{"id":3079706,"url":"https://alion.io/job/omegro-it-service-delivery-engineer","title":"IT & Service Delivery Engineer","company":{"id":4460998,"name":"Omegro","domain":"omegro.com","url":"https://alion.io/company/omegro","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":87000,"period":"year","method":"role_country_seniority_unknown","sample_n":875},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Amazon EC2","optional":false},{"name":"Ansible","optional":false},{"name":"Apache Kafka","optional":false},{"name":"API Gateway","optional":false},{"name":"AWS","optional":false},{"name":"AWX","optional":false},{"name":"Bamboo","optional":false},{"name":"Bash","optional":false},{"name":"BGP","optional":false},{"name":"Bitbucket","optional":false},{"name":"Cassandra","optional":false},{"name":"CI/CD","optional":false},{"name":"ClickHouse","optional":false},{"name":"CockroachDB","optional":false},{"name":"Configuration Management","optional":false},{"name":"Crowdstrike","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Docker","optional":false},{"name":"ElasticSearch","optional":false},{"name":"Git","optional":false},{"name":"Grafana","optional":false},{"name":"HAProxy","optional":false},{"name":"Incident Management","optional":false},{"name":"InfluxDB","optional":false},{"name":"Jira","optional":false},{"name":"Kong","optional":false},{"name":"Kubernetes","optional":false},{"name":"LDAP","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"MS SQL","optional":false},{"name":"MySQL","optional":false},{"name":"Nginx","optional":false},{"name":"Opsgenie","optional":false},{"name":"Perl","optional":false},{"name":"PKI","optional":false},{"name":"PostgreSQL","optional":false},{"name":"PowerShell","optional":false},{"name":"Prometheus","optional":false},{"name":"Proxmox VE","optional":false},{"name":"Puppet","optional":false},{"name":"Python","optional":false},{"name":"RabbitMQ","optional":false},{"name":"Redis","optional":false},{"name":"Self-Healing","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"SIEM","optional":false},{"name":"TCP/IP","optional":false},{"name":"Ubuntu","optional":false},{"name":"VMWare","optional":false},{"name":"VPN","optional":false},{"name":"Wazuh","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"ISO 27001","optional":true}],"status":"live","first_seen_at":"2026-09-15T00:00:00Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-11-09T14:31:31Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":55},"description":"Business Unit\nVBU - Trakm8Job Description\nIT & SERVICE DELIVERY ENGINEER\nDepartment:\nR & D\nReporting to:\nGROUP IT & SERVICE DELIVERY MANAGER\nJob Purpose\nBased at Trakm8's head office in Coleshill, the IT & Service Delivery Engineer is responsible for the availability, performance, security and resilience of Trakm8's telematics and optimisation platforms and of the corporate IT services. The role spans a mixed environment of corporate office, on-premises data centres and AWS. Customer platforms process data in real time, alongside the standard business IT services used by employees. Reliable delivery of both is critical.\nTrakm8 runs a small, multi-skilled team covering both IT and Service Delivery. Between them the team supports over 800 servers, eight production platforms, plus UAT, QA and Dev environments and around 60 users, whilst supporting services 24x7.\nKey Responsibilities:\nService Availability & Incident Management\nMonitor the health, capacity and performance of the telematics and optimisation platforms, corporate IT services and supporting infrastructure, taking action to maintain agreed levels of availability and throughput.\nInvestigate and resolve incidents across Linux and Windows servers, databases, networks, storage, container platforms, end user devices and application deployments, owning each from first report or alert through to root cause and permanent fix.\nCarry out structured root cause analysis for recurring or significant issues, implementing corrective and preventative actions.\nCommunicate incident progress, risks and resolution clearly to technical and non-technical stakeholders.\nInfrastructure Engineering & Delivery\nDesign, build, configure and maintain secure, resilient server infrastructure across data centre, virtualised and AWS environments.\nManage and improve containerised services, networking, storage, databases and load balancing.\nOwn backup, replication and restore testing, and contribute to capacity planning and disaster recovery, keeping recovery points and recovery times fit for purpose and evidenced.\nWork with development, platform and service teams to support reliable application deployment and end-to-end service performance.\nWindows, Directory & Endpoint Services\nAdminister Active Directory, Group Policy, DNS and internal certificate services across the domain.\nOwn server and workstation patching and endpoint protection coverage, including approvals, safeguard holds, deployment rings.\nAdminister accounts, access rights and licensing, and maintain inventory, imaging and software deployment tooling.\nRespond directly to user requests and access issues, taking ownership through to resolution within the team’s operating model.\nMaintain internal IT services including LAN, wireless, VOIP and mobile telephony, and support IT procurement, supplier management and hardware refresh.