{"id":1258390,"url":"https://alion.io/job/offsec-student-success-technical-support","title":"Student Success Technical Support","company":{"id":1787584,"name":"OffSec","domain":"offsec.com","url":"https://alion.io/company/offsec-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Deel","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-27T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"worldwide","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Kali Linux","optional":false},{"name":"Linux","optional":false},{"name":"Windows","optional":false},{"name":"Bash","optional":true},{"name":"JavaScript","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-08-18T20:48:01Z","employer_posted_date":"2026-08-18","last_verified_at":"2026-09-27T17:35:05Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":40},"description":"About OffSec\nFounded in 2006 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills.\nBecome a part of our global presence and work from anywhere. With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.\nExcited about our mission and what we do? Apply and join us!\nAbout the Job\nThe Student Success Technical Services (SSTS) plays a crucial role in providing technical support and mentorship to OffSec learners (learners), ensuring a smooth and effective learning experience across OffSec’s platforms. You will be responsible for troubleshooting technical issues, guiding learners through OffSec's learning materials, and providing support in key areas such as networking, Linux, and Windows systems. In this role, you will collaborate with cross-functional teams to enhance processes, validate product features, and contribute to successful learner outcomes.\nThis role is a full-time salaried position with a flexible shift work schedule, including evenings and weekends.\nDuties and responsibilities\nProvide general and technical support for learners via chat and email, ensuring timely resolution of issues.\n\nOffer technical support for networking, Linux, and Windows systems, helping learners troubleshoot and resolve problems.\n\nMentor learners by providing guidance on OffSec’s foundational learning materials.\n\nGrade exams for OffSec certifications, ensuring accuracy and fairness.\n\nTest, verify, and validate OffSec products, lab systems, and their features to ensure quality and functionality before release.\n\nCollaborate with cross-functional teams to troubleshoot issues, achieve common goals, and drive successful outcomes.\n\nTake initiative in developing, improving, and implementing processes that enhance operational efficiency and scalability.\n\nAbility to work a flexible schedule, including shifts, holidays, and overtime as required.\n\nPerform other duties as needed to support the success of learners and OffSec’s initiatives.\n\nQualifications\nBS Degree of Computer Science or Information Security\n\nStrong knowledge of networking, virtualization, Linux, and Windows systems.\n\nExcellent written and verbal communication skills to provide clear and effective support via chat and email.\n\nStrong analytical and investigative skills with attention to detail for troubleshooting and resolving technical issues.\n\nExperience in guiding or mentoring individuals in cybersecurity subjects.\n\nAbility to develop and improve processes to drive operational efficiency.\n\nExcellent interpersonal and customer service skills\n\nA strong belief and understanding of being a team player in a remote working environment\n\nDesired Skills:\nA growth mindset fosters a commitment to continuous learning, embracing challenges and opportunities for improvement.\n\nStrong attention to detail, with excellent analytical and investigation skills.\n\nKnowledge and familiarity with networking, virtualization systems, and operating systems, including Windows, Linux, and others.\n\nExperience with scripting and automation using languages such as Bash, Python, PowerShell, JavaScript, and others.\n\nPrior experience in working remotely.\n\nPrior experience in tech support or a similar role.\n\nExperience with ticketing systems, social networks, and network monitoring tools.\n\nRelevant technical or IT certifications are a plus.\n\nWorking conditions\nThis role is a full-time salaried position. Work hours for this position are flexible and will be performed from a home office.\nDirect reports\nThis position has no direct reports.\nEEO\nOffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\nThis policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.","description_format":"text","description_chars":4671,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Flexible schedule","Home office"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Security"],"lifecycle":[{"event":"open","at":"2026-09-25T19:40:11Z"}],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.522,"p_room":0.36,"age_days":39,"expected_fill_days":25,"reasons":["conf:1","win:tail","crowd:remote"],"computed_at":"2026-09-27T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/offsec-student-success-technical-support","json_url":"https://alion.io/job/offsec-student-success-technical-support.json","meta":{"generated_at":"2026-09-28T05:22:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3588,"day_limit":5000,"remaining_today":1412,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}