Senior Import Coordinator

OIA Global Since its founding in 1988, OIA Global has grown into a $1 billion world-class logistics and packaging company that employs over 1,300 professionals in 28 countries. Our knowledge, solution design experience, and installed infrastructure give our customers the confidence and capability to extend their supply chains from emerging production areas to key commercial markets.

Summary: Senior Import Coordinator

The Senior Import Coordinator is responsible for managing complex import transactions for multiple accounts while ensuring compliance with regulations and providing exceptional customer service. This role requires in-depth knowledge of air and ocean import processes and a proactive approach to problem-solving and process optimization.

Salary Range: From $31.73 hourly to $37.02 hourly.

The actual pay may vary based on several factors, including professional experience, hiring location, skills and competencies.

Supervisory Responsibilities:

• Mentor and train staff in import processes and best practices.
• Identify opportunities for process optimization and bring awareness to the leadership team to enhance operational efficiency and service quality.

Duties and Responsibilities:

• Build and maintain strong relationships with key clients, serving as the primary point of contact for complex inquiries and issues.
• Proactively address client needs and recommend solutions to enhance service delivery.
• Manage high-volume and complex air and ocean import transactions, including booking, documentation, billing and job costing.
• Invoice customers per rate cards or approved quotes in a timely manner, ensuring adherence to established KPIs and accuracy standards.
• Issue and process profit share in accordance with company policies and established financial guidelines.
• Track and analyze shipment data to identify trends and opportunities for improvement.
• Meet all operational KPIs, including but not limited to billing performance, task adoption, and milestone management.
• Ensure all import operations comply with local and international regulations, customs requirements, and company policies.
• Stay updated on changes in regulations that may impact import processes.
• Prepare and review all necessary import documentation, ensuring accuracy and compliance.
• Identify areas for process improvement and implement best practices to enhance operational efficiency.
• Collaborate with carriers and freight partners to negotiate rates and optimize service delivery.
• Monitor carrier performance and address any service-related issues.
• Audit freight, duty, and miscellaneous charges related to shipments.
• Provide guidance and support to other team members on import processes and compliance standards.
• Foster a collaborative environment that encourages knowledge sharing and continuous improvement.
• Mentor and train staff in import processes and best practices, fostering a culture of continuous improvement within the team.
• Identify opportunities for process optimization and bring awareness to the leadership team to enhance operational efficiency and service quality.
• Lead or support troubleshooting efforts for urgent import-related issues or crises, ensuring quick resolutions and minimal disruption.
• Actively engage with our Quality Management System to ensure compliance with industry-leading standards, such as AEO and ISO.

Required Skills and Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Extensive knowledge of import regulations, documentation, and logistics processes.
• Strong analytical skills with proficiency in data analysis tools.
• Excellent verbal and written communication skills.

• Exceptional attention to detail and organizational skills.

• Proven ability to troubleshoot issues and implement effective solutions.

Education and Experience:

• Minimum of 5 years of relevant work experience in the freight forwarding industry or logistics field.
• In-depth experience in managing complex import operations.
• Familiarity with CargoWise Enterprise system is a plus.
• Bachelor’s degree in supply chain management, Logistics, Business, or a related field preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

OIA Global is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We offer an exciting and growth-oriented work environment, and OIA employees enjoy competitive salaries and excellent benefits.

FLSA Status: Non-exempt