{"id":881847,"url":"https://alion.io/job/offshorelaunch-dispatcher","title":"Dispatcher","company":{"id":679414,"name":"Offshore Launch","domain":"offshorelaunch.com","url":"https://alion.io/company/offshorelaunch","size_band":"201-500","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Greenhouse","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":88000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":105},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-15T11:58:48Z","employer_posted_date":"2026-07-15","last_verified_at":"2026-09-23T22:59:49Z","board_verified":true,"closed_at":null,"days_open":70,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":70},"description":"About Offshore Launch:\nOffshore Launch is a business and growth operations firm helping home service owners scale their operations. \nWe design, build, and staff business and revenue operations so the shop runs on clear process, technology and data - so owners can work on the business instead of being trapped inside it. \nWe are a people-centered agency with a passion for leaving every employee and client in a better position than we found them.\nWhy Join Offshore Launch?\nImpact the growth and success of small and medium-sized businesses.\nWork in a people-first, remote environment that values career growth.\nAccess comprehensive benefits that include HMO, PTO, transparent bonus, raise and career pathways - with an overall emphasis on teamwork, collaboration, and work/life balance.\nContribute to a culture that values partnership, service, and excellence.\nWho We Serve\nWe serve family-owned and owner-operated home service businesses (i.e. plumbing/hvac) on Housecall Pro, ServiceTitan, and comparable field service platforms. \nWe equip them with the operational infrastructure and talent to run day to day operations, so they can focus on field development, sales, and growth.\nResponsibilities:\nBuild and manage daily technician schedules and routing in House Call Pro or equivalent (ServiceTitan, Jobber).\nTriage and assign incoming service calls by urgency, technician skill match, and location.\nMonitor technician GPS/status in real time and adjust routing for delays, emergencies, or call-outs.\nCommunicate accurate ETAs to customers and proactively update them on schedule changes.\nHandle same-day schedule conflicts and emergency/overflow dispatch.\nMaintain accurate, up-to-date job board and hand off complete job details to technicians and CSR.\nEscalate recurring scheduling bottlenecks to the PM/Office Manager.\nKPIs / Performance Expectations: \nAssign a technician to every booked job within 5 minutes\nGet technicians to the job on time, at least 85% of the time\nKeep same-day reschedules and cancellations caused by scheduling/routing issues under 2% \nCorrectly update job status and technician assignment in House Call Pro in real time - at least 95% of the time\nRequirements: \n2+ years of dispatching experience, ideally in plumbing, HVAC, electrical, or another home services trade.\nWorking knowledge of HouseCall Pro or a comparable FSM/scheduling platform (ServiceTitan, Jobber).\nExcellent verbal and written English communication under time pressure.\nComfortable managing high call/message volume and rapid re-prioritization.\nRequirements (Nice to have): \nFamiliarity with GPS/fleet tracking tools.\nBasic plumbing terminology knowledge to correctly triage job type and urgency.\nCompensation & Benefits (to be provided by Offshore Launch):\nUp to $1450/mo depending on experience\nGuaranteed annual bonus of one month's salary \nPerformance-based annual bonus up to 1.5x one month's salary contingent on quarterly performance scores\nComprehensive health benefits, including dependents: health, life, vision and dental insurance. \n16 days PTO\nNote:\nThe Client is not involved in compensation or benefits. As an employee of Offshore Launch, all compensation and benefits are to be provided by the Agency.\nPlease note that we anticipate a response from candidates within 24 hours of our outreach. If we do not receive a reply within this timeframe, we will assume that you are no longer interested in pursuing this opportunity.","description_format":"text","description_chars":3444,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Dental insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Conversational AI","Virtual Assistant Services"],"lifecycle":[{"event":"open","at":"2026-09-14T01:14:15Z"}],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.229,"p_room":0.28,"age_days":69,"expected_fill_days":32,"reasons":["conf:1","win:tail","crowd:junior"],"computed_at":"2026-09-23T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/offshorelaunch-dispatcher","json_url":"https://alion.io/job/offshorelaunch-dispatcher.json","meta":{"generated_at":"2026-09-24T05:22:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}