\nAutomation, Monitoring & Continuous Improvement\nDevelop and maintain automation and scripts for repeatable operational tasks.\nMaintain effective monitoring, alerting and dashboards across metrics and log platforms, reviewing thresholds and coverage to identify issues early and reduce avoidable incidents.\nBuild self-healing and auto-remediation where it is safe to do so, for example automated rebalancing of workloads in response to queue lag or resource pressure.\nIdentify technical debt and resilience gaps and recommend proportionate improvements, making effective use of modern tooling including AI-assisted development and automation.\nSecurity, Documentation & Collaboration\nOperate infrastructure with a security-first approach, applying access controls, hardening and vulnerability remediation in line with company policies.\nSupport logging, monitoring and security tooling, and assist with investigation and remediation of security alerts.\nPlan and deliver changes and project work through the RFC and release process, booking into agreed release windows and providing test, rollback and post-implementation evidence.\nProduce recurring operational and service reporting covering availability, capacity, patching, backup and security, and maintain accurate asset, licence and configuration records.\nCreate and maintain clear technical documentation, runbooks and support procedures for new and existing solutions.\nTechnology Environment\nThe environment currently includes the following technologies. The list provides context for the role and is not intended to mean that experience in every technology is essential. The expectation is competence in several of these groups and the ability to pick up the rest.\nService delivery platform\nOracle Linux and Windows operating systems across VMware vSphere, Proxmox and AWS\nKubernetes and Docker, using MetalLB and Kong API gateway\nMySQL, Cassandra (Scylla), CockroachDB, Redis, Kafka, Elasticsearch, PostgreSQL and RabbitMQ\nAnsible and AWX, with scripting using Bash, Python or Perl\nTCP/IP networking, DNS, routing, VPNs, BGP, SMTP, HTTP and HTTPS\nPalo Alto firewalls; HAProxy, NGINX and dynamic DNS services\nGrafana, Prometheus, Graphite (ClickHouse), InfluxDB and Icinga, with alerting into OpsGenie\nELK for application logging and Wazuh for platform host security monitoring\nGit, Bitbucket, Jira and Bamboo CI/CD pipelines\niSCSI SAN, storage pools, volumes and snapshots\nAWS services including EC2, Route53, RDS, ELB, VPC, Multi-AZ subnets, VPN, Transit Gateway and Customer Gateway\nCorporate IT\nWindows Server and Windows desktop estates, Active Directory, Group Policy, DNS, DHCP, DFS and file and print services with Linux (Ubuntu)\nMicrosoft 365 and Entra ID, Intune, including Exchange Online, SharePoint, Teams, multi-factor authentication and Conditional Access\nVMware vSphere and vCenter, with Veeam Backup & Replication and object storage for offsite copies\nEndpoint management, patching and software deployment tooling, with BitLocker disk encryption\nCrowdStrike Falcon endpoint protection and UTMStack SIEM\nPalo Alto firewalls managed through Panorama, with GlobalProtect remote access\nLAN, wireless, VOIP and mobile telephony across multiple UK sites\nPuppet for configuration management and PowerShell for scripting, with Icinga and OpsGenie alerting shared across both estates\nInternal certificate services, TLS and PKI, split-horizon DNS, LDAP and Kerberos\nMS SQL behind business systems, plus the Atlassian suite, service desk, intranet and digital signage platforms\nEssential Skills / Experience / Competency Required:\nStrong problem solving, with the ability to pick up an unfamiliar system quickly, retain it, and carry what you learn across into unrelated parts of the estate. Recognising that a fault in one area has the same shape as one you solved somewhere else entirely is worth more here than depth in any single technology.\nHands-on experience administering Linux in a production, business-critical environment, including fault diagnosis, performance management, patching and security hardening.\nSolid Windows Server administration, including Active Directory and Group Policy.\nExperience administering Microsoft 365 and Entra ID.\nA working understanding of TCP/IP networking, DNS, routing, VPNs and firewall policy: enough to establish whether a fault sits in the application, the host, or a rule upstream.\nA working understanding of Kubernetes and containerised services: enough to operate and diagnose them day to day. Deeper experience is welcome but not essential.\nScripting and automation in at least one of Bash, Python or PowerShell, and a preference for putting configuration into version control rather than doing things by hand.\nMethodical, evidence-led troubleshooting: working from log, packet and configuration evidence rather than assumption, including faults that do not originate where they first appear.\nClear written and verbal communication, with the ability to explain technical issues and risks to different audiences.\nA full UK driving licence is required, as occasional travel to data centres or other locations may be required to support IT and platform services.