{"id":2916951,"url":"https://alion.io/job/ohiohealth-careconnect-training-operations-coordinator","title":"CareConnect Training Operations Coordinator","company":{"id":5074,"name":"OhioHealth","domain":"ohiohealth.com","url":"https://alion.io/company/ohiohealth","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":120,"ghost_share":0,"stale_share":0.992,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":86000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2178},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Azure DevOps","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Microsoft Project","optional":false},{"name":"Power BI","optional":false},{"name":"Scrum","optional":false},{"name":"ServiceNow","optional":false},{"name":"Smartsheet","optional":false},{"name":"Azure","optional":true}],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-28T13:15:15Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities.\nJob Description Summary:\nThe CareConnect Training Operations Coordinator serves as a key operational partner to CareConnect Training leadership by coordinating departmental initiatives, managing project intake and resource tracking processes, facilitating Agile work management practices, and providing reporting and analytics that support informed decision-making.This role partners with CareConnect Training Managers, Principal Trainers, Credentialed Trainers, LMS Administrators, eLearning Developers, operational leaders, and project teams to ensure visibility into departmental work, resource demand, project status, and operational performance. The Coordinator supports successful execution of strategic and operational initiatives through effective planning, communication, facilitation, reporting, and process improvement.\nThe CareConnect Training Operations Coordinator does not have direct supervisory responsibilities but serves as a central point of coordination for departmental work management, project tracking, Agile processes, performance reporting, and operational planning.\nResponsibilities And Duties:\n35% Project Coordination and Portfolio ManagementCoordinate departmental initiatives, project-related training requests, upgrades, workflow redesign efforts, onboarding enhancements, technology implementations, and other strategic initiatives requiring structured project coordination.Maintain project plans, timelines, milestones, risks, dependencies, meeting documentation, and status reports. Facilitate communication among stakeholders to ensure alignment, visibility, and timely completion of project deliverables.\nManage project intake processes by documenting requests, tracking work demand, monitoring progress, and maintaining visibility into departmental commitments and work in progress.\nPrepare project updates, executive summaries, presentations, and reporting materials for department leadership.\nEscalate project risks, barriers, and resource constraints to leadership for awareness and resolution.\n25% Resource Coordination and Operational Planning\nCoordinate and track training resource requests from project teams, operational leaders, analysts, and application teams.\nMaintain resource tracking tools, workload inventories, and capacity planning data to provide leaders with visibility into departmental demand, utilization, priorities, and commitments.\nSupport department planning activities through preparation of workload reports, capacity analyses, project forecasts, and resource allocation recommendations.\nMonitor departmental work across training, instructional design, LMS administration, eLearning development, onboarding, and support functions to identify workload trends and potential capacity concerns.\nProvide operational support that enables leaders to make informed staffing, prioritization, and work assignment decisions.\n20% Agile Facilitation and Work Management\nFacilitate Agile ceremonies including sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives.\nMaintain Agile boards and work management tools to ensure visibility and transparency of team priorities, commitments, and progress.\nTrack sprint metrics, throughput, work completion, backlog health, and team capacity.\nIdentify and escalate impediments that may impact successful delivery of departmental work.\nPromote Agile best practices and support continuous improvement efforts across the CareConnect Training team.\nPartner with leaders and team members to ensure work is appropriately documented, prioritized, and aligned with departmental goals.\n15% Reporting, Analytics, and Performance Metrics\nDevelop, maintain, and distribute departmental dashboards, scorecards, reports, and operational metrics.\nCollect and analyze data related to:\nProject delivery and completion\nResource utilization and capacity\nSprint and Agile performance\nTraining development productivity\nCredentialing and onboarding activities\nLMS and learning metrics\nCustomer experience and satisfaction measures\nContinuous improvement initiatives\nIdentify trends, risks, opportunities, and recommendations that support operational effectiveness and informed decision-making.\nSupport monthly, quarterly, and annual reporting needs for department leadership.\n5% Process Improvement and Governance\nSupport the development, implementation, and maintenance of standardized departmental processes, templates, documentation, and governance practices.\nCoordinate process improvement initiatives that enhance efficiency, communication, consistency, visibility, and customer experience.\nMaintain project management, Agile, reporting, and operational documentation standards.\nFacilitate lessons-learned discussions and support continuous improvement activities across the department.\nSCOPE OF ROLE\nThe CareConnect Training Operations Coordinator serves as an operational and project coordination resource for the CareConnect Training department. This role supports managers and department leaders by providing visibility, coordination, facilitation, reporting, and process management capabilities. The role does not include direct personnel management, performance management, budgeting authority, or staffing decision-making responsibilities.\nSuccess in this role is measured by the effectiveness of departmental coordination, visibility into work and resources, quality of reporting and analytics, facilitation of Agile practices, and the successful support of strategic and operational initiatives.\nAs a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.\nThe job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time.\nMinimum Qualifications:\nBachelor's Degree (Required)Additional Job Description:\nDegree in Business, Healthcare Administration, Education, Information Systems, Organizational Leadership, Project Management, or a related field.\nThree (3) to five (5) years of experience in project coordination, operations, training, healthcare, information systems, process improvement, Agile delivery, or related disciplines.\nSPECIALIZED KNOWLEDGE\nKnowledge of project management principles, methodologies, and tools.\nWorking knowledge of Agile frameworks, Scrum practices, and continuous improvement methodologies.\nStrong organizational skills with the ability to manage multiple priorities and competing deadlines.\nStrong analytical skills with the ability to collect, interpret, and present operational data and performance metrics.\nExperience creating dashboards, reports, scorecards, presentations, and executive summaries.\nAbility to facilitate meetings, planning sessions, retrospectives, and cross-functional discussions.\nExcellent written, verbal, and interpersonal communication skills.\nAbility to identify process improvement opportunities and coordinate implementation efforts.\nStrong technical aptitude and proficiency with Microsoft Office applications and reporting tools.\nAbility to work independently while collaborating effectively across teams and departments.\nKnowledge of healthcare operations, workflows, organizational structures, and technology systems preferred.\nKnowledge of Epic applications and training operations preferred.\nDESIRED ATTRIBUTES\nExperience coordinating projects, initiatives, or operational workstreams.\nExperience supporting Agile teams as a Scrum Master or Agile facilitator.\nExperience with work management, resource planning, capacity tracking, or portfolio coordination.\nExperience developing productivity, operational, quality, customer experience, or learning-related metrics.\nExperience with ServiceNow, Azure DevOps, Jira, Power BI, Smartsheet, Microsoft Project, or similar tools.\nKnowledge of OhioHealth clinical and operational workflows.\nDemonstrated ability to influence outcomes through collaboration, effective communication, and relationship building.\nStrong commitment to customer service, operational excellence, and continuous improvement.\nWork Shift:\nDayScheduled Weekly Hours :\n40Department\nCareConnect TrainingJoin us!\n... if your passion is to work in a caring environment\n... if you believe that learning is a life-long process\n... if you strive for excellence and want to be among the best in the healthcare industry\nEqual Employment Opportunity\nOhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. 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