{"id":3775013,"url":"https://alion.io/job/olt-customerclient-services-team-lead","title":"Customer/Client Services Team Lead","company":{"id":2271388,"name":"OLT","domain":"olt.com","url":"https://alion.io/company/olt-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Pearl City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Multimodal AI","optional":false}],"status":"live","first_seen_at":"2026-11-04T16:00:00Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-07T15:54:36Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Customer Service Team Lead\nPearl City, HI\nAbout Odyssey Logistics\nOdyssey Logistics is a global logistics and supply chain partner helping businesses optimize performance through fully integrated, end-to-end solutions. We connect transportation, technology, and expertise across a broad network of services including 3PL and 4PL managed services, multimodal and intermodal transport, warehousing, trucking, Jones Act Ocean, and customs brokerage, ensuring goods move reliably, efficiently, and intelligently around the world.\nToday, Odyssey supports more than 6,000 customers globally, delivering scalable, data-driven solutions across complex supply chains. What started with a single client has grown into a dynamic, evolving organization focused on performance, precision, and long-term partnership.\nWhat Sets Us Apart\nOur work is complex, fast-moving, and highly collaborative. Success here requires people who think strategically, operate with urgency, and navigate across functions to solve real business challenges. We value individuals who take ownership, challenge the status quo, and turn insight into action.\nOur culture is grounded in five core values: Win Together, Innovate Boldly, Drive Results, Customer Centric, and Guide with Care. These are not just principles; they shape how we make decisions, partner with customers, and show up for each other.\nAt Odyssey, you are not just part of a company; you are part of building what comes next.\nThe Role\nWork Model: OnsiteWork Schedule: Full-time, approximately 40 hours per week; overtime as scheduledTravel Requirements: NonePay: $28-30/hrSupervisory Responsibilities: Yes – Direct supervision of Customer Service team membersReports to: Manager, Customer Service\nSummary / Primary Role\nThe Customer Service Team Lead oversees daily customer service operations, ensuring exceptional service delivery, customer satisfaction, and effective team performance. This role serves as a subject matter expert, providing guidance, coaching, and support to customer service representatives while ensuring adherence to company policies and service standards.\nThe Team Lead also monitors performance metrics, identifies opportunities for operational improvements, resolves escalated customer concerns, and collaborates with other departments to enhance the overall customer experience.\nWhat You'll Do\nWe are seeking a proactive and experienced Customer Service Team Lead who can motivate a team, maintain high service standards, and drive continuous improvement. The ideal candidate demonstrates strong leadership, problem-solving, communication, and analytical skills, with the ability to balance daily operational needs with long-term departmental goals.\nTeam Leadership & Development\nServe as a subject matter expert and provide guidance and mentorship to customer service representatives.\nProvide performance feedback, coaching, and counseling to direct reports while supporting training and professional development initiatives.\nCustomer Service & Operational Excellence\nEnsure consistent adherence to customer service policies, procedures, and standards while handling escalated customer concerns and complex service issues.\nIdentify process improvement opportunities and implement strategies to improve operational efficiency and customer satisfaction.\nPerformance Management & Reporting\nMonitor and analyze key performance metrics to ensure service levels and customer satisfaction goals are achieved.\nPrepare regular performance reports, present findings to management, and use data-driven insights to support operational decisions and cost-saving initiatives.\nCross-Functional Collaboration\nFoster a positive, collaborative, and accountable team environment that promotes high morale and productivity.\nPartner with other departments to streamline operations, improve the customer experience, and stay informed of industry trends and best practices.\nWhat You Bring\nEducation\nBachelor's degree in Business Administration, Management, or a related field preferred.\nExperience\nMinimum of 3–5 years of customer service experience.\nPrevious experience mentoring, coaching, or supervising team members preferred.\nLeadership & Management\nAbility to provide constructive feedback, coach employees, and support team development.\nAbility to promote teamwork, accountability, and a positive work environment.\nTechnical Knowledge\nProficiency in customer service software, computer applications, and related business tools.\nAbility to analyze performance data, prepare reports, and generate actionable insights.\nCore Competencies & Skills\nExcellent verbal and written communication skills.\nStrong problem-solving and conflict-resolution abilities.\nAnalytical and conceptual thinking.\nStrong interpersonal and collaboration skills.\nEffective time management and organizational skills.\nProfessionalism, reliability, and personal accountability.\nAbility to work in a fast-paced environment and manage competing priorities.\nCompensation & Schedule Details\n$28-30/hr\nAll applicants must be currently authorized to work in the United States.\nBenefits\nWe offer a comprehensive and competitive compensation and benefits package, including:\nA choice of medical plans with FSA and HSA options\nDental Insurance\nVision Insurance\nCompany-paid Life and Disability Insurance\n401(k) Plan with Company Match\nPaid Time Off (PTO) and Company Holidays\nEmployee Assistance Program\nCompany Health & Wellness Program\nDiscounts with Preferred Vendors\nAt Odyssey, we believe the best ideas come from people with different skills, experiences, and perspectives. We welcome applicants from all backgrounds and evaluate every candidate based on the qualifications needed for the role, while also valuing the unique strengths, curiosity, and fresh thinking each person brings.\nOur commitment to inclusion helps fuel innovation and enables us to deliver smarter, more creative solutions for our customers. We are proud to be a workplace where everyone is treated with respect, given equal opportunity to succeed, and encouraged to contribute in meaningful ways. All employment decisions are based on merit, without regard to race or ethnicity, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other characteristic protected by federal, state, or local law.\nOdyssey does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.\nVisit us at: www.OdysseyLogistics.com/careers","description_format":"text","description_chars":6900,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Professional development","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Tax Advisory & Preparation"],"lifecycle":[{"event":"open","at":"2026-11-04T22:59:37Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":39,"reasons":["conf:2","win:early"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/olt-customerclient-services-team-lead","json_url":"https://alion.io/job/olt-customerclient-services-team-lead.json","meta":{"generated_at":"2026-11-07T20:14:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31979,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2271388},"rest":"https://alion.io/mcp/rest/get_company?id=2271388"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Folt-customerclient-services-team-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Folt-customerclient-services-team-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Folt-customerclient-services-team-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/olt-customerclient-services-team-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Folt-customerclient-services-team-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3775013}},{"tool":"search_jobs","arguments":{"company":"olt.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3775013},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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