{"id":3341701,"url":"https://alion.io/job/okta-senior-technical-account-manager","title":"Senior Technical Account Manager","company":{"id":4990,"name":"Okta","domain":"okta.com","url":"https://alion.io/company/okta","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":86,"open_postings":81,"ghost_share":0,"stale_share":0.568,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom","Munich, Germany","Paris, France","Warsaw, Poland"],"countries":["GB","DE","FR","PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":137000,"max_usd":248000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":34},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"IAM","optional":false},{"name":"Machine Learning","optional":false},{"name":"Okta","optional":false},{"name":"AI Agents","optional":true}],"status":"live","first_seen_at":"2026-10-27T11:18:56Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-29T21:16:10Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Secure Every Identity, from AI to Human\n Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.\nThis is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.\nOkta: The World’s Identity Company™\nAbout Okta & The TAM Team\nOkta is the leader in Identity management and The World’s Identity Company™. Our mission is to build a more secure world by providing a neutral, powerful, and extensible platform that puts identity at the heart of the modern tech stack-securing customers, employees, partners, and AI agents. Two-thirds of the Fortune 100 trust Okta to power their identity journeys.\nThe Technical Account Management (TAM) team is a global group of Okta product experts dedicated to driving long-term customer success. As a Senior TAM within our Strategic Workforce Identity segment, you will serve as the premier technical advisor and advocate for some of our largest enterprise customers (across Financial Services, Healthcare, Public Sector, and more), helping them elevate their technical maturity and maximize their Okta investment.\nWhat You’ll Be Doing\n1. Strategic Customer Partnership & Influence\nTrusted Advisor: Build deep, executive-level relationships, serving as the primary technical point of contact for customer identity owners and IT leadership (up to CxO).\nStrategic Roadmapping: Architect tailored technical success plans aligned with customer business objectives to drive platform adoption and secure Okta against competitive displacement.\nAdoption & Expansion: Guide customers in expanding their Okta footprint across critical Workforce solutions, continuously improving their overall security posture.\n2. Complex Problem Resolution & Advocacy\nTechnical Escalation Lead: Independently manage and resolve highly complex customer technical escalations, collaborating with Customer Success Managers (CSMs) as needed.\nRisk Mitigation: Proactively identify technical roadblocks, design robust mitigation plans, and drive them to resolution.\nCross-Functional Advocacy: Champion customer needs internally by collaborating with Okta Engineering, Product, and Support teams to influence product direction.\n3. Thought Leadership & Team Enablement\nKnowledge Sharing: Deliver workshops, best practice sessions, and vertical-specific insights to enhance customer security.\nAsset Creation: Author repeatable technical strategies and assets to level up the global TAM organization.\nMentorship: Actively mentor and develop peer TAMs to upskill technical capabilities across the team.\nWorkforce Identity Solutions You Will Support\nYou will provide deep technical guidance across Okta's comprehensive Workforce Identity lifecycle:\nIAM: SSO, Adaptive MFA, Device Access, API Access Management, Secure Partner Access, Access Gateway, and Universal Directory.\nIGA: Lifecycle Management and Okta Identity Governance (OIG).\nPAM: Privileged Access Management.\nITDR: Identity Security Posture Management and Identity Threat Protection.\n\nWhat You'll Bring to the Role\nExperience & Education\n8+ years of related professional IT experience (or 6+ years with a Master’s degree).\n3+ years of experience as a TAM, Technical Consultant, Solution Architect, or Product Manager.\n3+ years of experience working with Identity & Access Management (IAM) solutions or related security technologies is preferred.\nEducation: BA/BS/MS in Computer Science, IT, or a related discipline (or equivalent experience).\nCertifications: Okta Certified, CISSP, or equivalent certifications are highly preferred.\nTechnical Mastery (Workforce Identity Focus)\nOkta Architecture: Extensive hands-on proficiency mapping Okta feature sets to complex enterprise architectures.\nFederation Protocols: Strong understanding of modern identity protocols (SAML 2.0, OAuth, OpenID Connect, WS-Fed).\nHybrid Environments: Experience integrating legacy/non-standard applications that do not support modern federation protocols.\nLifecycle & Provisioning: Deep knowledge of lifecycle management, automated provisioning, and integrations (e.g., SCIM, Okta Workflows, HR-driven provisioning, Active Directory).\nSaaS Ecosystems: Familiarity deploying and securing key SaaS platforms (O365, Salesforce, Workday, Box).\nCode Proficiency: Ability to read and modify existing quickstarts, code samples, or scripts to match customer requirements.\nCommunication & Leadership\nExecutive Presence: Exceptional communication skills with a proven ability to translate highly technical concepts into clear business outcomes for CxO-level audiences.\nBoundary Setting: Skilled at managing expectations, tracking portfolio health metrics, and setting healthy boundaries with internal and external stakeholders.\nLocation&LanguageRequirements:Thisisahybridrole,opentocandidatesbasedinLondon,Munich,Paris,orWarsaw.FluencyinbothGermanandEnglishismandatory.\nP26230_3599521\nThe Okta Experience\nSupporting Your Well-Being \nDriving Social Impact \nDeveloping Talent and Fostering Connection + Community\nWe are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.\nOkta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.\nIf reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.\nNotice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. 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