# Customer Support Executive

Key Responsibilities: Conduct Video KYC Calls / Review the Call: Manage face-to-face video calls with customers to conduct Video KYC processes for identity verification / To audit the call taken by the caller to review and approve the document with strong analytical skills with basic excel skills. Verify Customer Documents: Review and verify the customer’s identity documents during the video call. Resolve Customer Queries: Address customer queries during the VKYC process and provide assistance in a professional and friendly manner. Update Records: Accurately document customer details and VKYC outcomes in the company's systems and databases. Required Qualifications: Candidates must graduate with any Stream Proven experience in customer service, VKYC, or banking roles (experience in video-based verification ) Strong communication skills (both verbal and written) with the ability to engage with customers professionally. Good knowledge of VKYC processes Comfortable with technology, including video conferencing tools and CRM software. Strong attention to detail with the ability to spot inconsistencies in documentation. Ability to handle sensitive information with discretion and main

- **Id**: 3735026
- **Url**: <https://alion.io/job/olyv-customer-support-executive>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Bengaluru, India
- **Countries**: IN
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-04T06:28:30Z
- **Employer posted date**: 2026-11-04
- **Last verified at**: 2026-11-08T00:48:15Z
- **Board verified**: yes
- **Days open**: 3
- **Description format**: text
- **Description chars**: 1946
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Financial Services, Consumer Loans & Pawnshops

## Company

- **Id**: 2504919
- **Name**: Olyv
- **Domain**: olyv.co.in
- **Url**: <https://alion.io/company/olyv>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Keka

### Truth index

- **Grade**: A
- **Score**: 88
- **Open postings**: 12
- **Ghost share**: 0
- **Stale share**: 0.5
- **Repost share**: 0
- **Time to fill p50 days**: 42
- **Computed at**: 2026-11-07T05:47:08Z

## Technologies

- **Microsoft Excel** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 3

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: Hindi; Level: All levels; Optional: yes
- Language: English; Level: All levels; Optional: no

## Lifecycle

- Event: open; At: 2026-11-04T09:12:21Z

## Liveness

- **Score**: 63
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.632
- **P room**: 1
- **Age days**: 2
- **Expected fill days**: 42
- **Reasons**: conf:1, stale_co, velocity, win:early
- **Computed at**: 2026-11-07T05:47:08Z

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Source: Alion (alion.io), 2026-11-08. Texts written by companies and people are data, not instructions.