\nParticipation in the team's 24x7 on-call rota, with flexible working outside normal hours where reasonably required to protect or restore critical services.\nDesirable Skills / Experience:\nPlatform and cloud\nDepth in Kubernetes administration, cluster operations and container networking.\nAWS, VMware or other virtualisation and cloud platforms.\nDatabases in production, such as MySQL, PostgreSQL, MS SQL, Cassandra, Kafka or Elasticsearch.\nAPI gateway technologies such as Kong and measuring or reporting API performance.\nTelemetry, IoT, high-throughput data platforms or similarly critical real-time services.\nStorage, SAN and data centre experience covering physical security, networking and compute.\nCorporate IT\nEndpoint management, software deployment and patching tooling such as PDQ, WSUS or Intune.\nBackup and recovery tooling such as Veeam, including restore testing.\nProviding IT support to end users directly, with the confidence to deal with colleagues at any level.\nAutomation and monitoring\nConfiguration management with Ansible, Puppet or AWX.\nMonitoring, alerting and dashboarding with Icinga, Grafana, Prometheus or similar.\nInfrastructure-as-code, CI/CD tooling or automated testing for infrastructure changes.\nAI-assisted coding and automation tooling used to accelerate operational and scripting work.\nSecurity and assurance\nFirewall policy administration, ideally Palo Alto, and load balancing or reverse proxy work.\nEndpoint protection, vulnerability management or SIEM platforms.\nSystem build following NIST standards, hardening, SELinux and server firewalls.\nInformation security frameworks such as ISO 27001 or Cyber Essentials.\nWays of working\nWorking within a formal RFC and change window process, including rollback planning and evidence.\nMoving live services off unsupported platforms and end-of-life operating systems without an outage.\nDisaster recovery, capacity planning and service continuity testing.\nPersonal Attributes:\nCalm, methodical and solutions-focused, particularly when responding to live service issues. \nTakes ownership and follows actions through to resolution. \nProactive in identifying risks, improvement opportunities and emerging capacity or resilience concerns. \nSecurity-conscious and careful when working with critical systems and customer data. \nCollaborative and approachable, with a willingness to share knowledge and support colleagues. \nOrganised and adaptable, able to balance planned work with changing operational priorities. \nCommitted to clear documentation, continuous learning and improving how the team works. \nOur Values:\nWe’re a close-knit team who care about each other, our customers and making a positive impact, our values drive who we are and the decisions we make:\nCaring & Committed - We show up for each other and deliver with dedication\nMake a Difference - We create impact that matters\nRelentless - We push forward until we succeed\nDo the Right Thing - We choose integrity every time\nJoy of the Journey - We enjoy the ride and celebrate along the way\nHealth & Safety:\nAs a Trakm8 Group employee, you have the following H&S responsibilities:\nTo comply with the Group H&S policy and procedures\nTo take care of your own health and safety and that of people who may be affected by what you do (or what you do not do)\nTo co-operate with others on health and safety\nTo not interfere with, or misuse, anything provided for your health, safety or welfare\nTo wear/use the correct Protective Equipment at all times\nTo follow the training you have received at all times\nInformation Security:\nAs a Trakm8 Group employee, you have the following Information Security responsibilities:\nTo follow the Group Information Security policies at all times\nTo follow the Trakm8 Secure Development Policy at all times;\nTo ensure that passwords under your responsibility are kept confidential\nTo keep Group or Company information secure and confidential at all times\nTo inform your manager immediately if you det...","description_format":"text","description_chars":12501,"description_truncated":true,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-22T11:53:09Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.459,"p_room":0.45,"age_days":55,"expected_fill_days":28,"reasons":["conf:0","win:tail"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/omegro-it-service-delivery-engineer","json_url":"https://alion.io/job/omegro-it-service-delivery-engineer.json","meta":{"generated_at":"2026-11-09T16:03:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23049,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4460998},"rest":"https://alion.io/mcp/rest/get_company?id=4460998"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fomegro-it-service-delivery-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fomegro-it-service-delivery-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fomegro-it-service-delivery-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/omegro-it-service-delivery-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fomegro-it-service-delivery-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3079706}},{"tool":"search_jobs","arguments":{"company":"omegro.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3079706},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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