{"id":2194711,"url":"https://alion.io/job/omers-coordinator-reception-guest-experience","title":"Coordinator, Reception & Guest Experience","company":{"id":704288,"name":"OMERS","domain":"omers.com","url":"https://alion.io/company/omers","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":48000,"max":68000,"currency":"CAD","period":"year","gross":null,"usd_annual":47644},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-10-09T18:57:41Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-13T07:40:57Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Choose a workplace that empowers your impact.\nJoin a global workplace where employees thrive. One that embraces diversity of thought, expertise and experience. A place where you can personalize your employee journey to be - and deliver - your best.\nWe are a purpose-driven, dynamic and sustainable pension plan. An industry leading global investor with teams in Toronto to London, New York, Singapore, Sydney and other major cities across North America and Europe. We embody the values of our 665,000 members, placing their best interests at the heart of everything we do.\nJoin us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work.\nDon’t just work anywhere - come build tomorrow together with us.\nKnow someone at OMERS or Oxford Properties? Great! If you're referred, have them submit your name through Workday first. Then, watch for a unique link in your email to apply.\nCoordinator, Reception & Guest Experience\nPosition Scope:\nAs an integral member of the Guest Experience team and a corporate ambassador for OMERS, the Coordinator, Reception & Guest Experience reports to the Lead, Reception and Meeting Services Management. This role provides reception and administrative support, follows physical security protocols, welcomes and registers visitors in a professional and courteous manner, manages live telephone calls and messages, and coordinates the Conference Centre, Boardroom and meeting rooms.\nThe successful candidate will bring strong interpersonal and customer service skills, adapt quickly to changing business needs, and demonstrate OMERS’ Core Values and commitment to compliance.\nYou will be responsible for:\nReception\nAs part of a team, manage the day-to-day running of the reception desk and reception area.\nWelcome all visitors, assist as needed, and log visitor details accurately.\nLog pension members separately and liaise with Pension Member Experience to ensure a representative arrives promptly.\nEnsure the reception and waiting area is always welcoming and tidy.\nAnswer the switchboard, forward calls, and respond to enquiries professionally.\nReport AV/VC faults in meeting rooms to the IT team.\nReport building maintenance and security issues to Property Management.\nMonitor internal directories and provide updated information to the team shared report.\nDocument and maintain accurate records for monthly reporting on meeting room bookings, visitor logs and switchboard calls.\nSupply and track wireless remote clickers used by employees for presentations.\nCreate Wi-Fi passwords for guests as needed.\nSupport Executive Assistants with EMS or an equivalent system, including reporting user issues and introducing new starters to the system.\nUse EMS or an equivalent system daily to ensure meeting rooms are booked and utilized correctly.\nResearch and present alternatives to clients when room revisions are necessary and escalate when required.\nExtract and create monthly reports for management through EMS or an equivalent system, specifying meeting usage, cancellations, amendments and overall utilization.\nMaintain and cultivate the relationship with EMS or an equivalent provider to ensure the system works efficiently and to learn new features that support Executive Assistants and the business.\nWork with Meeting Services and IT teams to support room configuration, AV requirements, and food and beverage supply.\nProvide backup support for Meeting Services to ensure meeting rooms in the Conference Centre are always clean and tidy.\nTeam assistance\nWork with the Global CREW team and Executive Assistants across international offices to ensure alignment of processes and inclusion of managed offices in wider company discussions and events.\nAssist Executive Assistants, employees and external guests with last-minute requests, including catering, AV, printing and other support needs.\nSupport the Team Lead and complete other tasks as required.\nInvoice Processing\nInput, code and process all invoices into accounts payable software, such as Basware or an equivalent system, within 48 hours of receipt.\nLog all invoices into monthly tracking summary sheets.\nMonitor proposals, work orders and contracts to serve as backup to invoices, as applicable.\nAd hoc tasks\nEnsure the CREW SharePoint site is up to date.\nAssist in forward planning for visitors from other offices and provide basic assistance as required during visits.\nLearn and practice safety protocols, including Fire Warden Training, First Aid and CPR.\nAssist with special projects as assigned.\nRequired Skills & Experience\n3-5 years’ experience in a fast-paced Corporate Reception environment.\nProfessional, friendly, and approachable with strong interpersonal skills.\nStrong written and verbal communication skills.\nExcellent organizational skills.\nAbility to multitask and adapt well to working under pressure.\nSelf-motivated and proactive.\nProficient Microsoft Office skills, including Outlook, Excel and Word.\nAccuracy and attention to detail.\nExcellent time management skills.\nReliable and trustworthy.\nPreferred Skills & Experience\nTeam player and flexible, with occasional later working hours required during busy periods.\nKeen self-educator.\nExperience using Microsoft PowerPoint.\nConfident in building relationships with multiple stakeholders.\nThis posting is for an existing vacancy.The expected salary range for this position is $48,000.00 - $68,000.00 per year.You may also be eligible to receive an annual Incentive Award pursuant to our Short-term Incentive plan and our Long-Term Incentive plan (if applicable), and to participate in our group benefits and retirement plans - details on these elements of compensation are included within OMERS & Oxford offer letters.\nAs one of Canada’s largest defined benefit pension plans, our people-first culture is at its best when our workforce reflects the communities where we live and work - and the members we proudly serve.\nFrom hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs.\nArtificial intelligence (AI) tools are used to support certain stages of the OMERS recruitment process. 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