{"id":310623,"url":"https://alion.io/job/omilia-solution-consultant-nam","title":"Solution Consultant, NAM","company":{"id":4632,"name":"Omilia","domain":"omilia.com","url":"https://alion.io/company/omilia","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":91,"open_postings":17,"ghost_share":0,"stale_share":0.353,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US","CA"],"hiring_countries_total":2,"salary":null,"salary_estimate":{"min_usd":111000,"max_usd":243000,"period":"year","method":"role_country_seniority_unknown","sample_n":4335},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Copilot","optional":false},{"name":"FHIR","optional":false},{"name":"HIPAA","optional":false},{"name":"HL7","optional":false},{"name":"ServiceNow","optional":false},{"name":"Speech Recognition","optional":false},{"name":"Text-to-Speech","optional":false},{"name":"WebRTC","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"GCP","optional":true},{"name":"JavaScript","optional":true},{"name":"Python","optional":true},{"name":"Rest API","optional":true}],"status":"live","first_seen_at":"2026-06-17T00:00:00Z","employer_posted_date":"2026-06-17","last_verified_at":"2026-10-23T14:14:06Z","board_verified":true,"closed_at":null,"days_open":128,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":128},"description":"The Solution Consultant a senior individual contributor who serves as the primary technical authority in Account Executive-led sales cycles within an assigned region or global segment. The role bridges commercial and technical disciplines - owning the pre-sales technical motion from discovery through to proof of concept and proposal, while acting as a trusted advisor to strategic prospects and customers within an assigned region or global segment. Operating in close partnership with Account Executives and Account Managers, the SC is accountable for technical win rates, solution quality, and the integrity of commitments made to customers before contract signature\nAccountabilities\nOwn the technical pre-sales motion for certain new-logo deals within the assigned region or global segment - from initial discovery and architecture assessment through solution design, proof of concept, High Level Effort Estimate, RFP/RFI response, and technical close.\nServe as the definitive technical authority on Omilia's platform for certain deals within the assigned region or global segment - ensuring that all solution proposals are architecturally sound, technically deliverable, and accurately scoped before commercial commitments are made.\nBuild and maintain trusted advisor relationships with technical decision-makers and enterprise architects at strategic prospect and customer organisations, positioning Omilia as the platform of choice for contact centre AI transformation.\nDrive technical win rates across the assigned region or global segment by developing and executing differentiated solution narratives that directly address each prospect's environment, constraints, and automation objectives.\nCollaborate with Demo Engineers within the assigned region or Global Segment to ensure all solution narratives are substantiated by impactful demos\nEnsure the integrity of RFP and RFI responses for certain opportunities within the assigned region or global segment - owning the technical sections end-to-end and coordinating cross-functional input from Product, Engineering, Security, and Professional Services.\nMaintain deep, current knowledge of the competitive landscape - including legacy IVR platforms and emerging conversational AI vendors\nKey Responsibilities\nTechnical Discovery and Solution Design\nLead structured technical discovery engagements with certain deals within the assigned segment or region - mapping current-state technical architecture, identifying automation gaps, quantifying business impact, and designing Omilia-based solutions that address the customer's specific environment, integration landscape, and regulatory constraints.\nConduct in-depth architecture assessments covering telephony infrastructure, CRM and backend system integrations, data flows, security and compliance requirements, and channel strategy - producing a technically grounded solution design that forms the basis for scoping, pricing, and contractual commitments.\nDevelop tailored solution proposals and technical response documents that map Omilia's platform capabilities (OCP, miniApps, Pathfinder, CoPilot, TalkGuard, OptimizeIQ) to each prospect's identified use cases, business outcomes, and technical environment.\nProduct Demonstrations and Proof of Concept\nCollaborate with Demo Engineers to design, configure, and deliver highly customised product demonstrations and proof-of-concept (POC) engagements for strategic accounts - moving beyond standard demo scripts to build scenario-specific flows that reflect the prospect's actual customer interactions, industry context, and business language.\nOwn the full POC lifecycle for certain deals within the assigned segment or region - defining success criteria in alignment with the prospect and Account Executive, coordinating internal resources (Professional Services, Engineering) for POC delivery, and presenting results with a clear ROI and deployment readiness narrative.\nMaster the Omilia demo suite across the full product portfolio and maintain demo environments that reflect current platform capabilities, recent product releases, and the most common use cases across verticals (banking, insurance, healthcare, utilities, telecommunications).\nRFP and RFI Management\nOwn the technical response to RFPs and RFIs for certain deals within the assigned segment or region - writing and structuring all technical sections, coordinating input from Security, Compliance, Product, and Engineering, and ensuring that responses accurately represent Omilia's capabilities and delivery commitments.\nCritically evaluate the technical sustainability and delivery risk of each strategic sales opportunities prior to commercial commitment - flagging architectural mismatches, integration complexity, unsupported requirements, or resourcing risks to Sales and Professional Services leadership.\nMaintain a library of reusable RFP response content, technical answer repositories, and solution templates for use cases common to the assigned region or global segment - continuously updating these assets as the platform evolves.\nTechnical Advisory and Stakeholder Engagement\nAct as a trusted technical advisor throughout the sales cycle - engaging IT architects, platform owners, security teams, and C-level technology stakeholders with credibility and depth, addressing objections with evidence-based responses and forward-looking platform context.