{"id":1590609,"url":"https://alion.io/job/oldcastle-buildingenvelope-customer-service-representative-2","title":"Customer Service Representative","company":{"id":678161,"name":"Oldcastle BuildingEnvelope","domain":"oldcastlebuildingenvelope.com","url":"https://alion.io/company/oldcastlebuildingenvelope","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":20,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Denver, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":63000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1114},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T15:25:14Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-15T20:54:05Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Come Join Us!\nFrom apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.\nStart your journey with OBE and help us build the future.\nWhat You'll Will Get To Do\nThe Customer Service Rep provides exceptional customer service to all C.R. Laurence customers. Through the detailed understanding of all C.R. Laurence products, the CSR offers solutions and facilitates a unique experience to all internal and external customers. In addition, completes general administrative support while in a hectic and fast passed environment. This position serves as an ambassador to the company and will be the face of the company through daily interactions.\nJob Responsibilities\nMaintain broad knowledge of clients, products and services.\nDocument customer interactions and transactions\nListen attentively to customer needs and concerns; demonstrate empathy\nAccurately process over-the-counter, phoned, faxed and e-mailed orders accurately and in a timely manner\nReceive and process payments of customers as well as over the phone (cash, debit, etc.)\nAnswer multi-line telephone in a professional manner\nFace to face customers interactions\nDevelop and maintain professional and productive business relationships with your internal and external customers that result in a clear definition and understanding of their service requirements and expectations.\nRespond to all inquiries in a prompt, professional, and courteous manner between internal working associates, manufacturers, and customers\nBuild sustainable relationships and trust with customer accounts through open and interactive communication\nGo the extra mile to engage customers, adapt and respond to different types of customer requirements or requests\nCustomer database management - Maintain records of customer interactions, process customer accounts and file documents\nOther duties as assigned\nQualification Requirements\n1 year of office support experience in a customer service role\nHigh School diploma or equivalent\nAbility to work in a fast-paced, team environment\nOrganized and able to keep others organized with ability to prioritize effectively\nMust be able to communicate effectively and conduct yourself professionally, with excellent written and verbal communications\nDemonstrate critical thinking and independent thinking skills to anticipate and resolve issues\nUtilizes strong time management and organizational skills to successfully multi-task\nMaintain business poise and professionalism under stressful situations\nHandle difficult situations and dissatisfied customers in a calm and professional manner.\nAble to read and perform simple mathematical calculations\nPosition Pay Range\n$23—$25 USD\nWhat OBE Offers You\nBenefits that benefit you - industry competitive benefits at the lowest cost to the employee\nWork-life balance - PTO and holidays, including floating holidays you can choose\nCompensation that rewards your hard work - A pay-for-performance culture with potential for annual raises and bonuses\nTraining - We will equip you with the knowledge and skills you need to succeed\nOBE Privacy Policy\nOBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.","description_format":"text","description_chars":3632,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Glass & Ceramics Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-01T16:01:54Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 6","filings_12m":6,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":107500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":49,"band":"ok","label":"Likely open","p_open":1,"p_active":0.55,"p_room":0.9,"age_days":13,"expected_fill_days":31,"reasons":["conf:0","stale_co","wave","win:mid","comp:junior,brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/oldcastle-buildingenvelope-customer-service-representative-2","json_url":"https://alion.io/job/oldcastle-buildingenvelope-customer-service-representative-2.json","meta":{"generated_at":"2026-10-15T23:15:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35348,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678161},"rest":"https://alion.io/mcp/rest/get_company?id=678161"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foldcastle-buildingenvelope-customer-service-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foldcastle-buildingenvelope-customer-service-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foldcastle-buildingenvelope-customer-service-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/oldcastle-buildingenvelope-customer-service-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foldcastle-buildingenvelope-customer-service-representative-2"}]}