IT Service Support Analyst 2

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Job Title:

Department:

The Veterinary Information Systems department is seeking a Tier 2 service team member to assist with our day to day operation and increase ourApplesupport portfolio.

The successful candidate should have a strong background inApple device management/service/support in addition to thefollowing duties.Identifies, analyzes, and addresses problems using a wide range of analysis and solution strategies. Designs, plans, and develops,or coordinates the development,of client computing needs with a strong emphasis on, but not limited to,Appleproducts.Utilizes software tools such asJamfProand Microsoft SCCM to manage and implement patches, updates, software installations and comply with University security requirements. Advanced operating system (MacOSand Windows) and application troubleshooting, detailed understanding ofencryption andnetworking inMacOS, the ability to diagnose and troubleshoot peripherals and integration with other business and enterprise systems. Monitors system performance; anticipates needs and upgrades. Collaborates with Infrastructure and Applications Team, Administration and Faculty to design and implement new concepts and ideas. Some evening and weekend hours may be required for event support.

Salary Range: $26.78 - $34.95 per hour; commensurate with experience, internal equity, the unit’s available budget, and the candidate’s qualifications.

This is a hybrid position and will requirea regular on-site presence.

Additional Information:

Minimum Education Required:

Bachelor's Level Degree or equivalent combination of education and experience.

Required Qualifications:

Strong communications skills both oral and written;2 years of relevantexperience in a multi-platform environment, excellent working knowledge of Windows and Mac OS.

Desired Qualifications:

Administrator experience withJamfPro. Experience withMicrosoft SCCM,Crowdstrike. Apple support certifications.Experience inclinicaloperationsettingdealing with instrument integrations and software configurations.

Location:

Position Type:

Scheduled Hours:

Shift:

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

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The university is an equal opportunity employer, including veterans and disability.