{"id":2774089,"url":"https://alion.io/job/ojo-spa-resorts-assistant-spa-manager","title":"Assistant Spa Manager","company":{"id":2238116,"name":"Ojo Spa Resorts","domain":"ojosparesorts.com","url":"https://alion.io/company/ojosparesorts","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":{"grade":"A","score":88,"open_postings":4,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santa Fe, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":60000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":331},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-16T22:20:55Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-10-20T21:06:24Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Description\nThis description documents the general nature and level of work. As business needs change, so will the elements of this job, requiring the incumbent to be adaptable and to perform other duties as required.\nSUMMARY:\nThe Assistant Spa Manager assists in the overall operation of the spa, spa attendants, and front desk activities to ensure smooth functioning of Spa operations and overall quality control. Supports the Spa Manager in any, and all, functions and activities that may be required for the successful operation of the department.\nThis position requires 45-50 hours per week commitment. Assistant Manager works closely with all Supervisors and Attendants and other department staff to attain all department goals.\nThe incumbent is responsible for modeling and acting in accordance with Ojo Caliente Holdings, Inc. (OCHI) Core Values: Accountability, Diversity, Excellence, Gratitude, Happiness, Integrity, Mindfulness, Respect, and Teamwork.\nESSENTIAL JOB FUNCTIONS / RESPONSIBILITIES:\nAssist in the functionality and operations of the Spa under the direction and in the absence of the Spa Manager.\nCommunicate effectively in a timely manner with staff and management regarding the daily operations and issues that arise.\nAssist the Spa Manager with spa activities, special projects, oversight of Supervisors and Attendants, and anything that will further the effectiveness of the department.\nAssist in the hiring, training, and supervising of spa staff, including orientation, training and scheduling staff using Paylocity, performance reviews and PIFs, and resolving basic employee relations issues.\nPromptly answer phones (issued Ojo cell phones and desktop phones) and provide accurate spa and related resort information as needed. Timely retrieve and reply to all VMs and text messages.\nOversee the daily operation of linen and laundry services and stocking to assure that the spa has enough inventory to operate efficiently.\nGreet guests with a sincere welcome and explain spa services, as needed. Train staff to do the same.\nHave a comprehensive knowledge of all spa services and the products used for each treatment.\nTour guests through the spa facilities, expertly escort guests to their lockers and/or private pools in an unhurried, relaxed, and thorough manner.\nPromote service specials and all spa facility amenities.\nCommunicate with Spa Manager regarding any guest requests or problems in a timely manner.\nHandle daily paperwork as directed.\nOversee the upkeep and operations of the Spa reception and Lounge Areas. Be able to delegate and oversee Spa Attendants in this process, always acting as a team player.\nOversee all spa operating supplies by using an inventory and reorder system so they never run low.\nUtilize downtime effectively by reviewing and following department checklists and training manuals.\nPerform Spa Attendant and Supervisor duties as needed if understaffed and as needed.\nUnderstand first aid/emergency procedures and be able to direct guests accordingly.\nIncorporate the resort’s culture of service excellence, mission and core values into all aspects of job performance as well as nurturing these values with staff.\nPerform a facility walk at the start of the workday and end of the workday to ensure that the spa is exceptionally clean, neat, restocked, well-maintained, and safe.\nSubmit and follow-up on maintenance work orders in a timely manner.\nOversee all inventory, stocking, reordering, and dispensing of products and supplies used in spa treatments.\nMeet with Spa Manager daily to strategize on a plan for special projects, staffing needs, and operational issues.\nSupport and deliver consistent messaging and expectations to all staff based upon department, upper management, and resort decisions and policies.\nDevelop positive relationships with staff by understanding and addressing individual motivation, needs, and concerns.\nNurture respectful, collaborative relationships with other department managers and staff.\nCreate, update, and modify department SOPs as needed.\nRequirements\nQUALIFICATIONS:\nMinimum of three (3) years of spa or hospitality management experience.\nCPR/AED certification Required (or willing to obtain upon hire)\nHigh school diploma (or equivalent.) Associates degree a plus.\nComputer and technology proficient in spa information systems, MS Outlook, Excel, and Word.\nReliability and punctuality are critical.\nAbility to work under pressure with a high level of patience.\nAbility to work on your feet for eight hours or more a day.\nAbility to work evenings, weekends, weekdays, and holiday required. Flexibility in schedule based on staffing needs is required.\nAbility to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 40+ lbs. and less is required.\nThe position requires manual dexterity; auditory and visual skills; the ability to create written and oral instructions and procedures using correct English grammar and punctuation; and the ability to speak and communicate quietly yet clearly \nAbility to work a flexible schedule including days, nights, weekends, and holidays.\nThis role requires the ability to perform tasks requiring manual dexterity, auditory focus, and visual attention.\nThis job summary is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by their supervisor or management\nDue to the natural environment at Ojo Spa Resorts, all staff must be comfortable outdoors performing physical activities, and be able to navigate uneven ground, diverse terrain, multiple stairs, and be prepared to work in unpredictable weather conditions.","description_format":"text","description_chars":5648,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts","Spa & Massage"],"lifecycle":[{"event":"open","at":"2026-10-17T07:40:41Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":31,"reasons":["conf:0","win:early"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ojo-spa-resorts-assistant-spa-manager","json_url":"https://alion.io/job/ojo-spa-resorts-assistant-spa-manager.json","meta":{"generated_at":"2026-10-21T03:55:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5809,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2238116},"rest":"https://alion.io/mcp/rest/get_company?id=2238116"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fojo-spa-resorts-assistant-spa-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fojo-spa-resorts-assistant-spa-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fojo-spa-resorts-assistant-spa-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ojo-spa-resorts-assistant-spa-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fojo-spa-resorts-assistant-spa-manager"}]}