{"id":1599523,"url":"https://alion.io/job/oia-global-customer-success-manager","title":"Customer Success Manager","company":{"id":451430,"name":"OIA Global","domain":"oiaglobal.com","url":"https://alion.io/company/oiaglobal","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":101000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":602},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-09T00:00:00Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-10-20T14:09:36Z","board_verified":true,"closed_at":null,"days_open":41,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":41},"description":"Customer Success Manager (Control Tower)\nLocation: 6300 North River Road, Rosemont, IL. Hybrid position, candidates must be within a reasonable commuting distance of the office.\nReporting to: Global Head of Supply Chain Solutions\nWe are looking for a Customer Success Manager to play a pivotal role in an exciting new journey for OIA Global. Working alongside the Program Manager, you'll help establish the operational foundation, governance framework, reporting structure, and customer engagement model that will drive long-term success. This is an opportunity to be part of a strategic customer program implementation from the beginning, helping shape processes, build relationships, solve complex supply chain challenges, and create a world-class customer experience.\nWhat You'll Be Doing\nAs a Customer Success Manager, you will help shape and support a next-generation Control Tower operation for a strategic customer. Working alongside the Program Manager and cross-functional teams, you will champion customer success, drive operational performance, and proactively solve challenges to ensure the program delivers outstanding results from day one.\nYou will:\nSupport the Control Tower Launch & Growth\nPartner with the Program Manager to support the implementation and ongoing development of the Control Tower.\nHelp establish KPIs, reporting, governance processes, SOPs, and customer review routines.\nSupport onboarding, operational readiness, and continuous improvement initiatives.\nBuild Strong Customer Partnerships\nDevelop trusted relationships with customer stakeholders across operational and management levels.\nAct as a key day-to-day contact for operational performance and service-related matters.\nProactively addressing customer needs and ensure timely communication and follow-up.\nDrive Performance & Insights\nMonitor customer KPIs and operational performance.\nSupport regular business reviews and performance discussions.\nIdentify trends, risks, and opportunities, providing actionable recommendations to improve outcomes.\nSolve Problems & Improve Operations\nCoordinate issue resolution, root cause analysis, and corrective actions.\nPartner with cross-functional teams to address operational, process, and system challenges.\nDrive a proactive approach to service excellence and continuous improvement.\nSupport Customer Growth\nIdentify opportunities to enhance customer value and operational effectiveness.\nSupport commercial initiatives and solution development where appropriate.\nCollaborate with Sales and Commercial teams to contribute to the long-term success of the customer relationship.\nKey Requirements\nThis role requires a strong understanding of SAP-enabled order management and supply chain processes. Candidates without significant SAP order management experience are unlikely to be successful in this role.\nEssential Experience\n3+ year experience in Supply Chain, Logistics, 4PL, Control Tower, or Operations Transformation roles\nExtensive SAP Order Management experience\nExperience working across multiple regions and functions\nProven track record of managing and growing key accounts\nExperience managing executive stakeholder relationships\nProven ability to manage risks, dependencies, and change in complex environments\nPreferred Qualifications\nBachelor's degree in Supply Chain, Logistics, Business, Engineering, or related field\nPMP, PRINCE2, MSP, or similar certification\nExperience in AI infrastructure, technology deployment, manufacturing, inventory management, or global order orchestration\nExposure to 24/7 operational environments and Control Tower operations\nPhysical Requirements:\nSitting or standing for extended periods during office work or site visits\nAbility to lift and carry up to 10 lbs.\nRegular use of computer and telephone systems\nOccasional use of stairs or extended walking across warehouse yards\nReasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all-inclusive. Duties and responsibilities may change based on business needs.\nWhat we can offer you\nAt OIA Global, you'll have the opportunity to make a meaningful impact while developing your career in a collaborative, innovative, and customer-focused environment.\nWe offer:\nHybrid work schedule\nTraining and development\nFriendly, fun and relaxed culture\nCompetitive remuneration and benefits package including bonus incentive\nAccess to OIA University 1000’s of courses for personal and professional development\nMilestone recognition and participation various employee recognition competitions\nOIA Global is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We offer an exciting and growth-oriented work environment, and OIA employees enjoy competitive salaries and excellent benefits.\nFLSA Status: Exempt\nReady to Make an Impact?\nIf you're passionate about transforming supply chains, excel at leading complex programs, and have the SAP Order Management expertise to drive success, we'd love to hear from you.\nClick apply to go through to the OIA Global website for more details.","description_format":"text","description_chars":5254,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Natural Resources","Transportation & Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-01T18:56:32Z"}],"visa":[],"liveness":{"score":28,"band":"fade","label":"Fading","p_open":1,"p_active":0.619,"p_room":0.45,"age_days":41,"expected_fill_days":25,"reasons":["conf:2","win:tail"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/oia-global-customer-success-manager","json_url":"https://alion.io/job/oia-global-customer-success-manager.json","meta":{"generated_at":"2026-10-20T17:14:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19755,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":451430},"rest":"https://alion.io/mcp/rest/get_company?id=451430"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foia-global-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foia-global-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foia-global-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/oia-global-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foia-global-customer-success-manager"}]}