{"id":2833397,"url":"https://alion.io/job/oliver-bonas-employee-relations-manager","title":"Employee Relations Manager","company":{"id":1877682,"name":"Oliver Bonas","domain":"oliverbonas.com","url":"https://alion.io/company/oliverbonas","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chessington, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":90000,"period":"year","method":"role_country_seniority_unknown","sample_n":486},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T04:09:23Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-20T20:28:55Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"We are looking for a Employee Relations Manager to join Team OB in our Support Office.\nAs a Employee Relations Manager at OB, you will play an important role in creating a fair, consistent and values-led employee experience across Oliver Bonas. Leading a small team of people advisors you will provide expert employee relations advice, coach managers through people matters and supporting the retail and warehouse business areas, to make balanced, commercially aware and legally compliant decisions.\nThis role combines hands-on employee relations expertise with strategic people partnering, working you’re your advisor team you will help managers build confidence and capability while identifying opportunities to improve our people practices.\nWorking closely with the Head of People and wider People Team, you will ensure our values of Work Hard, Play Hard & Be Kind are embedded in all employee relations activities, policies and processes.\nOur Support Office is based in Tolworth, near Chessington, only a 30-minute journey from London Waterloo. We offer hybrid working with a split of 3 days in the office and 2 days home working per week, and are open to having conversations about working flexibly.\nA bit about us …\nAt Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work.\nHaving fun is key, and a playful and positive approach creates an optimistic environment. We don’t take ourselves too seriously, but we are serious about what we do.\nOur team knows their stuff. They’re confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility.\nMore about the role …\nAn OB Employee Relations will:\nLead and manage the people advisors (team of 2) to provide expert employee relations advice and guidance to managers across our Retail and Warehouse teams in accordance with our company policies and current legislation\nManage a varied employee relations caseload including disciplinary, grievance, absence, performance, capability, conduct, flexible working and organisational change matters\nWork with the People Manager (Support Office/Admin) to ensure a consistent approach to employee relations\nCoach and develop managers to conduct investigations, disciplinary hearings, grievance hearings, capability hearings and absence review meetings confidently and consistently\nAttend and lead employee relations meetings where appropriate, ensuring outcomes are fair, compliant and aligned with company values\nEnsure employee relations cases are progressed in a timely and professional manner, maintaining clear and accurate documentation throughout\nSupport managers to resolve issues through early intervention, informal resolution and effective people management practices where appropriate\nStay up to date on employment law and people best practice, sharing knowledge with the wider People Team and reviewing policies and procedures accordingly\nEnsure People policies and processes are up to date, legally compliant and effectively communicated\nSupport the business through organisational change activity, consultation processes and business restructuring where required\nProvide coaching on performance management, absence management, difficult conversations and conflict resolution\nWork with the L&D team to develop and deliver guidance, training and resources that support managers in applying People policies appropriately\nPartner with area managers and warehouse managers to identify people risks and recommend pragmatic solutions\nIdentify patterns, risks and opportunities and recommend action plans to improve employee experience and manager effectiveness\nShare meaningful insight with the Head of People and wider business to support data-driven decision making\nPartner with the Recruitment Team to attract and retain high-quality talent aligned with business needs and company values\nSupport succession planning discussions and identify people risks that may impact future capability\nReview turnover data and exit feedback, creating action plans to address themes and improve retention\nBonas Benefits:\nGenerous employee discount up to 50% off all OB products\nFree access to our 24 hour employee assistance programme with Optima Health - offering financial, emotional and vocational support\nFlexible holiday -33 days (including bank holidays) - increasing to 35 days with length of service\nAnnual discretionary profit related bonus scheme\nFree membership for our Westfield Health Cash Plan or Private Medical\nAuto-enrolment into our pension plan\nFree access to our onsite gym\nCycle to work scheme\nRefer a Friend incentive\nQuarterly free lunch\nEnhanced maternity, paternity, adoption and shared parental leave\nEquity, Diversity and Inclusivity Voice network and EDI team\nMental Health First Aider support\nEducation and support through 360L eLearning platform\nWhat we look for:\nSignificant HR generalist experience with strong employee relations expertise\nProven experience managing complex employee relations cases independently\nExperience coaching and influencing managers at varying levels of seniority\nStrong understanding of UK employment law and People best practice\nExperience within retail, hospitality or another fast-paced, customer-focused environment desirable\nExperience developing or improving People policies and processes\nExperience analysing People data and identifying trends\nCIPD qualification or working towards CIPD qualification desirable\nExperience supporting organisational change, consultation or restructuring activity desirable\nExcellent interpersonal and communication skills, with the ability to influence and build relationships at all levels\nResilient\nDiscrete and professional\nAttention to detail\nAnalytical skills with the ability to interpret People data and identify trends\nStrong organisational and prioritisation skills\nExcellent stakeholder management and relationship-building abilities\nProblem-solving and conflict resolution skills\nCommercial awareness and sound judgement\nEquity, Diversity & Inclusion at OB\nAt Oliver Bonas, our promise is to do our bit to make living a joyful experience and give cause for optimism. This promise is central to our work in equity, diversity and inclusion (EDI). To bring joy to others, we must first ensure everyone at OB feels valued, included and most importantly, can be themselves at work.\nIt is important to us that our brand reflects wider society and the communities in which we operate. As a result, we welcome all eligible applicants for this role however we are particularly interested in speaking to eligible candidates from the Black, Asian & Mixed Heritage communities.\nOliver Bonas is a Disability Confident Committed employer under the Disability Confident employer scheme.\nTo read more about our ED&I commitments, head over to the EDI page on our website: https://www.oliverbonas.com/meet-the-team/diversity","description_format":"text","description_chars":7089,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":2,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Hybrid work","Parental leave"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["E-commerce Platforms","Apparel & Fashion Brands"],"lifecycle":[{"event":"open","at":"2026-10-19T04:09:23Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":23,"reasons":["conf:9","win:early"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/oliver-bonas-employee-relations-manager","json_url":"https://alion.io/job/oliver-bonas-employee-relations-manager.json","meta":{"generated_at":"2026-10-21T15:22:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21949,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1877682},"rest":"https://alion.io/mcp/rest/get_company?id=1877682"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foliver-bonas-employee-relations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foliver-bonas-employee-relations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foliver-bonas-employee-relations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/oliver-bonas-employee-relations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foliver-bonas-employee-relations-manager"}]}