{"id":1594886,"url":"https://alion.io/job/oliver-assistant-communications-content-manager-3","title":"Assistant Communications Content Manager","company":{"id":640,"name":"OLIVER","domain":"oliver.agency","url":"https://alion.io/company/oliver-agency-south-africa","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":8,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":46,"computed_at":"2026-10-02T05:45:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Sheffield, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Edge AI","optional":false}],"status":"live","first_seen_at":"2026-10-01T13:05:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-02T20:12:55Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. \nAs a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. \nRole: Assistant Communications Content Manager\nLocation: Sheffield, United Kingdom \nAbout the role: \nWorking within Client's Customer Communications Centre of Excellence, you'll own the content development process end-to-end: shaping briefs, writing and editing communications, managing approvals and maintaining clear audit trails. You'll sit within a multidisciplinary squad and work in close partnership with an Assistant Communications Delivery Manager - you lead on content strategy and approval; they lead on technical build and implementation. Together, you'll stay jointly focused on delivering the right customer outcome.\nThis is a mid-senior specialist role with no direct reports, but with real influence. You'll draw on insight, best practice and continuous improvement to simplify content, reduce avoidable communications and support more effective use of digital channels - across a complex, regulated financial services environment.\nWhat you will be doing: \nCreate and improve customer communications across email, letters, SMS and digital messaging - producing clear, accurate, well-structured copy that reflects Client's brand standards and best-practice principles.\nShape briefs from the outset, working with stakeholders and squads to agree the right communication approach, balancing customer needs, channel capabilities and delivery timescales.\nManage the end-to-end content development process - from brief to approval - ensuring all communications meet governance, regulatory, risk and assurance requirements, with complete records and approvals in place.\nApply Consumer Duty principles to every piece of content, making sure communications are fair, accessible and explicit about what customers need to do next.\nIdentify opportunities to simplify content, reduce avoidable communications and make better use of digital channels, while maintaining or improving customer outcomes.\nPartner with product, proposition and service teams to connect communications to the wider customer journey and Client's strategic priorities.\nUse internal insight and external market knowledge to improve communication effectiveness and identify opportunities to innovate.\nContribute to planning, prioritisation, delivery and continuous improvement as part of a multidisciplinary, cross-functional squad.\nBuild trusted relationships with internal stakeholders, agencies and suppliers to support clear accountability and high-quality delivery.\nChampion high standards within the Centre of Excellence - share knowledge, embed consistent ways of working and help raise practice across teams. \nWhat you need to be great in this role: \nExperience in communications, marketing, CRM, digital or customer servicing, creating, updating or governing customer-facing content to a high standard.\nStrong writing and editing skills - you produce clear, concise, customer-friendly copy and adapt tone, structure and calls to action for different owned channels.\nSound knowledge of email, print, SMS and digital messaging - including accessibility requirements, content hierarchy, character limits and call-to-action design.\nA customer-first mindset: a genuine commitment to clarity, fairness and reducing customer effort.\nConfident stakeholder skills - you ask thoughtful questions, challenge constructively and translate complex business requirements into effective communication outcomes.\nSound judgement and strong attention to detail: you balance customer needs, brand standards, risk requirements and delivery timescales without compromising quality.\nFamiliarity with governance, regulatory or risk frameworks in a regulated environment - financial services experience is an advantage.\nA continuous-improvement mindset - curious about customer insight, market developments and new ways to improve content and channels.\nComfortable working in multidisciplinary teams, with the ability to build effective relationships across functions and with external partners.\nProficiency with Gen AI tools relevant to content and communications work to enhance output quality and efficiency.\nExperience developing personal AI workflows that improve consistency and turnaround.\nAgentic approach to content development and problem-solving - able to break down complex briefs and identify efficient paths forward.\nAbility to critically evaluate AI outputs and apply human judgement - essential in a regulated financial services environment.\nReq ID: 18850\n#LI-SL1 #LI-Midsenior #LI-Hybrid\nOur values shape everything we do: \nBeAmbitious to succeed \nBe Imaginative to push the boundaries of what’s possible \nBe Inspirational to do groundbreaking work \nBe always learning and listening to understand \nBe Results-focused to exceed expectations \nBe actively pro-inclusive and anti-racist across our community, clients and creations \nOur recruitment process does not employ artificial intelligence for selection. We use AI to support efficiency and consistency, not to replace human judgement. Candidate evaluation and selection are conducted without AI-supported screening or decision-making. We are committed to a fair, thoughtful, and equitable experience for every candidate.\nOLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. \nOLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.","description_format":"text","description_chars":6556,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Sales & Marketing","Advertising"],"lifecycle":[{"event":"open","at":"2026-10-01T17:28:52Z"}],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":0,"expected_fill_days":46,"reasons":["conf:12","wave","velocity","win:early"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/oliver-assistant-communications-content-manager-3","json_url":"https://alion.io/job/oliver-assistant-communications-content-manager-3.json","meta":{"generated_at":"2026-10-03T00:47:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":520,"day_limit":5000,"remaining_today":4480,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}