{"id":3233902,"url":"https://alion.io/job/olathe-public-library-customer-service-representative-ii","title":"Customer Service Representative II","company":{"id":2059633,"name":"Olathe Public Library","domain":"olathelibrary.org","url":"https://alion.io/company/olathelibrary","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":20,"currency":"USD","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-31T06:26:55Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"If you are a current City of Olathe employee, please click this link to apply through your Workday account.\nEmployment Type\nPart Time (up to 19 hours)Job Summary\nPay Range: $18.62 to $20.30 per hour depending on qualifications and experience.\nAre you passionate about books, community engagement, and providing top-notch customer service? The Indian Creek Library for the City of Olathe is looking for an enthusiastic and service-oriented individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our customers, ensuring they have a positive and enriching experience every time they visit. Your responsibilities will include assisting with inquiries, managing library accounts, supporting programs and events, and helping customers navigate our vast resources. This is a fantastic opportunity for someone who loves interacting with people, thrives in a collaborative environment, and wants to contribute to a beloved community institution.\nFor more details, review the full job details and requirements below.\nThe Customer Service Representative II provides front-line customer support for City services in response to customer requests in person, over the phone or online, working independently with limited direction. The position focuses on evaluating requests, inquiries and complaints to find the most effective and efficient method of executing, providing information, or resolving the situation in a positive manner. The Customer Service Representative II is the second level in a three-level career progression of Customer Service Representative I, II, and III.\nKey Responsibilities\nProvides information to customers for various City services in like kind to how the request was submitted (in person, over the phone or online); supports customers in the pursuit of information on topics of varying nature across citywide services continually expanding personal knowledge of city services; makes decisions for how to resolve most customer service needs with limited direction.\n\nUtilizes multiple computer software applications to initiate and process service requests and reporting queries; maintains elevated working knowledge of systems to support other customer service staff members.\n\nProvides training and support to other employees.\n\nQualifications\nExperience: At least two years of administrative or customer relations experience is required. Experience in a specific specialized area of service such as library services or utility services may be preferred. Effective interpersonal and communication skills are required along with proficiency in Microsoft Office programs.\nEducation: A high school diploma or equivalent is required. Course work in business, public administration, or other related field is preferred.\nLicenses & Certifications: None required.\nLanguage: Proficiency in both written and verbal English is required with additional proficiency in Spanish and American Sign Language preferred.","description_format":"text","description_chars":2985,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":true},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Government"],"lifecycle":[{"event":"open","at":"2026-10-25T10:07:49Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":8,"expected_fill_days":41,"reasons":["conf:4","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":40000,"is_top_pay":false},"html_url":"https://alion.io/job/olathe-public-library-customer-service-representative-ii","json_url":"https://alion.io/job/olathe-public-library-customer-service-representative-ii.json","meta":{"generated_at":"2026-10-31T09:11:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13887,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2059633},"rest":"https://alion.io/mcp/rest/get_company?id=2059633"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Folathe-public-library-customer-service-representative-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Folathe-public-library-customer-service-representative-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Folathe-public-library-customer-service-representative-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/olathe-public-library-customer-service-representative-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Folathe-public-library-customer-service-representative-ii"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3233902}},{"tool":"search_jobs","arguments":{"company":"olathelibrary.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3233902},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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