"liveness":{"score":66,"band":"ok","label":"Likely open","p_open":1,"p_active":0.736,"p_room":0.9,"age_days":19,"expected_fill_days":53,"reasons":["conf:0","win:mid"],"computed_at":"2026-10-04T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/officespace-software-client-success-manager-dedicated-accounts","json_url":"https://alion.io/job/officespace-software-client-success-manager-dedicated-accounts.json","meta":{"generated_at":"2026-10-05T00:16:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":248,"day_limit":5000,"remaining_today":4752,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}