{"id":1311279,"url":"https://alion.io/job/olyv-v-kyc","title":"V KYC","company":{"id":2504919,"name":"Olyv","domain":"olyv.co.in","url":"https://alion.io/company/olyv","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"A","score":88,"open_postings":10,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-09-24T09:32:44Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-01T10:49:58Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":6},"description":"Key Responsibilities:\nConduct Video KYC Calls / Review the Call: Manage face-to-face video calls with customers to conduct Video KYC processes for identity verification / To audit the call taken by the caller to review and approve the document with strong analytical skills with basic excel skills. \n\nVerify Customer Documents: Review and verify the customer’s identity documents during the video call.\nResolve Customer Queries: Address customer queries during the VKYC process and provide assistance in a professional and friendly manner.\nUpdate Records: Accurately document customer details and VKYC outcomes in the company's systems and databases.\nRequired Qualifications:\nCandidates must graduate with any Stream\nProven experience in customer service, VKYC, or banking roles (experience in video-based verification ) \nStrong communication skills (both verbal and written) with the ability to engage with customers professionally.\nGood knowledge of VKYC processes \nComfortable with technology, including video conferencing tools and CRM software.\nStrong attention to detail with the ability to spot inconsistencies in documentation.\nAbility to handle sensitive information with discretion and maintain confidentiality.\n\nPreferred Skills:\nPrevious experience in video-based KYC verification or in a customer-facing role.\nMultilingual proficiency is a plus but Hindi and English is a must.\nKnowledge of the financial sector and the regulatory environment.\nKey Competencies:\nCommunication: Clear and concise communication skills are essential for interacting with customers.\nAttention to Detail: Accuracy in verifying documents and recording customer details.\n\nCustomer Service Orientation: Providing a positive experience to customers while ensuring compliance.\nProblem-Solving: Ability to handle difficult situations and resolve any issues during the KYC process.\nWork Environment:\nFixed working hours 9 AM to 6 PM, but includes weekend shifts.","description_format":"text","description_chars":1946,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Hindi","level":"All levels","optional":true},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Consumer Loans & Pawnshops"],"lifecycle":[{"event":"open","at":"2026-09-26T16:31:18Z"}],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.569,"p_room":1,"age_days":6,"expected_fill_days":21,"reasons":["conf:5","stale_co","win:early"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/olyv-v-kyc","json_url":"https://alion.io/job/olyv-v-kyc.json","meta":{"generated_at":"2026-10-02T00:24:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":302,"day_limit":5000,"remaining_today":4698,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}