{"id":88385,"url":"https://alion.io/job/ollama-software-engineer-customer-experience","title":"Software Engineer, Customer Experience","company":{"id":34429,"name":"Ollama","domain":"ollama.com","url":"https://alion.io/company/ollama","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Backend","role_family":"Backend","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Palo Alto, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":148000,"max_usd":311000,"period":"year","method":"role_country_seniority_unknown","sample_n":8485},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Discord","optional":false},{"name":"GitHub","optional":false},{"name":"Go","optional":false},{"name":"Ollama","optional":false}],"status":"live","first_seen_at":"2026-08-06T20:36:38Z","employer_posted_date":"2026-08-06","last_verified_at":"2026-10-16T19:01:44Z","board_verified":true,"closed_at":null,"days_open":71,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":71},"description":"Ollama is the most popular way for developers to access open models. 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You'll ship code to Ollama and its supporting systems, with the support queue as your lens on what matters most to users.\nWhat you'll do\nBuild and automate Ollama's support systems\n\nOwn the support queue: triage, reproduce, and resolve issues from developers running Ollama across every platform and environment\n\nEngage with Ollama's open-source community on GitHub and Discord - triaging issues, answering questions, and representing the team in public\n\nFix bugs in Ollama itself - you're an engineer, not an escalation layer\n\nDesign and build automation for our support systems: triage tooling, diagnostics, self-serve debugging, and internal dashboards\n\nIdentify patterns in user issues and communicate them clearly to product and engineering - be the voice of the customer inside Ollama\n\nWork directly with users, from individual developers to large teams, to unblock them and make them successful\n\nImprove docs, error messages, and diagnostics so the next user never hits the same problem\n\nYou may be a fit if\nYou're a software engineer who genuinely enjoys helping users - maybe you've done support engineering, developer experience, or you're the person on your team who answers questions and files the fix\n\nYou're hands-on - you can reproduce an unfamiliar environment, read a stack trace, run models, and debug a real setup\n\nYou are comfortable diving into a large open-source codebase (Go experience is a plus)\n\nYou'd rather build a system that eliminates a class of problems than close the same ticket twice\n\nYou communicate clearly and with empathy, and can simplify complex setups for developers\n\nYou're comfortable in ambiguity and move fast\n\nBonus: experience with model deployment, GPU/ML infrastructure, or developer tools","description_format":"text","description_chars":2534,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["LLM & Generative AI","AI Development Tools"],"lifecycle":[{"event":"open","at":"2026-08-06T20:36:38Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.318,"p_room":0.28,"age_days":70,"expected_fill_days":21,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ollama-software-engineer-customer-experience","json_url":"https://alion.io/job/ollama-software-engineer-customer-experience.json","meta":{"generated_at":"2026-10-16T22:45:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4395,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":34429},"rest":"https://alion.io/mcp/rest/get_company?id=34429"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Follama-software-engineer-customer-experience"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Follama-software-engineer-customer-experience"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Follama-software-engineer-customer-experience"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ollama-software-engineer-customer-experience\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Follama-software-engineer-customer-experience"}]}