{"id":1311288,"url":"https://alion.io/job/olyv-collections-specialist","title":"Collections Specialist","company":{"id":2504919,"name":"Olyv","domain":"olyv.co.in","url":"https://alion.io/company/olyv","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"A","score":88,"open_postings":10,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2025-04-07T09:35:42Z","employer_posted_date":"2025-04-07","last_verified_at":"2026-10-01T10:49:58Z","board_verified":true,"closed_at":null,"days_open":542,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":541},"description":"About Olyv\nOlyv is India's fastest-growing, fully automated next-generation fintech company focused on addressing the credit requirements of self-employed micro-entrepreneurs, micro-merchants, and middle and lower-income salaried individuals. In addition to lending solutions, our platform offers digital gold savings, credit health products, and other financial wellness solutions.\nFounded in 2017 and headquartered in Bengaluru, Olyv leverages AI and ML-powered technology to deliver instant, fully digital credit solutions at scale. With over 13 million users and a presence across 19,000+ pin codes, Olyv is committed to driving financial inclusion and empowering underserved communities.\nOur Culture\nAt Olyv, we are passionate about solving complex customer problems through technology and innovation. We foster a culture of ownership, collaboration, and continuous learning, empowering teams to build world-class products that create meaningful impact. If you thrive in a fast-paced environment and are excited about transforming the FinTech ecosystem, Olyv is the place for you.\nJob Title: Collection Specialist\nJob Summary\nWe are looking for a proactive and customer-focused Collection Specialist to manage customer interactions related to loan repayments. The ideal candidate will be responsible for educating customers on repayment obligations, resolving payment-related queries, and ensuring timely collections while maintaining a positive customer experience.\nKey Responsibilities\nContact customers through inbound and outbound calls regarding loan repayments and overdue accounts.\nCommunicate key loan details, including outstanding dues, repayment schedules, interest charges, processing fees, due dates, and applicable penalty charges.\nEducate customers on the available payment modes and guide them through the repayment process.\nResolve customer queries related to loan disbursal, repayments, payment confirmations, and account status.\nNegotiate repayment commitments while adhering to company policies and collection guidelines.\nMaintain accurate records of customer interactions, payment commitments, and follow-up activities in the CRM system.\nEnsure timely collections while delivering a professional and customer-centric experience.\nAdhere to regulatory guidelines, compliance standards, and internal quality processes during all customer interactions.\nEligibility Criteria\n 12th Pass (PUC) or Any Graduate.\nFreshers are welcome to apply.\nPrior experience in collections, telecalling, customer service, BPO, or voice process is an added advantage.\nRequired Skills\nExcellent verbal communication skills in English and Hindi (additional regional languages are an advantage).\nStrong negotiation and persuasion skills.\nGood customer handling and problem-solving abilities.\nAbility to work in a target-driven and fast-paced environment.\nBasic computer knowledge and familiarity with MS Office or CRM tools.\nStrong interpersonal skills with a customer-first approach.\nPreferred Experience\nFreshers as well as candidates with experience in Collections, Customer Support, Telecalling, Voice Process, or BPO are encouraged to apply.","description_format":"text","description_chars":3145,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Hindi","level":"All levels","optional":true},{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Consumer Loans & Pawnshops"],"lifecycle":[{"event":"open","at":"2026-09-26T16:31:18Z"}],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.088,"p_room":0.28,"age_days":541,"expected_fill_days":21,"reasons":["conf:5","stale_co","win:tail","crowd:"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/olyv-collections-specialist","json_url":"https://alion.io/job/olyv-collections-specialist.json","meta":{"generated_at":"2026-10-01T12:25:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3807,"day_limit":5000,"remaining_today":1193,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}