Global Education Administrative Senior Coordinator

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Job Title:

Department:

This position resides within the Systems and Administration Team, a unit within the Global Education Office, and supports Ohio State’s global engagement efforts by providing customer service, processing fees and awards, maintaining documentation, and supporting risk management services for students, faculty, and staff participating in global education experiences. The Systems and Administration Team is led by the Lead Global Education Systems Analyst, and this position reports directly to the Global Education Systems Analyst. The role works collaboratively with internal and external stakeholders to ensure the effective administration of Global Education programs and services while maintaining a strong student-first approach.

Duties include providing services to students and the Global Education team with a strong student-first approach, including:

• Maintaining process documentation in the Global Education application system for Ohio State-approved Global Education programs and travel registration applications.
• Overseeing the assessment, payment instructions, and removal, as appropriate, of fees associated with Global Education programs.
• Assisting the Lead Global Education Systems Analyst and Global Education Systems Analyst in monitoring the accuracy of Global Education application workflows.
• Performing data cleaning and maintenance activities to ensure the accuracy and integrity of student program records.
• Maintaining course enrollment permission groups for Global Education courses.
• Supporting the Global Education scholarship awarding process.
• Managing administrative inboxes and responding to inquiries from internal and external stakeholders to facilitate the effective processing of Global Education applications.
• Contributing to a collaborative hybrid work environment while delivering high-quality customer service and operational support.

Required Qualifications/Experience:

High School diploma or GED.

2 years of relevant experience required.

1 years’ experience in customer service or communications, including analyzing & interpreting information

1 years’ experience in operation of computers and related peripheral equipment

knowledge of Microsoft suite

Strong attention to detail.

Desired Qualifications/Experience:

Bachelor’s or equivalent combination of education/experience

Desired candidate has an interest in International Education

Experience resolving complex issues

Comfortable interfacing with multiple information systems

Possesses strong communication skills when working with different teams and stakeholders

Able to manage shifting priorities in a fast-paced environment

Comfortable working independently as well as across multiple teams

Additional Information:

The target hiring range for this job profile is $ 18.37 - $26.00 The actual salary paid to an individual will vary based on multiple factors, including but not limited to, education, years of experience, internal equity, etc.

Function: Academic Administration

Subfunction: International Programs

Band: Technical

Level: 3

Location:

Position Type:

Scheduled Hours:

Shift:

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

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The university is an equal opportunity employer, including veterans and disability.