{"id":94937,"url":"https://alion.io/job/okx-workplace-it-specialist-2","title":"Workplace IT Specialist","company":{"id":76,"name":"OKX","domain":"okx.com","url":"https://alion.io/company/okx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":89,"open_postings":313,"ghost_share":0.096,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":91,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Sliema, Malta"],"countries":["MT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Bash","optional":true},{"name":"ChatGPT","optional":true},{"name":"Claude","optional":true},{"name":"Copilot","optional":true},{"name":"DHCP","optional":true},{"name":"DNS","optional":true},{"name":"Gemini","optional":true},{"name":"IAM","optional":true},{"name":"ITIL","optional":true},{"name":"Linux","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true},{"name":"TCP/IP","optional":true}],"status":"live","first_seen_at":"2026-07-21T17:31:56Z","employer_posted_date":"2026-08-07","last_verified_at":"2026-10-22T13:37:22Z","board_verified":true,"closed_at":null,"days_open":92,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":92},"description":"Who We Are\nAt OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.\nAbout the Opportunity\nThe Workplace IT Specialist ensures a reliable, secure, and high-quality workplace technology experience for employees across our EEA-region offices. Based in our Malta office, this role is the primary owner of local office IT and workplace facilities, and the first-line point of contact for EEA-region user support. The role also provides remote backup and support for other EEA offices as needed, and works as part of our Global IT team.\nSecond-line support for SaaS platforms and network infrastructure is handled by the broader Global IT team; this role focuses on delivering first-line support and knowing when to escalate. The ideal candidate is customer-focused, technically curious, works well independently, and looks for ways to improve day-to-day IT operations through automation and process improvements.\nWhat You’ll Be Doing\nDeliver responsive technical support for hardware, software, operating systems, business applications, and workplace technology, ensuring timely resolution of employee issues for the Malta office and EEA-region users.\n\nProvide first-line, user-facing support for our collaboration, productivity, and business applications, helping employees resolve day-to-day usage questions.\n\nManage the local endpoint lifecycle - device provisioning, deployment, maintenance, troubleshooting, asset inventory, and secure device retirement - in line with Global IT standards and security policies.\n\nPartner with HR and hiring managers to deliver smooth onboarding and offboarding: device preparation, account provisioning, access requests, and introducing new employees to IT systems, security practices, and workplace technology.\n\nServe as the primary point of contact for the local office's workplace technology, including conference room AV systems, video conferencing, VOIP, printers, CCTV, access control systems, and other office infrastructure.\n\nTroubleshoot first-line endpoint, networking, Wi-Fi, VPN, identity, and access issues, escalating to and collaborating with the Global IT Operations team on anything beyond first-line.\n\nSupport Global IT initiatives, office moves, technology refreshes, and security projects as they affect the local office and the EEA region.\n\nCreate and maintain knowledge base articles, standard operating procedures (SOPs), and technical documentation, using AI-powered tools and automation to improve documentation quality and reduce repetitive work.\n\nOwn the local end-user support experience: manage support requests, maintain SLA adherence, spot recurring issues, and suggest improvements to IT service delivery.\n\nWhat We Look For In You\n2+ years of experience in IT Support, Desktop Support, IT Operations, or a similar enterprise technical support environment.\n\nBachelor's degree in Information Technology, Computer Science, Engineering, Cybersecurity, or a related field - or equivalent practical experience.\n\nStrong experience supporting macOS in an enterprise environment.\n\nExperience supporting enterprise productivity platforms such as Google Workspace and Lark Suite, with a working understanding of SSO authentication fundamentals, endpoint security, password management, and drive encryption.\n\nStrong troubleshooting and problem-solving skills across hardware, software, operating systems, networking basics, and endpoint technologies.\n\nFluent, professional English, with the ability to communicate clearly with employees at all levels of the organization, including executive leadership. (Hard requirement.)\n\nExcellent customer service and interpersonal skills.\n\nAbility to prioritize multiple tasks, adapt to changing priorities, and work effectively in a fast-paced environment.\n\nAbility to work independently as the sole on-site IT presence in Malta, with sound judgment on when to escalate to the broader Global IT team.\n\nComfortable using AI tools to improve productivity, automate repetitive tasks, and produce high-quality documentation.\n\nNice to Haves\nExperience supporting enterprise environments with global or multi-office operations.\n\nWorking knowledge of Linux operating systems.\n\nNetworking fundamentals, including LAN, WAN, Wi-Fi, VPN, DNS, DHCP, TCP/IP, and basic network troubleshooting.\n\nExperience with scripting or automation using Bash, PowerShell, Python, or similar technologies.\n\nExposure to endpoint management, identity and access management (IAM), mobile device management (MDM), or SaaS platforms at a support level.\n\nExperience with IT asset lifecycle, inventory, procurement, and vendor coordination.\n\nA track record of identifying process improvement opportunities and implementing automation that enhances IT operations and employee experience.\n\nExperience using enterprise AI platforms such as ChatGPT Enterprise, Microsoft 365 Copilot, Google Gemini, Claude Enterprise, or similar AI-enabled workplace tools.\n\nProfessional proficiency in Mandarin is a plus.\n\nIndustry certifications such as Jamf 200/300, Apple Device Support, Apple Certified Support Professional (ACSP), Google Workspace Administrator, ITIL Foundation, CompTIA A+, Network+, or Security+ are a plus.\n\nPerks &Benefits\nCompetitive total compensation package\n\nL&D programs and Education subsidy for employees' growth and development\n\nVarious team building programs and company events\n\nMore that we love to tell you along the process!\n\nNotice:\nAll official OKXvacancies are published on this website.While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.\nInformation collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.","description_format":"text","description_chars":6627,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Company events"],"hiring_locations":[{"name":"Malta","iso":"MT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Blockchain & Crypto","Cryptocurrencies","Crypto Exchanges","Crypto Wallets"],"lifecycle":[{"event":"open","at":"2026-07-21T17:31:56Z"},{"event":"open","at":"2026-10-02T16:00:50Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.698,"p_room":0.44,"age_days":92,"expected_fill_days":91,"reasons":["conf:3","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/okx-workplace-it-specialist-2","json_url":"https://alion.io/job/okx-workplace-it-specialist-2.json","meta":{"generated_at":"2026-10-22T14:13:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13807,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":76},"rest":"https://alion.io/mcp/rest/get_company?id=76"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fokx-workplace-it-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fokx-workplace-it-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fokx-workplace-it-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/okx-workplace-it-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fokx-workplace-it-specialist-2"}]}