{"id":3943007,"url":"https://alion.io/job/oglebay-front-desk-supervisor","title":"Front Desk Supervisor","company":{"id":2827109,"name":"Oglebay","domain":"oglebay.com","url":"https://alion.io/company/oglebay","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wheeling, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":16,"max":18,"currency":"USD","period":"hour","gross":null,"usd_annual":36000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-16T18:58:00Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-11-08T16:50:55Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":52},"description":"Oversees the daily operation for all areas of the Front Desk to include guest check-in, guest check-out, monitoring the front desk switchboard, and assisting with guest needs while assuring that the highest degree of quality guest care is maintained at all times.\nESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.\nRequires ability to perform all functions pertaining to the operations of the front office including guest information, switchboard, reservations, and front desk and serves as a working Supervisor.\nMonitors a safe working environment for staff, promotes safe, secure facility for guests.\nAssists in the establishment of standards of operation for each area of responsibility and in planning, developing and conducting training for employees to insure those standards are met.\nMonitors control methods to insure that budget objectives are being met such as inventories, scheduling staff levels and supply orders.\nMay participate in the interviewing, hiring, evaluating and discipline of employees.\nContinually strives to provide a quality experience for all resort guests through their interaction with the front office department.\nFollows all policies of the WPC and addresses problem situations with guests through approved procedures and/or guidelines.\nDevelops a positive working relationship with all other departments in Wilson Lodge and divisions of the WPC. Exerts a positive influence on other resort personnel through an upbeat personality, and by always attempting to enhance the guests visit.\nAttends training seminars, conferences, schools and meetings as directed to continually develop guests’ knowledge of hospitality operations.\nWorks flexible schedule including weekends, evenings and holidays.\nRequires thorough knowledge of the lodge, resort, and surrounding areas.\nMust have excellent telephone and customer service skills.\nAbility to make correct change and complete financial transactions while balancing a shift report.\nResponsible for assisting with keeping the lobby “guest ready” at all times.\nAssists front desk staff with the handling of guest issues, while having an understanding of when to involve a Manager for further direction.\nImplements established emergency protocol when necessary.\nMonitors front lobby and front entrance areas while performing the supervisory responsibilities.\nServes as a witness to money drops.\nConducts all check-in and check-out procedures with all overnight guests while practicing the standards of Signature Training.\nQuotes rates and packages and sells “walk in” reservations.\nHas a working knowledge of all Night Audit processes.\nIs familiar with saving all Accounting monthly and daily reports as indicated on the Night Audit check-list.\nUnderstands how to processes lodging charges and no-show fees for all in-house guests, group master accounts, and direct bill accounts.\nIs able to run the End of Day process and printing out all reports including any and all seasonal reports.\nCapable of producing daily summaries for Management staff and various departments.\nInteract with the public with a cheerful and positive attitude, solve guest problems and complaints in a proper manner, and maintain harmonious working relationships with fellow employees.\nSUPERVISORY RESPONSIBILITIES\nManages a total of 15-20 employees for the Front Desk, and Guest Services areas. Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.\nEDUCATION and/or EXPERIENCE\nBachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.","description_format":"text","description_chars":3999,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Events & Ticketing","Festivals","Venues"],"lifecycle":[{"event":"open","at":"2026-11-08T16:50:55Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.505,"p_room":0.28,"age_days":52,"expected_fill_days":22,"reasons":["conf:1","win:tail","crowd:junior"],"computed_at":"2026-11-08T18:10:35Z"},"pay":{"stated_usd_annual":36000,"is_top_pay":false},"html_url":"https://alion.io/job/oglebay-front-desk-supervisor","json_url":"https://alion.io/job/oglebay-front-desk-supervisor.json","meta":{"generated_at":"2026-11-08T18:10:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":38061,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2827109},"rest":"https://alion.io/mcp/rest/get_company?id=2827109"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foglebay-front-desk-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foglebay-front-desk-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foglebay-front-desk-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/oglebay-front-desk-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foglebay-front-desk-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3943007}},{"tool":"search_jobs","arguments":{"company":"oglebay.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3943007},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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