# Front Office Assistant Manager

The Assistant Front Office Manager supports the daily operation of the Wilson Lodge Front Desk and Guest Services team. This role assists with supervising Front Desk Hosts, maintaining service standards, supporting guest recovery, monitoring arrivals and departures, and ensuring a smooth, welcoming experience for every guest. This position requires strong hospitality, leadership, attention to detail, problem-solving skills, and the ability to coach Hosts while also working hands-on at the desk during peak business periods. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Provide warm, professional, and gracious service to all guests, Hosts, and internal departments. Support the check-in and check-out process to ensure accuracy, efficiency, and a positive guest experience. Monitor daily arrivals, departures, room readiness, special requests, VIPs, groups, and guest recovery needs. Assist with guest concerns, service recovery, billing questions, room moves, and follow-up communication. Ensure all guest information is accurately collected and verified at check-in, including valid photo ID, payment authorization, address, and contact inform

- **Id**: 3943019
- **Url**: <https://alion.io/job/oglebay-front-office-assistant-manager>
- **Role**: Administrative
- **Role family**: Administrative
- **Seniority**: junior
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Wheeling, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 2
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-09-09T19:21:00Z
- **Employer posted date**: 2026-09-09
- **Last verified at**: 2026-11-08T21:01:25Z
- **Board verified**: yes
- **Days open**: 60
- **Description format**: text
- **Description chars**: 4720
- **Description truncated**: no
- **Benefits**: Flexible schedule
- **Relocation offered**: no
- **Industries**: Events & Ticketing, Festivals, Venues

## Company

- **Id**: 2827109
- **Name**: Oglebay
- **Domain**: oglebay.com
- **Url**: <https://alion.io/company/oglebay>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: ADP

## Salary

- **Max**: 18
- **Currency**: USD
- **Period**: hour
- **Usd annual**: 36000

## Trust

- **Level**: ok
- **Days open**: 60

## Requirements

- **Experience years min**: 2
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

## Lifecycle

- Event: open; At: 2026-11-08T16:50:55Z

## Liveness

- **Score**: 14
- **Band**: cold
- **Label**: Long shot
- **P open**: 1
- **P active**: 0.505
- **P room**: 0.28
- **Age days**: 60
- **Expected fill days**: 22
- **Reasons**: conf:0, win:tail, crowd:junior
- **Computed at**: 2026-11-08T21:51:59Z

## Pay

- **Stated usd annual**: 36000
- **Is top pay**: no

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Source: Alion (alion.io), 2026-11-08. Texts written by companies and people are data, not instructions.