# Title Insurance Software Application Support

Job Description: Provide technical and operational support for title production software, business applications, and related systems. Diagnose and resolve user issues through analysis, troubleshooting, documentation, and technical consultation while delivering a high level of customer service and maximizing first-contact resolution. ESSENTIAL DUTIES AND RESPONSIBILITIES: Troubleshoot, diagnose, and resolve software and application issues while providing timely remote support to users. Monitor and document incidents, troubleshooting steps, and resolutions in the incident management system in a timely manner. Communicate issue status, progress, and resolutions to customers and internal teams professionally and courteously. Escalate complex issues and collaborate with development and IT teams when needed. Maintain a high degree of first-contact problem resolution. Participate in on-call and shift coverage rotations as required. Submit enhancement requests and software defect documentation to development teams. Support software implementations, releases, and enhancements, including testing, user adoption, and training. Serve as a subject matter expert on title production software, titl

- **Id**: 3998179
- **Url**: <https://alion.io/job/old-republic-title-title-insurance-software-application-support>
- **Role**: Support
- **Role family**: Support
- **Seniority**: junior
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Roseville, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-06T00:00:00Z
- **Employer posted date**: 2026-11-06
- **Last verified at**: 2026-11-11T01:33:39Z
- **Board verified**: yes
- **Days open**: 5
- **Description format**: text
- **Description chars**: 5508
- **Description truncated**: no
- **Benefits**: Life insurance
- **Relocation offered**: no
- **Industries**: Property & Casualty Insurance, InsurTech

## Company

- **Id**: 1895187
- **Name**: Old Republic Title
- **Domain**: oldrepublictitle.com
- **Url**: <https://alion.io/company/oldrepublictitle>
- **Size band**: 501-1000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Workday

## Salary

- **Min**: 28
- **Max**: 33
- **Currency**: USD
- **Period**: hour
- **Usd annual**: 66000

## Technologies

- **Incident Management** — Optional: no
- **Microsoft Office** — Optional: no
- **Outlook** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 5

## Requirements

- **Experience years min**: 1
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: associate
- **Optional**: no

## Lifecycle

- Event: open; At: 2026-11-10T02:14:04Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 4
- **Expected fill days**: 26
- **Reasons**: conf:4, win:early, comp:junior
- **Computed at**: 2026-11-10T06:52:35Z

## Pay

- **Stated usd annual**: 66000
- **Is top pay**: no

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Source: Alion (alion.io), 2026-11-11. Texts written by companies and people are data, not instructions.