Account Manager, Packaging Design

OIA Global provides customers with an unparalleled suite of scalable and flexible supply chain solutions. Supported by 1,300 forward-thinking employees, we specialize in 3PL, 4PL, sustainability, technology, contract logistics, packaging design and optimization, and raw materials management. Since 1988, we have grown into a $1.3 billion company with a presence in 27 countries and industry expertise in fashion and apparel, consumer goods, healthcare, energy, and industrials. OIA Global is privately held by LDI, Ltd.

Summary: Account Manager, Packaging Design

The Account Manager will be responsible for managing the business relationship between OIA Global’ s Brand Clients, OIA internal and 3rd Party Brand stakeholders for packaging-related projects and other packaging program initiatives. They will also be expected to assist in identification and qualification of new business opportunities related to packaging within existing Brand client accounts.

Supervisory Responsibilities:

· None

Duties and Responsibilities:

· Work closely to support existing Packaging Design Account Management team on packaging-related programs and initiatives.

· Provide best in class account management and customer service to assigned existing and prospective Brand clients as well as OIA internal stakeholders.

· Be the primary point of contact for assigned Brand accounts while maintaining responsive and effective communication channels that yield comprehensive and accurate communications between OIA Global, Brand Clients, and internal stakeholders.

· Create and present key client-facing deliverables, including but not limited to proposals, analyses, and business reviews.

· Develop and maintain relationships across geographies and at multiple levels with the assigned Brand accounts to comprehensively understand current and anticipated client product and service needs.

· Provide support to OIA operational teams to resolve material issues relating to production, sourcing limitations, timelines and inventories.

· Participate in qualifying new projects and collaborate with OIA internal teams to identify risks and advantages of potential business.

· Support internal teams in efforts to refine inefficient processes impacting client, improving customer service levels and facilitating future growth.

· Communicate with designated levels of management and personnel the nature of the projects and all problems as well as their handling and resolution.

· Attend meetings and perform other duties as required by management.

Required Skills and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Working knowledge of Global-based FMCG supply chains.

· Advanced project management skills and the ability to manage multiple high-level projects in a fast-paced environment.

· Ability to effectively review or learn to review cost estimates, manufacturing specifications, graphic files, and other relevant project documentation to verify accuracy and fitness for Brand Clients stated objectives.

· Ability to identify and communicate strategic strengths, weaknesses, opportunities, and threats to Brand Client business

· Superior verbal and written communication skills and strong interpersonal skills with a cross-cultural and customer service focus that is persuasive, creative, confident, and timely.

· Must have the ability to exercise independent decision-making with outstanding organizational skills and attention to accuracy and detail.

· Intermediate computer skills in word processing and advanced spreadsheet skills.

· Must be proficient in Microsoft Office programs.

· Must possess intermediate to advanced analytical skills for reviewing cost estimates, manufacturing specifications, graphic files, and other relevant project documentation to verify accuracy and fitness for Brand Clients stated objectives.

· Must possess excellent reasoning, negotiation, and listening skills. Must be able to adapt to changing environments and work well with a variety of people and customers in a cross-cultural environment.

Education and Experience:

· A bachelor’s degree in business, finance, supply chain, science, or a related field is required

· At least 3 years of experience as an account manager, client manager or product development manager in the packaging, FCMG industry or supply chain industry

· Experience liaising within a client facing role and internal stakeholders a must have

Physical Requirements:

· Prolonged periods of sitting at a desk and working on a computer

· Must be able to lift up to 15 pounds

· The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Infrequent travel may be necessary dependent on client needs.

OIA Global is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We offer an exciting and growth-oriented work environment, and OIA employees enjoy competitive salaries and excellent benefits.