{"id":3943019,"url":"https://alion.io/job/oglebay-front-office-assistant-manager","title":"Front Office Assistant Manager","company":{"id":2827109,"name":"Oglebay","domain":"oglebay.com","url":"https://alion.io/company/oglebay","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wheeling, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":18,"currency":"USD","period":"hour","gross":null,"usd_annual":36000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-09T19:21:00Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-11-08T16:50:55Z","board_verified":true,"closed_at":null,"days_open":59,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":59},"description":"The Assistant Front Office Manager supports the daily operation of the Wilson Lodge Front Desk and Guest Services team. This role assists with supervising Front Desk Hosts, maintaining service standards, supporting guest recovery, monitoring arrivals and departures, and ensuring a smooth, welcoming experience for every guest. This position requires strong hospitality, leadership, attention to detail, problem-solving skills, and the ability to coach Hosts while also working hands-on at the desk during peak business periods.\nESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.\nProvide warm, professional, and gracious service to all guests, Hosts, and internal departments. \nSupport the check-in and check-out process to ensure accuracy, efficiency, and a positive guest experience. \nMonitor daily arrivals, departures, room readiness, special requests, VIPs, groups, and guest recovery needs. \nAssist with guest concerns, service recovery, billing questions, room moves, and follow-up communication. \nEnsure all guest information is accurately collected and verified at check-in, including valid photo ID, payment authorization, address, and contact information. \nPromote direct booking, resort amenities, packages, dining outlets, and Oglebay activities. \nAssist the Front Office Manager in supervising, coaching, and mentoring Front Desk Hosts. \nHelp train new Hosts on front desk standards, guest service expectations, PMS procedures, phone etiquette, and resort knowledge. \nProvide shift leadership during assigned hours and ensure the desk is properly covered and organized. \nSupport daily pre-shift communication with updates on occupancy, groups, events, guest issues, and operational priorities. \nHelp maintain a positive, professional, and team-focused work environment. \nReview front desk transactions, room postings, adjustments, packages, deposits, and billing concerns for accuracy. \nAssist with shift reports, room status reviews, guest issue logs, MOD communication, and follow-up documentation. \nPartner with Housekeeping, Maintenance, Reservations, Revenue Management, Bell Services, Security, and Catering/Conference Services as needed. \nSupport proper handling of guest keys, cash banks, credit card authorizations, room assignments, and confidential guest information. \nHelp identify operational gaps and recommend process improvements. \nStandards and Accountability\nEnsure Front Desk Hosts follow Wilson Lodge and Oglebay service standards, appearance standards, and operational policies. \nMaintain a clean, professional, and guest-ready front desk area. \nReinforce front desk expectations, including professional conduct, no personal cell phone use while serving guests, and full guest engagement. \nSupport safety, emergency, and security procedures, including accurate in-house guest information. \nThis is an hourly position with a flexible schedule based on business needs. Evening, weekend, and holiday availability is required.\nComplete appropriate trainings listed on the human resources Training Matrix\nAdhere to Wheeling Park Commission’s safety rules and policy; refer any and all safety concerns to department manager, safety committee or human resources\nInteract with the public with a cheerful and positive attitude, solve guest problems and complaints in a proper manner, and maintain harmonious working relationships with fellow employees\nQUALIFICATIONS\nPrior hotel front desk, guest services, or hospitality supervisory experience preferred. \nStrong guest service, communication, and problem-solving skills. \nAbility to lead by example and remain calm during high-volume periods. \nExperience with hotel property management systems preferred. \nAbility to work a flexible schedule, including evenings, weekends, holidays, and peak resort periods. \nStrong attention to detail with cash handling, billing, reservations, and guest information. \nMust be dependable, professional, and able to maintain confidentiality. \nSUPERVISORY RESPONSIBILITIES\nManages a total of 15-20 employees for the Front Desk, and Guest Services areas. Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.\nEDUCATION and/or EXPERIENCE\nBachelor's degree (B. A.) from four-year college or university; or two to four years related experience and/or training; or equivalent combination of education and experience.","description_format":"text","description_chars":4720,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Events & Ticketing","Festivals","Venues"],"lifecycle":[{"event":"open","at":"2026-11-08T16:50:55Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.505,"p_room":0.28,"age_days":59,"expected_fill_days":22,"reasons":["conf:2","win:tail","crowd:junior"],"computed_at":"2026-11-08T19:02:54Z"},"pay":{"stated_usd_annual":36000,"is_top_pay":false},"html_url":"https://alion.io/job/oglebay-front-office-assistant-manager","json_url":"https://alion.io/job/oglebay-front-office-assistant-manager.json","meta":{"generated_at":"2026-11-08T19:02:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":39816,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2827109},"rest":"https://alion.io/mcp/rest/get_company?id=2827109"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foglebay-front-office-assistant-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foglebay-front-office-assistant-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foglebay-front-office-assistant-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/oglebay-front-office-assistant-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foglebay-front-office-assistant-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3943019}},{"tool":"search_jobs","arguments":{"company":"oglebay.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3943019},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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