\nProactively identify and address technical objections, integration concerns, and compliance questions early in the sales cycle - building the technical confidence and internal sponsorship necessary to accelerate deal progression and reduce late-stage risk.\nConduct technical benefits assessments that quantify the value of Omilia's platform in terms directly relevant to the prospect's business - call deflection rates, AHT reduction, CSAT improvement, agent cost savings, and compliance risk mitigation.\nCompetitive Positioning\nMaintain current, detailed knowledge of competing platforms across IVR, CCaaS, and conversational AI categories - including Nuance/Microsoft, Google CCAI, Amazon Connect, Genesys, Avaya, Five9, and NICE inContact - and develop technically rigorous competitive battle cards and displacement strategies Participate in competitive bake-offs and technical evaluations, positioning Omilia's architectural advantages, NLU accuracy, enterprise-grade security posture, and deployment flexibility against incumbent and emerging alternatives.\nCross-functional Collaboration and Internal Contribution\nWork in close alignment with Account Executives and Account Managers on strategic accounts - providing technical qualification, deal strategy input, and stakeholder mapping support throughout the sales cycle.\nCollaborate with Professional Services during the transition from pre-sales to delivery - ensuring that technical commitments, integration requirements, and POC outcomes are fully documented and handed over with sufficient context for successful implementation.\nMaintain accurate records of technical engagement activity, POC status, RFP pipelines, and solution configurations in Salesforce and internal knowledge systems.\nTravel\nTravel within the United States (and occasionally to Omilia offices or customer sites internationally) up to 30% of the time to support prospect meetings, POC delivery, and key account engagements.\nRequirements\nMinimum 6 years of experience in a pre-sales solutions consulting, sales engineering, or technical advisory role within enterprise SaaS, CCaaS, conversational AI, or contact centre technology.\nDemonstrated track record of owning the technical pre-sales motion for complex, multi-stakeholder enterprise deals - including discovery, solution design, POC delivery, and RFP response - with verifiable contribution to technical win rates.\nDeep technical knowledge of contact centre architecture and integration patterns - including telephony (SIP, PSTN, WebRTC), CRM integrations (Salesforce, ServiceNow, Microsoft Dynamics), omnichannel platforms, and enterprise middleware.\nStrong working knowledge of conversational AI concepts and technologies - NLU, dialogue management, ASR/TTS, intent classification, entity extraction, and voice biometrics - sufficient to engage credibly with customer platform architects and data science teams.\nProficiency in designing and delivering customised product demonstrations and POC environments that map directly to prospect business requirements and industry context.\nTechnical writing proficiency - able to produce clear, accurate, and commercially compelling responses to enterprise RFPs and RFIs, including security questionnaires, integration specifications, and compliance documentation.\nStrong understanding of the enterprise IT landscape within regulated verticals - banking (OCC, FFIEC), healthcare (HIPAA, HL7/FHIR), insurance, and utilities - including security architecture, data governance requirements, and vendor evaluation processes.\nExcellent verbal communication and presentation skills - able to engage a CTO or enterprise architect with technical depth while simultaneously communicating business value to a CFO or COO.\nProficiency with Salesforce CRM and standard pre-sales tooling (demo environments, solution configurators, proposal management platforms).\nWillingness and ability to travel up to 30% of the time within the US and internationally.\nBachelor's degree in Computer Science, Engineering, Information Systems, or a related technical discipline.\nNice to have:\nDirect hands-on experience with Omilia's platform: OCP, miniApps, Pathfinder, CoPilot, TalkGuard, or OptimizeIQ - or with directly competing platforms (Nuance Mix, Google CCAI, Amazon Lex, Rasa).\nExperience in a solutions consulting or SE role at a high-growth SaaS company scaling through Series C and beyond - familiarity with building pre-sales practice infrastructure (playbooks, demo environments, RFP libraries) in parallel with active deal execution.\nKnowledge of US data privacy, AI governance, and voice data regulations relevant to enterprise deployments - CCPA, HIPAA, Illinois BIPA, and emerging federal AI frameworks.\nFamiliarity with cloud infrastructure platforms (AWS, GCP, Azure) and their native contact centre or AI/ML services - relevant for positioning Omilia's deployment flexibility and integration patterns.\nExperience participating in Gartner Magic Quadrant or Forrester Wave evaluation processes, or supporting analyst briefings and customer reference programmes.\nScripting or development experience (Python, JavaScript, REST APIs) sufficient to build lightweight POC integrations or customise demo environments without full engineering support.\nRelevant certifications in cloud platforms, contact centre technologies, or AI/ML (e.g., AWS Certified Solutions Architect, Google Professional Cloud Architect, CCNA Collaboration).\nOmilia Note\nContribute actively and effectively as an integrated team member.\nAct as an Omilia ambassador in all interactions.\nBenefits\nOmilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.","description_format":"text","description_chars":11588,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Conversational AI","Speech & Audio AI","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-09-05T15:45:04Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.466,"p_room":0.28,"age_days":128,"expected_fill_days":55,"reasons":["conf:7","velocity","win:tail","crowd:"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/omilia-solution-consultant-nam","json_url":"https://alion.io/job/omilia-solution-consultant-nam.json","meta":{"generated_at":"2026-10-23T17:06:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25920,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4632},"rest":"https://alion.io/mcp/rest/get_company?id=4632"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fomilia-solution-consultant-nam"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fomilia-solution-consultant-nam"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fomilia-solution-consultant-nam"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/omilia-solution-consultant-nam\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fomilia-solution-consultant-nam"}]}