{"id":188403,"url":"https://alion.io/job/omilia-automatic-speech-recognition-engineer","title":"Automatic Speech Recognition Engineer","company":{"id":4632,"name":"Omilia","domain":"omilia.com","url":"https://alion.io/company/omilia","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":84,"open_postings":22,"ghost_share":0,"stale_share":0.636,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-17T05:46:00Z"}},"role":"AI/ML","role_family":"AI/ML","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["CY","PL","ES","GR","PT"],"hiring_countries_total":5,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Fine-tuning","optional":false},{"name":"Kaldi","optional":false},{"name":"Speech Recognition","optional":false},{"name":"Bash","optional":true},{"name":"C++","optional":true},{"name":"Java","optional":true},{"name":"Linux","optional":true},{"name":"Python","optional":true},{"name":"Whisper","optional":true}],"status":"live","first_seen_at":"2026-09-04T00:00:00Z","employer_posted_date":"2026-09-04","last_verified_at":"2026-10-18T08:18:24Z","board_verified":true,"closed_at":null,"days_open":44,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":44},"description":"The ASR Engineer joins Omilia's Delivery ASR team to own the development, tuning, testing, deployment, and live performance of Omilia's ASR technology for enterprise customers' production IVR and voice-channel deployments. This role carries substantial responsibility and ownership: the ASR Engineer leads ASR solutions end-to-end, coordinating with other teams as needed, and is trusted to make sound judgment calls and manage their own work to meet tight deadlines.\nAccountabilities\nOwn end-to-end ASR tuning, model, and grammar delivery for a portfolio of live enterprise IVR/voice deployments, from requirements through go-live and ongoing optimization.\nOwn root-cause investigation and resolution of production ASR issues, ensuring rapid recovery of customer-facing voice channels under time pressure.\nOwn the technical relationship for assigned enterprise accounts, acting as the primary ASR delivery point of contact with customer and partner stakeholders.\nDrive measurable WER/SER improvements against production baselines through acoustic and language model design and fine-tuning, including modern neural approaches.\nContribute to and help scale delivery automation to reduce manual turnaround across the team's release cadence.\nEnsure ASR solutions perform reliably across the team's production infrastructure and deployment environments spanning multiple global regions.\nKey Responsibilities\nTune ASR grammars, acoustic models, and language models for new locales, domains, and customer-specific vocabularies.\nDesign, train, and fine-tune acoustic and language models, including modern neural approaches, with measurable WER/SER improvement.\nInvestigate and resolve production ASR issues such as recognition failures and showstopper defects, engaging directly with internal and external customer/partner stakeholders.\nRun customer working sessions and translate technical tradeoffs for non-technical stakeholders.\nRepresent ASR delivery in cross-functional forums with Product, Support, and Project Management.\nBuild and maintain grammar-generation and other delivery automation pipelines to speed up release cycles.\nMonitor live ASR performance and proactively flag and address degradation before it affects customers.\nDeploy and validate ASR updates across production infrastructure spanning multiple global regions.\nDocument tuning decisions, model versions, and configuration changes for auditability and knowledge sharing.\nRequirements\nRequired:\n5+ years of hands-on ASR/speech engineering experience, with substantial experience in production/live IVR or voice-channel deployments.\nDemonstrated track record supporting customers directly, ideally in regulated industries (banking, insurance, healthcare).\nStrong hands-on experience with ASR platforms such as Kaldi (or equivalent) - language modeling, acoustic modeling, grammar/lexicon design, and decoder tuning are required, not \"nice to have.\"\nSolid programming ability (Python preferred; Bash, Java, or C++ also acceptable) and comfort in Linux environments.\nAcademic background in Computer Science, Electrical Engineering, Computational Linguistics, Speech & Language Processing, or equivalent hands-on experience - a degree does not substitute for production experience at this level.\nExcellent spoken/written English and strong stakeholder communication skills; this role speaks directly with enterprise customers and partners.\nComfortable owning ambiguous, production-critical problems independently, prioritizing across multiple accounts, and working under demanding deadlines.\nNice to have:\nExperience with modern neural ASR frameworks (e.g. wav2vec2, Whisper, or similar end-to-end models).\nExposure to telephony/CCaaS platforms and IVR architectures.\nFamiliarity with cloud infrastructure and MLOps practices for model deployment and monitoring.\nAdditional spoken languages beyond English.\nBenefits\nFixed compensation;\nLong-term employment with the working days vacation;\nDevelopment in professional growth (courses, training, etc);\nBeing part of successful cutting-edge technology products that are making a global impact in the service industry;\nProficient and fun-to-work-with colleagues;\nApple gear\nOmilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.","description_format":"text","description_chars":4795,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Cyprus","iso":"CY","kind":"country"},{"name":"Poland","iso":"PL","kind":"country"},{"name":"Spain","iso":"ES","kind":"country"},{"name":"Greece","iso":"GR","kind":"country"},{"name":"Portugal","iso":"PT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Conversational AI","Speech & Audio AI","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-09-02T03:26:42Z"},{"event":"close","at":"2026-09-02T15:56:47Z"},{"event":"reopen","at":"2026-09-04T12:57:06Z"}],"visa":[],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.488,"p_room":0.55,"age_days":43,"expected_fill_days":42,"reasons":["conf:3","stale_co","velocity","win:tail"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/omilia-automatic-speech-recognition-engineer","json_url":"https://alion.io/job/omilia-automatic-speech-recognition-engineer.json","meta":{"generated_at":"2026-10-18T11:15:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16668,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4632},"rest":"https://alion.io/mcp/rest/get_company?id=4632"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fomilia-automatic-speech-recognition-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fomilia-automatic-speech-recognition-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fomilia-automatic-speech-recognition-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/omilia-automatic-speech-recognition-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fomilia-automatic-speech-recognition-engineer"}]}