IT Service Support Analyst 1

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [email protected]. If you have questions while submitting an application, please review these frequently asked questions.

Current Employees and Students:

If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.

Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:

• Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.

• Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

Job Title:

Department:

This position is part of the Labs/Classrooms and Software Licensing team within Engineering Technology Services. Under established procedures and with guidance from the manager or senior team members, the position supports hardware and software used by faculty, staff, and students in the College of Engineering. Responsibilities include preparing computers using standard images, supporting disk encryption and secure network access, documenting assets in approved systems, responding to routine service requests, assisting with inventory and surplus activities, and supporting software license installation, testing, documentation, and renewal processes. Examples of duties include but are not limited to the following:

Works to resolve issues and requests submitted to team via email and College’s ticketing system and CMDB.

Possesses strong problem solving and troubleshooting skills.

Engages with other ETS teams when applicable to ensure prompt resolution of customer incident/request; may be asked to resolve incidents submitted to (or on behalf of) other ETS teams.

Assists in audit and inventory compilation including device warranty reporting.

Purchases/renews software applications. Gathers quotes; downloads media; provides updated license files; installs software, tests, and documents installation instructions.

Initiates orders in university multi-purpose management system using established procurement processes.

May be asked to resolve incidents submitted to (or on behalf of) other ETS teams; forms productive relationships with internal customers by listening, clarifying, and responding effectively.

Adheres to Information Technology Infrastructure Library (ITIL) best practice framework to ensure the availability, security and performance of systems and fulfillment of customer Service Level Agreements (SLAs)

The target hiring range for this job profile is$24.76 to $32.33/hr.

The actual salary paid to an individual will vary based on multiple factors, including but not limitedto, education, years of experience, internal equity, etc.

Ohio State will not sponsor applicants for work visas for this position.

Candidate expected in-office at least 4 days a week.

Additional Information:

Location:

Position Type:

Scheduled Hours:

Shift:

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability.