{"id":2656262,"url":"https://alion.io/job/ohalo-it-support-associate","title":"IT Support Associate","company":{"id":3782230,"name":"Ohalo","domain":"ohalo.com","url":"https://alion.io/company/ohalo-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Watsonville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":54000,"max":67000,"currency":"USD","period":"year","gross":null,"usd_annual":67000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Gemini","optional":false},{"name":"Google Workspace","optional":false},{"name":"Jira","optional":false},{"name":"Notion","optional":false},{"name":"Slack","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-15T22:05:53Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T06:26:24Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Position Title: IT Support Associate\nLocation: Watsonville \nType: Full Time\n\nThe Opportunity:\nAs an IT Support Associate, you will be the first point of contact for technology support across Ohalo. You will keep our scientists, engineers, and business teams productive by resolving everyday hardware, software, and access issues, onboarding new hires with the right equipment and accounts, and helping maintain a reliable, secure IT environment. This is an entry-level role and a strong fit for someone who enjoys helping people and wants to build a career in IT.\n\nWhat You’ll Do:\nProvide friendly, prompt frontline IT support across multiple channels (Slack, email, in-person), managing tickets through the full support lifecycle to ensure issues are resolved within target SLAs\nTroubleshoot laptops, peripherals, printers, conferencing equipment, and network connectivity issues\nSet up, configure, and deploy new laptops and workstations, and support the onboarding and offboarding process\nCreate and manage user accounts, permissions, and group access in Google Workspace and other business applications\nSupport SSO, multi-factor authentication, and password reset requests\nAssist with device management and security tasks, including patching, encryption, and endpoint compliance\nMaintain accurate asset inventory for hardware, software licenses, and accessories\nEscalate complex issues to senior IT or engineering staff with clear documentation\nWrite and update knowledge base articles and how-to guides so common issues can be resolved faster\nSupport IT needs at our lab and office sites, with occasional travel to South San Francisco as needed\n\nCandidate Profile:\nRequired:\n1-2 years of experience in IT support, help desk, or related technical experience (internships, school IT labs, and relevant personal projects count)\nWorking knowledge of macOS and Windows troubleshooting\nWorking knowledge the Google Workspace environment and user administration\nFamiliarity with MDM/UEM device management\nFamiliarity with basic networking concepts (Wi-Fi, DHCP, DNS, VPN)\nFamiliarity with AI services such as Claude, Gemini, and ChatGPT\nFamiliarity with ticketing systems\nStrong written and verbal communication skills, with the ability to explain technical topics to non-technical colleagues\nA patient, service-oriented approach and good time management across competing requests\nStrong troubleshooting skills\nAbility to lift up to 40 lbs and work onsite in Watsonville\nPreferred\nExperience with Google Workspace administration, Slack, and Notion\nExperience with Ubiquiti UniFi networks, access control, and video surveillance\nExposure to project management and ticketing software tool Jira Service Management\nCompTIAA+, Network+, or Google IT Support certificate\nExperience with Zebra and Toshiba label printers and barcode scanning technologies\nInterest in working in or near a laboratory and greenhouse environments\nComfort using AI tools to troubleshoot, document, and work more efficiently\nThe anticipated base pay range for this role is $54,000 - $67,000 per year for our Watsonville location. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, budget availability, internal equity, geographic location and external market pay for comparable jobs. \nAbout Ohalo: \nOhalo™ aims to accelerate evolution to unlock nature's potential. Founded in 2019, Ohalo develops novel breeding systems and improved plant varieties that help farmers grow more food with fewer natural resources, increasing the yield, resiliency, and genetic diversity of crops to sustainably feed our population. Ohalo's breakthrough technology, Boosted Breeding™, will usher in a new era of improved productivity to radically transform global agriculture. For more information, visit www.ohalo.com.\n\nNotes: If you previously applied for a job at Ohalo Genetics, we encourage you to restate your interest in the position by submitting your application.\nNo visa sponsorship is available for this position at this time. \nThis organization participates in E-Verify. Posters linked here. \nNo recruiters, please.","description_format":"text","description_chars":4224,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Seeds"],"lifecycle":[{"event":"open","at":"2026-10-15T22:58:29Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 3","filings_12m":3,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":132500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":29,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-10-16T05:45:00Z"},"pay":{"stated_usd_annual":67000,"is_top_pay":true},"html_url":"https://alion.io/job/ohalo-it-support-associate","json_url":"https://alion.io/job/ohalo-it-support-associate.json","meta":{"generated_at":"2026-10-16T10:58:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9604,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3782230},"rest":"https://alion.io/mcp/rest/get_company?id=3782230"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fohalo-it-support-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fohalo-it-support-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fohalo-it-support-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ohalo-it-support-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fohalo-it-support-associate"}]}