IT & Facilities Manager

We are seeking a proactive and hands-on IT & Facilities Manager to oversee and support the company’s internal IT infrastructure, systems, and facility operations across multiple office and operational locations.

This role is ideal for someone who enjoys a broad operational scope - balancing IT support, systems administration, cybersecurity, infrastructure management, and facilities coordination. The successful candidate will ensure the business operates efficiently, securely, and reliably from both a technology and facility perspective.

You will work closely with all departments to support internal systems, user management, office infrastructure, and day-to-day operational needs.

Key Responsibilities

IT Infrastructure & Systems Support

• Provide support and administration for internal IT systems and business platforms.

• Assist with management and optimisation of:

  • Internal inventory systems
  • CRM systems
  • User management systems
  • Single Sign-On (SSO) environments
• Support and maintain company network infrastructure across multiple office locations.

• Assist with setup, configuration, and troubleshooting of:

  • Firewalls
  • VPNs
  • Network equipment
  • Wi-Fi infrastructure
  • Office connectivity

• Manage and support company hardware including:

  • MacBooks
  • Printers
  • Office devices and peripherals
• Assist with onboarding and off-boarding of employees, including account provisioning and access control.
• Ensure good cybersecurity practices across the business, including device management, access policies, and user awareness.
• Coordinate with external IT vendors and service providers where required.

Cybersecurity & Access Management

• Assist in maintaining secure IT environments and enforcing cybersecurity best practices.

• Manage:

  • User access permissions
  • Password management
  • VPN access
  • SSO and authentication systems
• Support implementation of security policies and procedures.
• Monitor and respond to basic IT security incidents and escalate where necessary.

Multi-Site Office & Infrastructure Support

• Support IT and operational infrastructure across multiple office locations.
• Ensure stable and reliable connectivity and operational readiness at all sites.
• Coordinate infrastructure improvements and upgrades where needed.

Facilities Management Responsibilities

Office & Building Operations

• Oversee day-to-day facility operations and ensure office environments are functional, safe, and well maintained.
• Coordinate building maintenance, repairs, and vendor management.

• Manage office infrastructure including:

  • Printers
  • Power systems
  • Airflow and fresh air systems
  • General office equipment
• Support office renovations, upgrades, and workspace improvements.

Power & Infrastructure Management

• Assist in managing power infrastructure and continuity planning.
• Coordinate maintenance and monitoring of backup power systems where applicable.
• Ensure office infrastructure supports operational reliability and growth.

Facilities Expansion & Improvement

• Support office expansion projects and infrastructure improvements.
• Coordinate contractors and service providers for renovations and maintenance work.
• Ensure facilities remain clean, organised, and operationally efficient.

Requirements

• 3-7+ years of experience in IT support, systems administration, facilities management, or operational infrastructure roles.
• Strong understanding of:
• Networking
• Firewalls
• VPNs
• User management
• MacOS environments
• Cybersecurity fundamentals
• Experience supporting cloud-based systems, SSO, and office IT infrastructure.
• Practical understanding of facility operations and office management.
• Ability to troubleshoot technical and operational issues independently.
• Strong organisational and communication skills.
• Comfortable working in a fast-paced and hands-on environment.

Desirable Experience

• Experience in technology, IoT, or high-growth operational environments.

• Familiarity with:

  • Google Workspace / Microsoft 365
  • Network monitoring platforms
  • Apple device management
  • Access control systems
• Experience managing vendors, contractors, and multi-site operations.

Key Competencies

• Hands-on and solutions-oriented
• Strong operational mindset
• Organised and detail-focused
• Reliable and proactive
• Strong communication and coordination skills

Benefits

• Exciting Workspace.

• Cutting-Edge Technology.

• Engaging Projects and Innovations.

• High-Tech Atmosphere.

• Versatile Experience - Get exposure to a wide range of things.

• Involvement in Manufacturing Processes - End-to-End Involvement.

• Inspiring Work Environment.

• Opportunity for Career Growth and Continuous Learning - Cross-Functional Teams.

• Contributing to a South African Company with a real impact on people's lives.

• Olarm Device and Subscription.

Are you ready to embark on a journey that's both professionally fulfilling and personally rewarding? If you're excited about technology, driven by results, and thrive in a collaborative environment, Olarm is the place for you. Join us in shaping the future of smart security solutions!