{"id":2472243,"url":"https://alion.io/job/offshore-launch-remote-office-manager-plumbing-heating-housecall-pro","title":"Remote Office Manager – Plumbing & Heating (Housecall Pro)","company":{"id":679414,"name":"Offshore Launch","domain":"offshorelaunch.com","url":"https://alion.io/company/offshorelaunch","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":94,"open_postings":4,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":75000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":348},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T18:33:49Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-30T16:38:00Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"About Offshore Launch:\nOffshore Launch is a business and growth operations firm helping home service owners scale their operations. \nWe design, build, and staff business and revenue operations so the shop runs on clear process, technology and data - so owners can work on the business instead of being trapped inside it. \nWe are a people-centered agency with a passion for leaving every employee and client in a better position than we found them.\nWhy Join Offshore Launch?\nImpact the growth and success of small and medium-sized businesses.\nWork in a people-first, remote environment that values career growth.\nAccess comprehensive benefits that include HMO, PTO, transparent bonus, raise and career pathways - with an overall emphasis on teamwork, collaboration, and work/life balance.\nContribute to a culture that values partnership, service, and excellence.\nWho We Serve\nWe serve family-owned and owner-operated home service businesses (i.e. plumbing/HVAC) on Housecall Pro, ServiceTitan, and comparable field service platforms.\nWe equip them with the operational infrastructure and talent to run day-to-day operations, so they can focus on field development, sales, and growth.\nThis role supports a family-owned plumbing and heating company running on Housecall Pro and Gusto. You’ll be the administrative backbone of the business: taking calls off the owner’s cell phone and running every booking, schedule change, invoice, permit, and new hire so the owner can stay in the field.\nResponsibilities:\nOwn call handling and booking: answer every inbound call plus LSA and Angi leads, book the diagnostic/dispatch visit on the first call (no pricing over the phone), and route unusual calls (e.g., boiler work) to the owner.\nOwn the Housecall Pro schedule: book arrival windows, reshuffle the day when a plumber sells a larger job (tankless, dig), and handle every customer reschedule.\nInvoice every job in Housecall Pro, collect payment at completion, and run the AR follow-up process through to collections. Manage card-on-file and net-30 terms for commercial accounts.\nLog every flat-rate estimate in Housecall Pro and keep its status current.\nRun payroll, onboarding, and offboarding in Gusto, including I-9s and new-hire paperwork, uniforms, and tracking of each plumber’s iPad, company card, and van.\nPull permits, book equipment (e.g., backhoe) for dig jobs, send COIs to cities and commercial customers, and track license renewals.\nMonitor the general office inbox daily (website forms, owner requests).\nDeliver weekly office reports from Housecall Pro.\nDocument every recurring task as an SOP, and keep Housecall Pro set up correctly (skill tags, price book, GPS tracking).\nKPIs / Performance Expectations\nAnswer every call and lead; no callbacks required from the owner\n80%+ booking rate on qualified leads\nEvery job invoiced and collected at completion; unpaid invoices followed up daily for 4 days, then weekly, with do-not-serve at 30 days and collections at 60 days\nEvery estimate logged with a current status\nAccurate and on-time payroll\nPermits, COIs, licenses, and technician paperwork processed accurately and on time\nWeekly reports delivered on time and accurate\nRequirements: \n2+ years in office management, dispatch, or operations coordination, ideally in plumbing, HVAC, or field services.\nWorking knowledge of Housecall Pro or a comparable FSM platform (ServiceTitan, Jobber).\nStrong phone presence, plus excellent written and verbal English.\nAble to own work from start to finish and follow up on your own without close supervision.\nOrganized and detail-oriented, with a habit of documenting processes.\nRequirements (Nice to Have): \nDirect plumbing or heating industry experience.\nExperience with Gusto or a similar payroll/HR platform.\nExperience handling permits, COIs, or AR collections.\nCompensation & Benefits (to be provided by Offshore Launch):\nUp to $1600/mo depending on experience\nGuaranteed annual bonus of one month's salary\nPerformance-based annual bonus up to 1.5x one month's salary contingent on quarterly performance scores\nComprehensive health benefits, including dependents: health, life, vision and dental insurance. \n16 days PTO\nNote:\nThe Client is not involved in compensation or benefits. As an employee of Offshore Launch, all compensation and benefits are to be provided by the Agency.\nPlease note that we anticipate a response from candidates within 24 hours of our outreach. If we do not receive a reply within this timeframe, we will assume that you are no longer interested in pursuing this opportunity.","description_format":"text","description_chars":4558,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Dental insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Virtual Assistant Services"],"lifecycle":[{"event":"open","at":"2026-10-13T20:11:17Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.833,"p_room":0.9,"age_days":16,"expected_fill_days":44,"reasons":["conf:2","win:mid","comp:junior"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/offshore-launch-remote-office-manager-plumbing-heating-housecall-pro","json_url":"https://alion.io/job/offshore-launch-remote-office-manager-plumbing-heating-housecall-pro.json","meta":{"generated_at":"2026-10-30T20:14:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10201,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":679414},"rest":"https://alion.io/mcp/rest/get_company?id=679414"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foffshore-launch-remote-office-manager-plumbing-heating-housecall-pro"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foffshore-launch-remote-office-manager-plumbing-heating-housecall-pro"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foffshore-launch-remote-office-manager-plumbing-heating-housecall-pro"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/offshore-launch-remote-office-manager-plumbing-heating-housecall-pro\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foffshore-launch-remote-office-manager-plumbing-heating-housecall-pro"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2472243}},{"tool":"search_jobs","arguments":{"company":"offshorelaunch.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2472243},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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