{"id":2105271,"url":"https://alion.io/job/offshore-launch-plumbing-hvac-office-manager-customer-service-dispatch","title":"Plumbing & HVAC Office Manager (Customer Service & Dispatch)","company":{"id":679414,"name":"Offshore Launch","domain":"offshorelaunch.com","url":"https://alion.io/company/offshorelaunch","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":94,"open_postings":4,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":75000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":348},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T19:17:59Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-11-03T00:16:04Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"About Offshore Launch:\nOffshore Launch is a business and growth operations firm helping home service owners scale their operations. \nWe design, build, and staff business and revenue operations so the shop runs on clear process, technology and data - so owners can work on the business instead of being trapped inside it. \nWe are a people-centered agency with a passion for leaving every employee and client in a better position than we found them.\nWhy Join Offshore Launch?\nImpact the growth and success of small and medium-sized businesses.\nWork in a people-first, remote environment that values career growth.\nAccess comprehensive benefits that include HMO, PTO, transparent bonus, raise and career pathways - with an overall emphasis on teamwork, collaboration, and work/life balance.\nContribute to a culture that values partnership, service, and excellence.\nWho We Serve\nYou’ll be the Office Manager for a family-owned residential plumbing, heating and cooling company. The family has been in the trade for 40+ years and serves homeowners in Connecticut and New York. They run a premium, professional operation:\nFlat-rate pricing\nCustomer financing\nA paid maintenance membership\n24/7 emergency service\nTheir customers expect polish, and so does the owner. This role is for someone who wants to own the office, not just support it.\nWhat you’ll own\n The phones. You are the first voice customers hear. You answer and book calls for service, emergencies (no heat, active leaks, no hot water) and estimates, calmly and professionally.\nScheduling and dispatch. Build and manage the technicians’ daily schedules, re-route them when emergencies come in, and keep customers updated on arrival times. The owner should not have to step in.\nFollow-up. Make happy calls after jobs, follow up on open estimates per the SOP, and sell and renew maintenance memberships.\nJob tracking. Track every job from booking through completion and invoicing, and flag any job that’s stuck, on hold or at risk of slipping.\nCash. Invoice, collect payments, keep receivables current and help customers through financing applications.\n Compliance and admin. Handle permits, certificates of insurance (COIs), licenses and technician paperwork accurately and on time.\nPayroll. Prepare accurate payroll every pay period.\nReporting. Send the owner a weekly report covering calls, booking rate, job completion, backlog, AR aging and memberships.\n Systems and team. Keep the field service software (Housecall Pro, ServiceTitan or similar) clean and accurate. Support hiring and onboarding, and manage any office staff added as the company grows.\nHow you’ll be measured\n95%+ of calls answered\nEvery new lead contacted within 5 minutes\n75%+ of qualified leads booked\nEvery open estimate followed up on time, per the SOP\nMembership sign-ups and renewals on target\nAR kept within target, with nothing aging without action\nA weekly list of stuck or on-hold jobs, sent with zero surprises\nPayroll, permits and paperwork done right and on time, every time\nYou’ll succeed here if you have\n2+ years in office management, dispatch, customer service or operations coordination, ideally in plumbing, HVAC or other home services\nHands-on experience with Housecall Pro, ServiceTitan, Jobber or a similar platform\nExcellent spoken English and a confident, warm phone presence\nHigh drive and high attention to detail. You follow through without being chased.\nThe ability to juggle phones, schedules and follow-ups at the same time without dropping anything\nAvailability to work US Eastern business hours\nNice to have\nDirect plumbing or HVAC experience, especially with emergency dispatch or maintenance memberships\nExperience with payroll, AR or basic job costing\nExperience managing a small remote team\nCompensation & Benefits (to be provided by Offshore Launch):\nUp to $1800/mo depending on experience\nGuaranteed annual bonus of one month's salary\nPerformance-based annual bonus up to 1.5x one month's salary contingent on quarterly performance scores\nComprehensive health benefits, including dependents: health, life, vision and dental insurance. \n16 days PTO\nNote:\nThe Client is not involved in compensation or benefits. As an employee of Offshore Launch, all compensation and benefits are to be provided by the Agency.\nPlease note that we anticipate a response from candidates within 24 hours of our outreach. If we do not receive a reply within this timeframe, we will assume that you are no longer interested in pursuing this opportunity.","description_format":"text","description_chars":4496,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Dental insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Connecticut","iso":null,"kind":"city"},{"name":"New York","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["HVAC & Refrigeration","Virtual Assistant Services"],"lifecycle":[{"event":"open","at":"2026-10-08T20:12:22Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.835,"p_room":0.9,"age_days":24,"expected_fill_days":44,"reasons":["conf:0","win:mid","comp:junior"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/offshore-launch-plumbing-hvac-office-manager-customer-service-dispatch","json_url":"https://alion.io/job/offshore-launch-plumbing-hvac-office-manager-customer-service-dispatch.json","meta":{"generated_at":"2026-11-03T01:38:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2204,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":679414},"rest":"https://alion.io/mcp/rest/get_company?id=679414"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foffshore-launch-plumbing-hvac-office-manager-customer-service-dispatch"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foffshore-launch-plumbing-hvac-office-manager-customer-service-dispatch"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foffshore-launch-plumbing-hvac-office-manager-customer-service-dispatch"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/offshore-launch-plumbing-hvac-office-manager-customer-service-dispatch\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foffshore-launch-plumbing-hvac-office-manager-customer-service-dispatch"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2105271}},{"tool":"search_jobs","arguments":{"company":"offshorelaunch.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2105271},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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