{"id":2466713,"url":"https://alion.io/job/ohlthaver-list-group-guest-relations-agent-job","title":"Guest Relations Agent Job","company":{"id":3896297,"name":"Ohlthaver & List Group","domain":"ol.na","url":"https://alion.io/company/ol-na","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Namibia"],"countries":["NA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":20000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":444},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-13T18:50:35Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-22T10:59:28Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Your dream job could be just a few clicks away. Start the process by creating your candidate profile. Once your profile is created, navigate to the desired opportunity and apply.\nPURPOSE OF THE POSITION:\nTo provide exceptional guest experience, manage check-in and check-out processes, and perform night audit functions to guarantee accurate financial transactions in accordance with established procedures.\nQUALIFICATIONS & EXPERIENCE:\nMin Grade 12 plus Higher Certificate\nCertificate in Hospitality & Tourism Business Administration or Accounting\nA minimum of 3 years’ experience in a front desk, night audit, reception or customer service role within the Hospitality Industry.\nExperience in room revenue control, handling cash, accounting procedures, and general administrative tasks and OTA’S.\nComputer literate (MS Office & Opera Systems)\nMultilingual in a foreign language (German, French, Portuguese etc) will be an added advantage.\nKnowledge of MICROS will be an added advantage.\nKEY ACCOUNTABILITIES:\nConstantly monitor and check the quality-of-service delivery towards the guests and make sure the processes are speaking to the brand and the provided quality guidelines.\nCoordinate room status updates with housekeeping for check-outs, late check-outs, early check-ins, and special requests.\nVerify reservations, review arrival and departure lists, special guest requirements and accurate processing of information also ensuring all internal communications/notifications are done timeously.\nFollow up on arrival times for groups and ensure that all relevant departments are informed and prepared.\nUpdate the pass-on log and bulletin board daily, ensuring effective communication with other departments.\nTransfer charges and deposits to master accounts with efficiency and accuracy, ensuring seamless financial operations.\nPrint and file reservations for the next business day, maintaining an organized and accessible record of upcoming bookings. \nMonitor and ensure accurate processing charges, deposits, vouchers, discounts, and promotional programs towards ensuring accurate accounting and reporting.\nManage all front office cashier transactions during the night shift and ensure the safety and security of guests and the property during nighttime hours.\nOwn and Live the O&L Persona, anchored in Caring, Passionate and Authentic behaviors and actions.\nCLOSING DATE: 27 OCTOBER 2026\nOL - a Great Place to Work.\nApplicants meeting our requirements are invited to apply. OL Group of Companies is an Equal Opportunity Employer.\n \"This position is subject to a pre-employment screening and vetting process, and by applying for this position, applicants acknowledge that they are aware that the Company reserves the right to carry out screening and pre-employment vetting for all shortlisted applicants. Certificate of Conduct issued by the Namibian Police (not older than 6 months) may be required from all shortlisted applicants.\"\nRequisition ID: 6118","description_format":"text","description_chars":2960,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["FMCG & Consumer Brand Groups"],"lifecycle":[{"event":"open","at":"2026-10-13T18:50:35Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.772,"p_room":0.945,"age_days":8,"expected_fill_days":14,"reasons":["conf:3","win:mid"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/ohlthaver-list-group-guest-relations-agent-job","json_url":"https://alion.io/job/ohlthaver-list-group-guest-relations-agent-job.json","meta":{"generated_at":"2026-10-22T13:23:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12566,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3896297},"rest":"https://alion.io/mcp/rest/get_company?id=3896297"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fohlthaver-list-group-guest-relations-agent-job"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fohlthaver-list-group-guest-relations-agent-job"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fohlthaver-list-group-guest-relations-agent-job"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ohlthaver-list-group-guest-relations-agent-job\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fohlthaver-list-group-guest-relations-agent-job"}]}