{"id":1245620,"url":"https://alion.io/job/oliver-regional-operations-director","title":"Regional Operations Director","company":{"id":640,"name":"OLIVER","domain":"oliver.agency","url":"https://alion.io/company/oliver-agency-south-africa","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":82,"open_postings":7,"ghost_share":0,"stale_share":0.714,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Operations","role_family":"Operations","seniority":"head","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":121000,"max_usd":211000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":19},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Edge AI","optional":false},{"name":"AI Agents","optional":true}],"status":"live","first_seen_at":"2026-09-25T16:14:57Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-14T18:26:26Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. \nAs a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. \nRole: Regional Operations Director (EMEA)\nLocation: London, United Kingdom (3 days a week from our London offices)\nAbout the role: \nThe Regional Operations Director is accountable for the operational effectiveness of the EMEA region. Reporting to the Global Chief Transformation and Operations Officer, you'll translate the global operating model into practical, market-specific execution - building the structure, governance and performance focus needed to strengthen operational control and support scalable growth.\nYou'll lead a regional operations team, partner closely with regional and global leadership, and act as the key connector between regional execution and global capability. The role calls for a leader equally comfortable setting strategic direction and solving complex operational problems hands-on - someone who turns data into action, builds high-performing teams, and keeps commercial performance firmly in focus.\nWhat you will be doing: \nRegional operational leadership\nSet clear priorities, accountabilities and ways of working for the EMEA Regional Operations function.\nBuild the structure, rhythm and capability needed to improve client delivery, business performance and regional growth.\nAct as the senior operational partner to Regional Leadership on risks, performance, capacity and improvement priorities.\nClient delivery operations\nOwn the operational run model for EMEA clients - including cadence, governance, issue resolution and escalation management.\nPartner with Account Leadership to ensure delivery risks are visible, blockers are resolved quickly and client teams are set up to deliver effectively.\nEnsure regional clients are mobilised and supported through consistent operating standards and reliable delivery controls.\nGovernance, cadence and decision management\nOwn the regional governance rhythm: forums, communications, decision-making and performance reviews.\nEnsure decisions are made at the right level, escalations are routed effectively and regional context is represented in relevant global and regional forums.\nDrive clear actions, accountability and follow-through across the function.\nOperating model execution\nEmbed the global operating model across EMEA, ensuring standards, processes, tools and governance expectations are adopted consistently.\nTranslate enterprise-level standards into practical, market-specific ways of working.\nResource and capacity management\nOwn the regional view of demand, supply, utilisation, resource mix and capacity gaps.\nPartner with Global Capacity Management, Account Teams, Delivery Leads and Offshore Operations to optimise deployment, resolve constraints and improve utilisation.\nProvide regional input into enterprise workforce planning and future capacity needs.\nBusiness and client enablement\nEnsure regional client teams have the operational foundations needed to mobilise and deliver work effectively.\nCoordinate core business processes including client onboarding, timesheeting, billing readiness, interagency set-ups, compliance and headcount approvals.\nAct as the regional operational point of coordination for enablement issues, working across Finance, HR, Technology and Implementation to unblock dependencies.\nCommercial performance and margin management\nManage the operational levers that affect cost-to-serve across the region, including scope leakage, resource efficiency, rework and avoidable cost.\nPartner with Account Leadership and Finance to improve margin visibility and ensure practical actions are in place to protect profitable delivery.\nOversee regional budget performance and present financial outcomes to regional and global stakeholders.\nRegional insight and continuous improvement\nUse performance data to identify risks, issues and improvement opportunities across the region.\nTranslate insight into action - ensuring key issues have clear owners, measurable outcomes and appropriate escalation routes.\nIdentify recurring operational bottlenecks and lead remediation, including regional adoption of global improvement initiatives.\nCross-functional partnership\nAct as the key operational connector between EMEA and global operations capabilities.\nPartner across Sales, Account, Implementation, Finance, HR, Technology and Offshore functions to drive client outcomes and operational consistency.\nProvide regional operational input into sales pursuits, client mobilisation, scope expansions and solution design - ensuring proposed models are deliverable and scalable.\nInterface with Global Programme Directors where regional and global client contexts intersect, aligning on dependencies, escalations and capacity impacts.\nTeam leadership and development\nLead, coach and develop the Regional Operations team, building a high-performing function with clear roles, standards and ways of working.\nFoster a culture of accountability, collaboration, operational discipline and continuous improvement.\nEnsure the team has the skills, confidence and behaviours needed to support a more mature, insight-led and scalable delivery model. \nWhat you need to be great in this role: \n\nEssential\nSenior operations leadership experience within, advertising, consulting, creative production, media agency or professional services.\nDeep understanding of agency operating models - including client delivery, workflow, resource planning, utilisation, scopes of work, billing, compliance and margin management.\nProven experience leading regional or multi-market operations teams in a people-led, fast-paced environment.\nStrong commercial acumen, with confidence managing the operational levers that affect profitability.\nExperience owning or improving resource and capacity management, including demand and supply visibility, workforce mix and deployment planning.\nAbility to use operational data, KPIs and reporting to identify risks, drive action and improve performance.\nTrack record embedding governance, process discipline and ways of working across complex teams or markets.\nStrong cross-functional stakeholder skills - with experience partnering across regional and global functions including Finance, HR, Technology, Account and Delivery.\nProven people leadership: building capable teams, strengthening operational performance and creating a culture of accountability.\nComfortable moving between strategic direction and hands-on operational problem-solving.\nDesirable\nExperience in a global matrix organisation with regional, global and offshore delivery models.\nBackground in an in-house agency, embedded agency, creative production or complex marketing ecosystem.\nExposure to client mobilisation, implementation, transition or new operating model design.\nExperience contributing to RFPs, commercial modelling, solution design or delivery model development.\nExposure to automation, AI-enabled operations, workflow optimisation or digital transformation in a marketing or agency environment.\nCommercial and budget accountability\nExperience overseeing regional or annual operational budgets and presenting financial performance to senior stakeholders.\nTrack record of driving margin discipline - reducing leakage, rework and avoidable cost across complex delivery environments.\nAbility to connect operational decisions to commercial outcomes and communicate financial performance clearly to leadership.\nStrategic integration of AI tools to improve operational efficiency, insight and reporting across a regional function.\nExperience setting AI governance standards and embedding AI-assisted workflows within a team or function.\nAgentic leadership approach: systematic, outcome-oriented problem-solving across complex, multi-stakeholder environments.\nConfidence driving AI adoption and sharing best practice across a broader operations network.\nStrong judgment in evaluating AI outputs and maintaining rigorous human oversight.\nReq ID: 18558\n#LI-KA1 #LI-Director #LI-Hybrid\nOur values shape everything we do: \nBeAmbitious to succeed \nBe Imaginative to push the boundaries of what’s possible \nBe Inspirational to do groundbreaking work \nBe always learning and listening to understand \nBe Results-focused to exceed expectations \nBe actively pro-inclusive and anti-racist across our community, clients and creations \nOur recruitment process does not employ artificial intelligence for selection. We use AI to support efficiency and consistency, not to replace human judgement. Candidate evaluation and selection are conducted without AI-supported screening or decision-making. We are committed to a fair, thoughtful, and equitable experience for every candidate.\nOLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. \nOLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. 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