{"id":3600304,"url":"https://alion.io/job/old-mutual-contact-centre-agent-harare-ref-jr-84964","title":"Contact Centre Agent (Harare, Ref JR-84964)","company":{"id":3897541,"name":"Old Mutual","domain":"oldmutual.co.zw","url":"https://alion.io/company/old-mutual","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Harare, Zimbabwe"],"countries":["ZW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-11-02T07:30:02Z","employer_posted_date":null,"last_verified_at":"2026-11-04T20:07:30Z","board_verified":false,"closed_at":"2026-11-04T20:07:30Z","days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"About the role\n Old Mutual Zimbabwe is recruiting a Contact Centre Agent to join its team in Harare.\nTo provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions, including directing customers to the correct channel, in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.\n\n Requirements\n Education requirementsNQF Level 3 and NQF Level 2 (below school-leaving).\nNo additional academic qualifications or minimum years of experience are specified in the published vacancy.\nHow to apply: apply through Old Mutual's online Workday recruitment portal, job reference JR-84964. The link supplied to Recruitment263 was cut short by the forwarding app, so search \"Old Mutual Zimbabwe careers\" or the reference JR-84964 to find the posting. Closing date: 3 November 2026 at 23:59.\n\nHow to applyFollow the application instructions in the job description above, before 3 Nov 2026.","description_format":"text","description_chars":1005,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-11-02T08:07:30Z"},{"event":"close","at":"2026-11-04T20:07:30Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/old-mutual-contact-centre-agent-harare-ref-jr-84964","json_url":"https://alion.io/job/old-mutual-contact-centre-agent-harare-ref-jr-84964.json","meta":{"generated_at":"2026-11-04T23:27:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":581,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3897541},"rest":"https://alion.io/mcp/rest/get_company?id=3897541"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fold-mutual-contact-centre-agent-harare-ref-jr-84964"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fold-mutual-contact-centre-agent-harare-ref-jr-84964"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fold-mutual-contact-centre-agent-harare-ref-jr-84964"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/old-mutual-contact-centre-agent-harare-ref-jr-84964\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fold-mutual-contact-centre-agent-harare-ref-jr-84964"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3600304}},{"tool":"search_jobs","arguments":{"company":"oldmutual.co.zw","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3600304},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}