Customer Service Representative - Market (On-Call)

Salary Range: $25.22 -$28.76 hourly

Bargaining Unit: Support

Appointment Type: Non-Regular On-Call

Posting Closing Date: Open Until Filled

Special Instructions to Applicants:

Shortlisted internal candidates must notify the current Support Staff Bargaining Chairperson and People Services if they want a Union Observer during interviews and final selection of candidates.

Your Opportunity

• Under the direct supervision of the Manager, Business Services, the Customer Service Representative - Market provides exceptional customer service with respect to cashier and general food service retail duties in The Market at Okanagan College.

Functions and Duties

• Performs cashier duties, including processing payments and maintaining accurate cash records and proper cash controls.
• Actively identifies sales opportunities and engages in suggestive selling to enhance store profitability.
• Delivers excellent customer service by building rapport, providing accurate information, and assisting with product selection.
• Executes general retail and food service tasks, such as food preparation and ensuring a well-stocked and organized retail space.
• Sets up and replenishes items like tea, coffee, condiments, and prepackaged foods, monitoring inventory levels for timely requisitioning.
• Receives deliveries, verifies inventory accuracy against purchase orders, and promptly communicates discrepancies to supervisors.
• Safely stores received deliveries in designated locations, adhering to Food Safe requirements.
• Provides timely and accurate information to supervisors regarding missed deliveries, short-shipped items, or product quality issues.
• Conducts daily inventory counts and offers ordering recommendations when requested.
• Maintains cleanliness and sanitation in the market and cafeteria seating area.
• Performs assigned duties as required.

Education and Experience

Completion of Grade 12 is required. Food Safe Certificate required. A minimum of 3 months previous experience in the food industry as a cashier or related experience is required. Previous experience with Microsoft Excel (beginner level) and/or cash balancing software is an asset.

Skills and Abilities

- Able to perform work with minimal supervision

- Demonstrates commitment to customer service excellence

- Able to build and maintain effective interpersonal relationships with staff, students, clients and the general public to ensure optimum customer service levels.

- Able to deal tactfully and diplomatically with both internal and external customers.

- Able to multi-task in a fast-paced environment.

- Willingness to actively work towards continuous improvement in all aspects of role.

- Attention to detail and accuracy.

- Responsive to and capable of providing timely communication on all issues of consequence.

- Effective organizational skills

- Ability to work effectively both independently and as part of a team with an aptitude for working in a collegial and collaborative environment.

- Open to learning opportunities and adaptable to change.

Our Values

• Students first: Creating meaningful life-long educational opportunities of the highest quality for alumni, current, and future students is at the heart of everything we do.
• Community: We are one College. We enthusiastically embrace the opportunity to work with, learn from, and support everyone we encounter collaboratively and collegially.
• Respect: We welcome, embrace, and celebrate that which make us unique in creating an environment in which every individual is valued, affirming our commitment to human dignity for all.
• Courage: We are courageous in our actions in areas that contribute to positive change in our communities and beyond. We have the courage to be vulnerable. We are truthful, sincere, and act ethically with honesty and fairness.
• Relationships: We steward meaningful relationships built on a foundation of reciprocity. We are compassionate, empathic, and care for the holistic well-being of students, employees, community members, and the land.
• Distinction: We choose activities in which we can achieve excellence and positively impact society.