{"id":2648587,"url":"https://alion.io/job/oldcastle-buildingenvelope-customer-service-representative-5","title":"Customer Service Representative","company":{"id":678161,"name":"Oldcastle BuildingEnvelope","domain":"oldcastlebuildingenvelope.com","url":"https://alion.io/company/oldcastlebuildingenvelope","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":28,"ghost_share":0,"stale_share":0.821,"repost_share":0.036,"time_to_fill_p50_days":28,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":59000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1280},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T19:26:56Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-31T14:21:27Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Come Join Us!\nFrom apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.\nStart your journey with OBE and help us build the future.\nWhat You’ll Get to Do\nThe Customer Service Representative is located in Chicago, IL. The position is focused on servicing customers and entering orders into our system, reviewing orders for accuracy, answering incoming calls from our existing customer base and other miscellaneous administrative duties in a fast-paced environment. This is an hourly position, and the typical schedule is Monday through Friday from 7:00 am to 3:30 pm. This position reports to the Customer Service Supervisor.\nThis role is perfect for an individual who approaches their work professionally loves to be a part of a team and wants to help us get better every day. If that sounds like you, come join this industry leader!\nJob responsibilities include:\nExceptional customer service\nSuperior verbal and written communication skills, including handling incoming calls in a professional and thoughtful manner\nStrong data entry skills with consistent attention to detail and accuracy\nSolid computer skills that include the ability to learn new computer programs\nBasic math skills Finish \nAdaptable to change with a positive attitude and the ability to remain open to others’ ideas\nHistory of positive performance and reliable attendance with the ability to work overtime as needed\nMust possess a strong commitment to safety\nWhat We Are Looking For\nMinimum 1 year customer service experience\nComputer experience, ability to accurately type numbers\nGood problem-solving skills\nAbility to work independently and prioritize work deadlines\nAbility to work in a team environment and collaborate with employees at all levels of the organization\nAbility to work overtime as required\nPosition Pay Range\n$20—$22 USD\nWhat OBE Offers You\nBenefits that benefit you - 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