{"id":3079164,"url":"https://alion.io/job/oktopost-renewals-account-manager","title":"Renewals Account Manager","company":{"id":9149,"name":"Oktopost","domain":"oktopost.com","url":"https://alion.io/company/oktopost","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"D","score":52,"open_postings":10,"ghost_share":0.8,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":64000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":47},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-22T09:34:37Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-28T15:10:24Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":5},"description":"Ready to build a career in SaaS Account Management? We’re looking for a motivated professional to join our team as a Renewals Account Manager, a perfect opportunity to join an amazing company with an outstanding product, stellar team members, and the best clients. Oktopost is the place for you!\nWhen Oktopost was founded in 2013, social media was still a question mark in B2B marketing. We saw its untapped potential to drive real business results and built a platform to help marketers turn social into a measurable growth channel.\nOktopost powers social media management and employee advocacy, enabling B2B companies to become truly social organizations. Our social suite enables marketers to manage, scale, and measure social media programs.\nTrusted by global brands and fully integrated with the modern marketing tech stack, we’re a dedicated team focused on helping our customers succeed.\nWe are looking for a proactive, relationship-driven Renewals Account Manager to join our team. Reporting to the Account Management Director, you will oversee a dedicated portfolio of Oktopost customers, focusing on securing long-term retention through value-based partnerships. This role is designed for a dedicated professional who thrives on nurturing client success and acting as a trusted advisor to drive retention through product expertise and commercial negotiation.\nWhat You'll Do\nResponsible for post-sale success by facilitating routine customer meetings and offering support throughout the partnership.\n\nCultivate strong, long-term relationships with clients to enhance retention and loyalty.\n\nLead the renewal processes for a diverse portfolio of customers.\n\nCollaborate with Solutions Managers to address clients' technical requests and ensure they receive maximum value from our platform.\n\nAnalyze client needs and identify opportunities for upselling and cross-selling additional features and services.\n\nWhat We're Looking For\n2-4 years of experience in Account Management, Customer Success, Sales Development, or related customer-facing role.\n\nExperience working in a SaaS environment is beneficial.\n\nExceptional presentation, verbal, and written communication skills.\n\nStrong organizational skills and the ability to thrive under pressure.\n\nFamiliarity with Salesforce is a plus.\n\nKnowledge of the digital marketing and social media world is advantageous.\n\nJob Benefits\nCompetitive earnings: Base salary + commission\n\nProfessional growth: Formal learning & development programme.\n\nWork-life balance: Flexible hybrid setup (3 days in-office, London).\n\nPerks & benefits: Private healthcare, company socials and wellness programs.\n\nDays off: Flexible vacation day policy + Quarterly Recharge Days\n\nMonthly Allowance: £75 per month expense account.\n\nInspiration: Work with leading B2B brands and a team of top-notch 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