{"id":1599521,"url":"https://alion.io/job/oia-global-customer-service-representative","title":"Customer Service Representative","company":{"id":451430,"name":"OIA Global","domain":"oiaglobal.com","url":"https://alion.io/company/oiaglobal","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":68000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1000},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-10-01T18:56:32Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-14T04:11:52Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"OIA Global provides customers with an unparalleled suite of scalable and flexible supply chain solutions. Supported by 1,300 forward-thinking employees, we specialize in 3PL, 4PL, sustainability, technology, contract logistics, packaging design and optimization, and raw materials management. Since 1988, we have grown into a $1.3 billion company with a presence in 27 countries and industry expertise in fashion and apparel, consumer goods, healthcare, energy, and industrials. OIA Global is privately held by LDI, Ltd.\n1. RoleSummary\nYou provide day-to-day coordination and administrative support to the customer service team, keeping order data accurate and delivery information up to date so the team can serve the key customer reliably. You are the dependable support layer that keeps orders moving.\n2. SupervisoryResponsibilities\nNone.\n3. KeyResponsibilities & Duties\nSupport order entry and data maintenance in Optilink, ensuring accuracy under the guidance of Representatives and the Supervisor.\n\nTrack order and delivery status; flag delays, discrepancies, and errors early to the Representative or Supervisor.\n\nPrepare, file, and maintain order documentation and records in Optilink and SharePoint.\n\nFollow the key customer's routing, labelling, and documentation requirements, flagging anything that may not comply.\n\nSupport sample coordination and follow-up with vendors and internal teams.\n\nAssist with accounts-receivable and accounts-payable data entry and invoice filing.\n\nRespond to routine customer and internal queries; escalate complex issues promptly.\n\nSupport the preparation of standard service reports.\n\n4. CompetencyFramework\n4.1 Core Competencies (universal)\n\nCompetency\n\nSupports\n\nWhat it looks like at this band\n\nAdaptability\n\nFlexibility\n\nAdjusts own way of working when priorities, systems, or instructions change, without losing accuracy or pace. Picks up Optilink and new processes quickly and takes ownership of learning the role.\n\nJudgement\n\nExcellence\n\nIdentifies problems in own work and applies established guidelines to resolve them. Makes routine order and query decisions using the information given, and escalates when a situation falls outside the rules.\n\nInnovation\n\nAmbition\n\nSuggests improvements to own work and is open to better ways of doing things. Sees that OIA serves the key customer across many markets and that the work connects to a bigger picture.\n\nCollaboration\n\nTogetherness\n\nContributes to a positive, cooperative team by fulfilling own responsibilities and managing day-to-day interactions well. Shares order and delivery information clearly and asks for what is needed.\n\n4.2 Technical Skills (Customer Service)\nExecution & accuracy - doing the core order work correctly\n\nCritical technical skill\n\nWhat good looks like at this band\n\nOrder & Documentation Accuracy\n\nPrepares and maintains accurate order data, POs, PIs, and records in Optilink and SharePoint, on time and per SOP; spots and corrects routine errors before they cause downstream problems.\n\nOrder Handling & Tracking\n\nSupports the order-to-delivery handling for assigned accounts - order entry, status updates, sample follow-up - and escalates delays and exceptions promptly rather than letting them sit.\n\nAR/AP Support\n\nAssists with accounts-receivable and accounts-payable data entry and invoice filing accurately, and escalates anything unusual.\n\nSystems Discipline\n\nKeeps Optilink and connected systems and portals accurate and current with reliable follow-up on open items; produces routine service reports correctly.\n\nCustomer Compliance & Requirements\n\nFollows the key customer's routing, labelling, and documentation requirements accurately, and flags anything that may not comply.\n\n5. Qualifications& Requirements\nDiploma in Business, Logistics, Supply Chain, International Business, or a related field.\n\n0-1 years' experience, or a recent graduate; internships in a service or coordination role an advantage.\n\nProficiency in MS Office (Excel, Outlook); willingness to learn Optilink and internal systems.\n\nGood written and verbal communication; strong attention to detail and reliability.","description_format":"text","description_chars":4121,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Natural Resources","Transportation & Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-01T18:56:32Z"}],"visa":[],"liveness":{"score":58,"band":"ok","label":"Likely open","p_open":1,"p_active":0.776,"p_room":0.75,"age_days":12,"expected_fill_days":17,"reasons":["conf:2","win:late","comp:junior"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/oia-global-customer-service-representative","json_url":"https://alion.io/job/oia-global-customer-service-representative.json","meta":{"generated_at":"2026-10-14T08:48:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9540,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":451430},"rest":"https://alion.io/mcp/rest/get_company?id=451430"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foia-global-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foia-global-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foia-global-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/oia-global-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foia-global-customer-service-representative"}]}