Assistant Property Manager

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Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and passion. A place where you can personalize your employee journey to be - and deliver - your best.

We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthens economiesand communities. By prioritizing people, partnerships and places, we generate meaningful returns for OMERS members, enhance value for our capital partners and create a brighter world for our customers.

Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work.

Don’t just work anywhere - come build tomorrow together with us.

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As an Assistant Property Manager, you will support the Real Estate Management team in the day-to-day operations of the Canada Square portfolio. Reporting to the Property Manager, you will act as a key liaison between customers, property management, leasing, and operations teams.

You will be a key member of an engaged, high-reaching team-part of a world-class, winning culture that prioritizes people, development and focuses on long-term growth. We take great pride in leading the industry by earning respect through every interaction, every day. We go above and beyond to protect and grow relationships by anticipating needs, being honest and considerate, and valuing customers as genuine partners.

You Will Be Responsible For:

CUSTOMER RELATIONSHIP MANAGEMENT:

• Assist in establishing and maintaining "World Class" customer relationships through understanding customer needs and concerns as part of the Oxford Commitment

• Coordinate regular customer meetings and take meeting minutes

• Ensure prompt and courteous attention to all customer requests, internal and external

• Maintain customer manuals

• Coordinate customer move-in and move-out procedures

• Coordinate customer event requirements and Green Team meetings

• Maintain Lobby Directories & Elevator screen content in all buildings

• Manage site specific content & updates to OxComm customer app for Canada Square portfolio

• Preparation of customer notices, internal newsletters, and monthly newsletters to Tenants

• Provide support to Community Manager initiatives

REPORTING:

• Assist in ensuring all reports are prepared accurately and in a timely manner, recognizing the importance of internal and external relationships

• Assist with annual budget preparation and quarterly reforecasting/reporting

• Complete monthly accruals and assist with management reporting, including monthly co-owner reports, quarterly asset reports and capital project tracking

• Purchase order tracking

ACCOUNTS RECEIVABLE / PAYABLE:

• Support the Property Administrator to ensure accuracy of billings and collections are received on time

• Support the Property Administrator with providing invoices and backup for tenant chargebacks.

• Assist with tenant default notices preparation and delivery to customers

• Code invoices for payment, including utility and telecom invoices as well as creating monthly invoices for TTC water consumption.

• Physical cheque deposits

LEASE ADMINSTRATION:

• Assist with the preparation and delivery of notices to customers with respect to lease administration

• Assist with lease clause interpretation and ensuring customer requirements are communicated and adhered to

• Assist with the monitoring and completion of leasehold improvement allowance requirements as per the lease

OFFICE & RETAIL LEASING:

• Support leasing and property teams with customer renewals, expansions, vacant suite standards maintenance, and tours as needed

• Update the Oxford building pages on the Oxford web site as required, through Building Admin

• Coordinate Broker fees, payments, and distribution

• Maintain storage records and administer new agreements

• Coordinate specialty leasing and document drafting with legal.

OPERATIONS, CONSTRUCTION, DEVELOPMENT:

• Maintain Emergency Management plan updates, contacts and emergency notifications lists, and send out emergency notifications as required

• Assist Operations team with various building inspection requirements

• Review and monitor Angus preventative maintenance performance results

• Assist Construction Manager during leasehold improvement and Landlord’s work processes

• Work with Risk Management as required on Insurance related issues

• Coordinate with Security, Cleaning, Parking operators as required, including for items such as Vacancy listings and Security escort requirement

• Work with operations for vendor onboarding.

Required Skills & Experience:

• 3 -5 years’ experience in Real Estate Management required

• Post-secondary degree with focus in business or real estate

• Demonstrated ability to multi-task and manage priorities under pressure with careful attention to detail

• Demonstrated financial, analytical and decision-making skills

• Strong Computer skills and knowledge of MS Office required, basic knowledge in Yardi preferred

• Excellent communication skills both written and oral

• Strong interpersonal skills for successful teamwork working closely with customers

Preferred Skills & Experience:

• Enrolment in RPA/CPM is an asset

• Familiarity with LEED EB submissions, BOMA Best and BOMA Certificate of Excellence

• Ability to find creative solutions and help drive results

• Thrive in organizations that constantly evolve and adapt.

• Embrace collaborative sharing of knowledge within a teamwork environment

• Driven to achieving results and continuously striving to deliver the highest performance through creative thinking

You may also be eligible to receive an annual Incentive Award pursuant to our Short-term Incentive plan and our Long-Term Incentive plan (if applicable), and to participate in our group benefits and retirement plans - details on these elements of compensation are included within OMERS & Oxford offer letters.

Oxford's purpose is to strengthen economies and communities through real estate.

Our people-first culture is at its best when our workforce reflects the communities where we live and work - and the customers we proudly serve.

From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs.

Artificial intelligence (AI) tools are used to support certain stages of the OMERS recruitment process. While AI assists us in our process, human judgment and decision-making remain central to our candidate experience.