{"id":1629357,"url":"https://alion.io/job/olt-logistics-account-specialist-2","title":"Logistics Account Specialist","company":{"id":2271388,"name":"OLT","domain":"olt.com","url":"https://alion.io/company/olt-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Charlotte, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Multimodal AI","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-16T07:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-21T02:56:47Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"Logistics Account Specialist\nCharlotte, NC - Hybrid\n\nAbout Odyssey Logistics\nOdyssey Logistics is a global logistics and supply chain partner helping businesses optimize performance through fully integrated, end-to-end solutions. We connect transportation, technology, and expertise across a broad network of services including 3PL and 4PL managed services, multimodal and intermodal transport, warehousing, trucking, Jones Act Ocean, and customs brokerage, ensuring goods move reliably, efficiently, and intelligently around the world.\nToday, Odyssey supports more than 6,000 customers globally, delivering scalable, data driven solutions across complex supply chains. What started with a single client has grown into a dynamic, evolving organization focused on performance, precision, and long-term partnership. \n\nWhat Sets Us Apart:\nOur work is complex, fast moving, and highly collaborative. Success here requires people who think strategically, operate with urgency, and navigate across functions to solve real business challenges. We value individuals who take ownership, challenge the status quo, and turn insight into action.\nOur culture is grounded in five core values: Win Together, Innovate Boldly, Drive Results, Customer Centric, and Guide with Care. These are not just principles; they shape how we make decisions, partner with customers, and show up for each other.\nAt Odyssey, you are not just part of a company; you are part of building what comes next.\n\nThe Role: \nWork Model: Hybrid \nWork Schedule: Monday – Friday 8:00 am – 5:00 pm\nTravel Requirements: Yes\nSupervisory Responsibilities: None\nReports to: Director of Operations\nPay Range: Competitive pay based on experience\n*All applicants must be currently authorized to work in the United States. No relocation allowance will be considered unless specifically addressed.\n\nSummary / Primary Role:\nThe Logistics Account Specialist (LAS) manages the day-to-day operational relationship with Enterprise Managed Services (EMS) clients, ensuring service requirements are met or exceeded.\nThe LAS is responsible for proactively managing shipments, securing carrier coverage, and executing activity within Odyssey’s transportation management systems and, when required, the client’s ERP system.\nThis role works closely with clients, carriers, Logistics Operations, and internal teams to support service delivery, process improvements, client retention, and growth opportunities.\n\nWhat You’ll Do:\nUtilize Odyssey’s propriety management systems, and from time to time, work within our client’s ERP, to execute shipment management tasks throughout the cycle of the shipment cycle.\nPrinciple transactional and strategic liaison between Odyssey clients and Carriers/Logistics Service Providers (LSPs). \nProvide assistance in any shipment exception investigations and bring them to resolution that includes but is not limited to the recovery of shipments as well as the investigation and documented entry into the tracking system of pick-up and delivery changes that are client and carrier caused.\nProactively identify and resolve pick up, delivery or in-transit exceptions and minimize impact to our customers. Shipment exceptions typically are the result of mechanical breakdowns, transit delays, lost shipments, etc.\nAct as primary point of escalation to obtain pick-up and delivery details as well as reasons for exceptions to scheduled dates when carrier has not responded to the tracking team after 2 requests.\nAct as the primary point of contact for all expedite tracking data for their respective client team(s).\nResolve any potential service failures and communicate appropriately and timely with clients providing service recovery options if unable to retain the original level of service.\nContribute documentation of all tasks to assist in the training of others. \nParticipate in training others as required.\nPrioritize tasks in order of importance while handling frequent requests for information.\nMaintain the highest level of service standards on all shipments.\nWork cooperatively and productively with Logistics Operations leadership in order to complete tasks in accordance with Odyssey standards and any applicable contracted Key Performance Indicators (KPIs).\nInterface with IT as required for system enhancements and upgrades.\nConsciously maintain a safe work environment.\nParticipate in client meetings as necessary. \nTravel as necessary.\n\nWhat You Bring:\nHigh school diploma required; bachelor’s degree preferred.\nPrevious experience in logistics and transportation required.\nWorking knowledge of logistics and transportation documentation, terminology, and principles.\nWillingness and ability to work weekends and after hours, as business needs require.\nProficiency in Microsoft Outlook, Excel, and PowerPoint.\nStrong customer service, organizational, problem-solving, negotiation, and analytical skills.\nExcellent verbal and written communication and active listening skills, with the ability to effectively interact with a variety of customers, vendors, and internal partners by phone and email.\nStrong attention to detail with the ability to maintain timely, complete, and accurate records.\nSelf-motivated and able to establish priorities, manage time effectively, and complete multiple tasks within required deadlines.\nAbility to adapt quickly to changing priorities and operational needs while exercising sound judgment.\nAbility to work independently with minimal supervision.\nProfessional, positive, and courteous approach when interacting with customers, vendors, visitors, and Odyssey team members.\nStrong work ethics with a dependable and results-oriented approach.\nWillingness and ability to identify opportunities for process and performance improvement.\nKnowledge of general transportation rules and regulations is a plus.\n\nBenefits:\nWe offer a comprehensive and competitive compensation and benefits package, including:\n• A choice of medical plans with FSA and HSA options• Dental Insurance• Vision Insurance• Company-paid Life and Disability Insurance• 401(k) Plan with Company Match• Paid Time Off (PTO) and Company Holidays• Employee Assistance Program• Company Health & Wellness Program• Discounts with Preferred Vendors\n At Odyssey, we believe the best ideas come from people with different skills, experiences, and perspectives. We welcome applicants from all backgrounds and evaluate every candidate based on the qualifications needed for the role, while also valuing the unique strengths, curiosity, and fresh thinking each person brings. Our commitment to inclusion helps fuel innovation and enables us to deliver smarter, more creative solutions for our customers. We are proud to be a workplace where everyone is treated with respect, given equal opportunity to succeed, and encouraged to contribute in meaningful ways. All employment decisions are based on merit, without regard to race or ethnicity, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other characteristic protected by federal, state, or local law. \nOdyssey does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.\n\nVisit us at: www.OdysseyLogistics.com/careers","description_format":"text","description_chars":7647,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Growth opportunities","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Logistics"],"lifecycle":[{"event":"open","at":"2026-10-01T21:17:04Z"}],"visa":[],"liveness":{"score":49,"band":"ok","label":"Likely open","p_open":1,"p_active":0.647,"p_room":0.75,"age_days":33,"expected_fill_days":39,"reasons":["conf:0","win:late"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/olt-logistics-account-specialist-2","json_url":"https://alion.io/job/olt-logistics-account-specialist-2.json","meta":{"generated_at":"2026-10-21T05:07:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7582,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2271388},"rest":"https://alion.io/mcp/rest/get_company?id=2271388"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Folt-logistics-account-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Folt-logistics-account-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Folt-logistics-account-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/olt-logistics-account-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Folt-logistics-account-specialist-2"}]}