{"id":1594878,"url":"https://alion.io/job/oliver-assistant-communications-delivery-manager","title":"Assistant Communications Delivery Manager","company":{"id":640,"name":"OLIVER","domain":"oliver.agency","url":"https://alion.io/company/oliver-agency-south-africa","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":82,"open_postings":7,"ghost_share":0,"stale_share":0.714,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Birmingham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":70000,"max_usd":129000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":50},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Confluence","optional":false},{"name":"Edge AI","optional":false},{"name":"Jira","optional":false}],"status":"live","first_seen_at":"2026-10-01T13:53:04Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-14T11:16:41Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. \nAs a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. \nRole: Assistant Communications Delivery Manager\nLocation: Birmingham, United Kingdom \nAbout the role: \nAs an Assistant Communications Delivery Manager, you sit at the intersection of content, technology and delivery - responsible for the technical execution of customer communications across email, print, digital messaging and PDF channels. You'll convert approved content into clear, complete delivery briefs and technical specifications, manage testing cycles and issue resolution, and carry out final quality checks before communications go live.\nAt this level, you work with a high degree of independence, managing multiple delivery runways simultaneously and making well-reasoned decisions under time pressure. You'll also contribute to the Customer Communications Centre of Excellence, identifying opportunities to simplify processes, modernise specifications and reduce operational risk across the team. \nWhat you will be doing: \nTranslate approved content into channel-appropriate technical specifications and delivery briefs, ensuring requirements are clear, complete and ready for implementation across email, print, digital messaging and PDF channels.\nManage end-to-end implementation, coordinating with internal delivery teams and external third parties to build, schedule and deploy communications across all in-scope platforms.\nOversee testing and quality cycles: manage print proofs, test outputs and query logs, resolving issues promptly and maintaining a clear audit trail of decisions and changes.\nCarry out final quality assurance checks to confirm that live communications are accurate, consistent with the approved version and deliver the intended customer outcome, escalating and resolving any discrepancies identified.\nMaintain the communications inventory, keeping records accurate, current and auditable following each live deployment.\nDeliver accessible PDFs: manage content through PDF creation and update, coordinate web-accessibility testing and provide clear briefs to authors to enable timely publication.\nPartner with stakeholders and third parties to identify and implement process improvements, simplifying delivery workflows, improving specification documents and reducing risk in legacy systems.\nWork as part of a multidisciplinary squad to plan and deliver communications that serve different customer segments and support positive customer outcomes.\nBuild and maintain trusted delivery relationships with content colleagues, digital authors, agencies, suppliers and internal teams, supporting clear hand-offs, shared accountability and consistent quality.\nContribute to the Centre of Excellence by sharing knowledge, upholding high standards and helping develop consistent approaches to customer communications delivery.\nReport to the Communications Delivery Manager, escalating risks and issues clearly and maintaining shared visibility across active delivery workstreams. \nWhat you need to be great in this role: \nExperience in a delivery-focused role in Operations, Change Management, Marketing, CRM or Digital, where accurate and timely implementation is essential.\nStrong channel knowledge across owned communications, including email, print and digital messaging, with an understanding of the implementation processes and controls required to deliver them.\nExcellent attention to detail: a methodical approach to proofreading specifications, proofs, test outputs and live communications, with the ability to identify and resolve discrepancies before they reach the customer.\nTechnical aptitude: the ability to understand communications-related IT systems and data, including tools such as Jira and Confluence, and translate business requirements into clear technical specifications.\nStrong project management and organisational skills: the ability to manage multiple projects, delivery runways, dependencies and deadlines simultaneously in a fast-paced environment.\nClear communication and negotiation skills: the confidence to engage stakeholders and third parties, manage expectations and maintain clear accountability across the delivery chain.\nRisk and governance awareness: a solid understanding of the regulatory environment and the discipline to follow governance requirements, controls, approvals and audit-trail processes.\nA continuous-improvement mindset: curiosity about processes and systems, with the ability to identify opportunities to simplify delivery, improve efficiency and reduce operational risk.\nCritical thinking and problem-solving: the ability to investigate delivery issues, assess their impact, escalate appropriately and work with others toward practical, controlled resolutions.\nCollaborative working: the ability to contribute within multidisciplinary squads and build trusted relationships across content, delivery, risk, technology and supplier teams.\nProficiency with Gen AI tools relevant to communications delivery and operations, used to enhance output quality and efficiency.\nExperience building personal AI workflows to improve day-to-day efficiency - for example, drafting specifications, summarising test outputs or identifying process gaps.\nAn agentic approach to delivery planning and problem-solving: breaking complex, multi-step challenges into manageable components and finding clear paths forward.\nAbility to critically evaluate AI outputs and apply human judgement - particularly important in a regulated financial services environment where accuracy and compliance are non-negotiable.\nReq ID:18852\n#LI-SL1 #LI-Midsenior #LI-Hybrid\nOur values shape everything we do: \nBeAmbitious to succeed \nBe Imaginative to push the boundaries of what’s possible \nBe Inspirational to do groundbreaking work \nBe always learning and listening to understand \nBe Results-focused to exceed expectations \nBe actively pro-inclusive and anti-racist across our community, clients and creations \nOur recruitment process does not employ artificial intelligence for selection. We use AI to support efficiency and consistency, not to replace human judgement. Candidate evaluation and selection are conducted without AI-supported screening or decision-making. We are committed to a fair, thoughtful, and equitable experience for every candidate.\nOLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. \nOLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. 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