{"id":3979067,"url":"https://alion.io/job/oliasoft-customer-success-manager","title":"Customer Success Manager","company":{"id":2657000,"name":"Oliasoft","domain":"oliasoft.com","url":"https://alion.io/company/oliasoft-as","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["The Woodlands, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T08:57:10Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T14:03:11Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"About Oliasoft:\nOliasoft develops cloud-native engineering software for designing, planning and constructing wells for oil and gas, carbon capture and storage (CCS) and geothermal energy.\nOur first product, Oliasoft WellDesign, was launched in 2020. By automating time-consuming work processes and combining AI with advanced, physics-based simulations in areas such as thermodynamics and fluid mechanics, we make well planning more efficient and more accurate.\nFollowing several commercial and technological breakthroughs, we are now entering a new phase of growth. Interest in our solutions is strong, with customers such as Equinor, Vår Energi, Harbour, and Tullow, and we are expanding the platform to serve a growing international customer base. That's why we're building the team that will take Oliasoft to the next level.\nWho we are:\nThe team consists of highly skilled employees with knowledge from software development, math, physics and the oil and gas industry. The common denominator is a passion for innovation and a desire to deliver high quality products.\nOur work environment is characterized by dedicated professionals, cooperation, curiosity and discussions related to providing value to our customers. We are constantly evolving through challenging work tasks and are given great freedom in how we want to solve them.\nOur Customer Success department is responsible for ensuring that our customers achieve their desired outcomes with Oliasoft products. We are passionate about building strong relationships with our customers and proactively identify solutions together. Internally in Oliasoft we work tightly with the Marketing, Sales and Product teams to provide insights from our customers to the rest of the organisation. We are now looking for a Customer Success Manager for our Houston team. As a Customer Success Manager you will establish and nurture new and existing customer relationships. The position reports to the Head of Customer Success in Oslo.\nAs a Customer Success Manager at Oliasoft you will:\nBuild and manage long-term relationships with our customers and become their trusted advisor - someone they can rely on to follow through\nDevelop customer success plans to ensure our customers achieve their desired outcomes with Oliasoft's products\nProvide customer feedback to our Product team to ensure our product development aligns with customer needs\nOnboard and train users in Oliasoft products\nDevelop and monitor customer health metrics\nAssist the Customer Success team with support requests\nCreate and maintain user support materials\nCollaborate with our Sales department on pre-sales and upsell activities\nTo succeed in this role you should have:\n5+ years of relevant work experience from Oil&Gas, for example Drilling Engineering, Completion Engineering or Petroleum engineering.\nWork experience from SaaS engineering software\nBachelors or Masters degree in a relevant engineering discipline\nA proven track record of being trustworthy and reliable - keeping calm under pressure, following through on commitments, and consistently delivering on promises\nExperience with stakeholder management and managing customer relationships\nStrong project management skills, with the ability to prioritize and manage multiple customer engagements simultaneously\nKnowledge of Customer Success methodologies\nExcellent interpersonal and collaboration skills\nConfidence in holding presentations and hosting customer workshops\nThe ability to communicate fluently in English, both written and verbal\nAuthorization to work in the Unites States\nWritten and verbal Spanish is an advantage, but not a requirement, for the position\nWhat we offer:\nThe opportunity to participate in one of the most interesting Norwegian software companies creating revolutionary software for the oil industry\nHighly proactive and creative colleagues that are passionate about technology, programming and engineering, wanting to build the best product possible\nOpportunity to make a difference - both for the industry but also in the company\nMinimal bureaucracy and leadership levels, so that we can make fast decisions and be customer oriented\nSmall team - possibility to really make an impact and with good opportunity to further develop your skills\nOpen, friendly, diverse and relaxed working environment\nCompetitive compensation and flexible workhours\nCompetitive benefits, including medical insurance and 401k\nApply now and before November 23!\nFor more information contact Julie on ","description_format":"text","description_chars":4513,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":true},{"language":"English","level":"All levels","optional":false}]},"benefits":["401k plan","Flexible schedule","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Simulation & Digital Twin Software","Oil & Gas"],"lifecycle":[{"event":"open","at":"2026-11-09T19:09:41Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.749,"p_room":1,"age_days":10,"expected_fill_days":32,"reasons":["conf:5","win:early"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/oliasoft-customer-success-manager","json_url":"https://alion.io/job/oliasoft-customer-success-manager.json","meta":{"generated_at":"2026-11-10T16:02:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2894,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2657000},"rest":"https://alion.io/mcp/rest/get_company?id=2657000"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foliasoft-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foliasoft-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foliasoft-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/oliasoft-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foliasoft-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3979067}},{"tool":"search_jobs","arguments":{"company":"oliasoft.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3979067},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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