{"id":1645922,"url":"https://alion.io/job/olo-senior-implementation-specialist","title":"Senior Implementation Specialist","company":{"id":2662,"name":"Olo","domain":"olo.com","url":"https://alion.io/company/olo","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":59,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":89000,"max_usd":184000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":14},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Asana","optional":true},{"name":"Jira","optional":true}],"status":"live","first_seen_at":"2026-10-01T14:29:33Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-26T18:08:21Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular.\nThis role is fully remote, offering you flexibility to work from anywhere within the UK.\nYour new role\nAs a Senior Implementation Specialist, reporting directly to the Senior Manager, Implementation, you'll play a pivotal role in Olo's Customer Experience Team, helping to guide new and existing restaurant brands as they join the Olo Platform, or expand their tech stack. You will contribute to the evolution of Olo’s Engage Suite by leveraging your product and industry knowledge to support the unique goals and business processes of our customers. You'll also provide increasingly complex product expertise to customers, and collaborate with Project Managers, Technical Specialists, Product Managers, Support, and Leadership teams. You are experienced in standard implementations and upsells, have a focus on providing great hospitality, and are a model of the art of collaboration.\nHow You’ll Make An Impact\nLeads execution of a portfolio of projects with varying levels of complexity through the lens of your respective product domains.\nIs adaptable to defined processes to ensure successful customer outcomes.\nEffectively partners with cross functional teams responsible for all stages of implementation projects including customers and Olo functional representatives to ensure cohesive communication. \nActs as a subject matter expert for specific products to efficiently and autonomously guide customers through product adoption. \nChampions customer’s needs when working with multiple stakeholders on project execution. \nWorking with the customer, provides troubleshooting and support for customer implementations addressing issues where possible and/or escalating according to established protocol with cross-functional teams. \nRemains up to date on product changes and updates and understands the impact to the business and customer experience. \nAt times, provides recommendation on initiatives to improve implementation velocity in collaboration with Olo leadership and the Implementation Team.\nMay provide insights to product teams that help improve product functionality in response to customer feedback or experiences with implementation. \nMay be required to conduct work associated with Professional or Managed Services agreements.\nWhat Will Set You Up For Success\n3+ years experience managing customer relationships, relevant project or account management work, or integration implementation work. \nExperience creating an excellent customer experience and demonstrated ability to advocate for customers. \nAwareness of project management practices, including ability to self manage towards critical deadlines by leveraging internal stakeholders and/or external partners. \nDemonstrated experience training relevant customers stakeholders on product best practices to support strong program performance. \nDemonstrated ability to solve problems using available resources, and thoughtfully explain problems and resolutions. \nDemonstrated capacity to consume technical details at varying levels of complexity to successfully accomplish project objectives.\nPreferred experience with Asana, Jira, Salesforce, Google Suite, and Zendesk.\nFamiliarity with Loyalty and Marketing SaaS products is a plus.\nOther Requirements\nAbility to be on-call after-hours and weekends or work a non-traditional shift, as business needs arise.","description_format":"text","description_chars":3658,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United 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