{"id":3998179,"url":"https://alion.io/job/old-republic-title-title-insurance-software-application-support","title":"Title Insurance Software Application Support","company":{"id":1895187,"name":"Old Republic Title","domain":"oldrepublictitle.com","url":"https://alion.io/company/oldrepublictitle","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Roseville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":28,"max":33,"currency":"USD","period":"hour","gross":null,"usd_annual":66000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-06T00:00:00Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-10T08:17:30Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Job Description:\nProvide technical and operational support for title production software, business applications, and related systems. Diagnose and resolve user issues through analysis, troubleshooting, documentation, and technical consultation while delivering a high level of customer service and maximizing first-contact resolution.\nESSENTIAL DUTIES AND RESPONSIBILITIES:\nTroubleshoot, diagnose, and resolve software and application issues while providing timely remote support to users.\nMonitor and document incidents, troubleshooting steps, and resolutions in the incident management system in a timely manner.\nCommunicate issue status, progress, and resolutions to customers and internal teams professionally and courteously.\nEscalate complex issues and collaborate with development and IT teams when needed.\nMaintain a high degree of first-contact problem resolution.\nParticipate in on-call and shift coverage rotations as required.\nSubmit enhancement requests and software defect documentation to development teams.\nSupport software implementations, releases, and enhancements, including testing, user adoption, and training.\nServe as a subject matter expert on title production software, title and escrow operations, and related business processes.\nShare knowledge and provide cross-training to support team effectiveness and continuity.\nTrain users on title production software functionality and updates.\nDevelop and maintain a strong understanding of title and escrow operations.\nMaintain a high level of customer satisfaction.\nBuild collaborative working relationships with employees, customers, vendors, and management.\nRepresent the company professionally in all interactions.\nEducation & Experience:\nAssociate degree, related certification, relevant work experience, or equivalent combination of education and experience.\n1-5 years of title, escrow, mortgage closing, software support, or related experience.\nExperience with title production software.\nWorking knowledge of residential & commercial mortgage closings\nWorking knowledge of closing packages, settlement statements, and disbursement/funding processes\nWorking knowledge of policy preparation and recordings\nWorking knowledge of accounting functions such as invoicing, payment posting, investments, and bank reconciliations\nProficiency with Microsoft Office Suite, Outlook, collaboration tools, and learning technologies.\nAbility to support software in a networked environment.\nUnderstanding of application architecture, user access, security, and data management.\nExperience testing software enhancements and documenting requirements.\nAbility to learn and support business-critical title and escrow applications.\nCommunication and Interpersonal skills:\nStrong verbal and written communication skills.\nExcellent customer service and interpersonal abilities.\nStrong organizational and time-management skills.\nAbility to manage multiple priorities and projects.\nStrong attention to detail.\nAbility to work independently while collaborating with team members.\nAbility to work effectively under pressure and adapt to changing priorities\nPhysical/Mental Demands\nAbility to handle confidential information.\nFrequent computer, keyboard, and monitor use.\nPrimarily sedentary work involves sitting, standing, and walking.\nFlexibility to work assigned shifts, overtime, and on-call schedules as needed.\nOccasional travel may be required.\nConsistent attendance and reliable availability are essential\nAdditional Expectations\nDemonstrate professionalism, integrity, and ethical conduct.\nComply with company policies and procedures.\nSupport a respectful, inclusive, and collaborative work environment.\nPerform other duties as assigned.\nThe estimated pay range stated represents the typical pay range for this position or similarly employed employees or employees performing substantially similar work. Factors which may be used to determine the actual pay rate may include, but are not limited to, education, training or experience; seniority; merit and work performance; quantity or quality of production; regional differences in compensation; differences in local minimum wages, or ability and effort.\nPosition's Pay Range:\n$28.00 - $33.00/hourBenefits may include:\nComprehensive medical, prescriptions, dental and vision plans\n\n401(k) plan with a discretionary company match\n\nShareholder Purchase and Reinvestment Plan\n\nBasic life and accidental death and dismemberment insurance premium paid by the company\n\nVoluntary supplemental life insurance for employees, spouses and dependent children\n\nFertility and Family Building Benefits\n\nPaid Disability benefits\n\nPaid time off programs\n\n11 Company paid holidays per year\n\nFlexible spending account\n\nHealth savings account (available to High Deductible Health Plan participants only)\n\nEmployee Assistance Program\n\nEducational Assistance Program\n\nVoluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident Insurance\n\nTitle insurance policies and certain escrow services for the employee’s primary personal residence at no charge\n\nTransportation benefit plan for mass transit, parking and vanpool, in several markets\n\nNote: If you currently are employed by Old Republic Title (or one of its wholly owned affiliated companies) please get in touch with your human resources representative regarding the application process.\nFor California applicants, please click the following link to view our CCPA Applicant Notice\nOld Republic Title is an Equal Opportunity Employer","description_format":"text","description_chars":5508,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life 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