{"id":2120814,"url":"https://alion.io/job/omnes-healthcare-it-infrastructure-analyst","title":"IT Infrastructure Analyst","company":{"id":4352551,"name":"Omnes Healthcare","domain":"omneshealthcare.co.uk","url":"https://alion.io/company/omnes-healthcare","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manchester, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":34000,"max":null,"currency":"GBP","period":"year","gross":null,"usd_annual":44934},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Copilot","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Hyper-V","optional":false},{"name":"ISO 27001","optional":false},{"name":"Microsoft Defender","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Fabric","optional":false},{"name":"Microsoft Sentinel","optional":false},{"name":"OneDrive","optional":false},{"name":"Power BI","optional":false},{"name":"PowerShell","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows Server","optional":false},{"name":"Zero Trust","optional":false},{"name":"ITIL","optional":true},{"name":"Qualys Cloud Platform","optional":true}],"status":"live","first_seen_at":"2026-10-05T10:18:31Z","employer_posted_date":null,"last_verified_at":"2026-10-05T10:18:31Z","board_verified":false,"closed_at":null,"days_open":31,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":31},"description":"IT Infrastructure Analyst\n\nManchester - with travel to offices and clinical sites across the UK\n40 Hrs\nSalary up to £34,000 Per annum\nParticipation in an on-call rota is required\n\nThe IT Infrastructure Analyst is a senior technical role within the Technical Services team, responsible for maintaining, securing and continually improving Omnes Healthcare’s IT infrastructure across cloud and on-premises environments.\nThe successful candidate will take ownership of technical services, proactively identify risks and drive issues through to resolution, ensuring the availability, resilience, performance and security of critical business systems.\nWorking closely with the Senior Technical Services, Service Operations, Clinical Systems, Digital and Project teams, the IT Infrastructure Analyst will deliver secure, scalable and high-performing technology solutions across the organisation.\nThe role will also play an important part in the organisation’s cyber security strategy, infrastructure roadmap, automation initiatives and adoption of AI technologies. The post holder will develop dashboards, reporting and operational insights to support data-driven decision making and continual service improvement.\nKey Responsibilities\n\nMaintain and support Microsoft 365, Microsoft Azure, Windows Server and enterprise infrastructure.\nAdminister Active Directory, Microsoft Entra ID, Group Policy and identity services.\nSupport Hyper-V, Azure Virtual Machines and virtual desktop environments.\nMaintain DNS, DHCP, certificate services, file services and enterprise storage.\nMonitor infrastructure performance, capacity and availability and implement improvements where required.\nMaintain accurate infrastructure documentation, configuration records, standards and procedures.\nSupport Microsoft Azure networking, storage, compute, backup and platform services.\nManage Microsoft 365 services including Exchange Online, SharePoint Online, Teams and OneDrive.\nSupport cloud migration, infrastructure modernisation and technology refresh projects.\nSupport LAN, WAN, WiFi, VPN and remote connectivity across multiple locations.\nMaintain and troubleshoot routers, switches, firewalls and network security appliances.\nWork with telecommunications providers and third-party suppliers to resolve complex infrastructure issues.\nSupport the delivery of the organisation’s cyber security strategy.\nMonitor security alerts and investigate cyber security incidents.\nManage vulnerability remediation across servers, endpoints, cloud platforms and network infrastructure.\nSupport Microsoft Defender, Microsoft Sentinel, Microsoft Intune and Microsoft Entra security capabilities.\nImplement and maintain security controls including Conditional Access, Multi-Factor Authentication, Privileged Identity Management and Zero Trust principles.\nSupport Cyber Essentials Plus, ISO 27001, DSPT and NHS security compliance activities.\nParticipate in penetration testing, security audits, incident response and root cause analysis.\nPromote cyber security awareness and best practice across the organisation.\nDrive innovation through automation, AI and modern technology solutions.\nDevelop and maintain internal IT dashboards providing infrastructure, cyber security, service performance and operational metrics.\nDevelop reporting solutions using Power BI, Microsoft Fabric and other enterprise reporting platforms.\nBuild automation solutions using PowerShell, Microsoft Power Platform and AI technologies.\nEvaluate emerging technologies and AI capabilities and develop proof of concepts where appropriate.\nSupport the adoption and governance of Microsoft Copilot, Azure AI Services and other approved AI technologies.\nIdentify opportunities to improve IT operations and business processes through intelligent automation and AI.\nMonitor infrastructure health and proactively investigate alerts before they become service-affecting incidents.\nProduce reports covering system availability, performance, capacity and service health.\nMaintain enterprise backup and disaster recovery solutions and regularly test recovery procedures.\nSupport business continuity planning and ensure critical systems meet agreed recovery objectives.\nDeliver infrastructure implementation, migration and upgrade projects.\nSupport new site deployments, office relocations and technology refresh programmes.\nProvide third-line technical support for complex infrastructure incidents.\nAct as a technical escalation point for the Service Operations team.\nMaintain accurate infrastructure asset and configuration records.\nSupport software licensing and hardware lifecycle management.\nEnsure infrastructure changes follow approved change management processes.\nTake ownership of infrastructure incidents, technical problems and improvement initiatives through to successful completion.\nProactively identify technical risks, vulnerabilities, capacity issues and opportunities for improvement.\nLead root cause analysis following major incidents and ensure corrective and preventative actions are implemented.\nReduce technical debt through planned infrastructure improvements.\nProvide technical leadership and mentoring to IT Support Analysts and junior engineers.\nBuild strong working relationships with suppliers and technology partners.\nKeep up to date with emerging technologies, industry trends and cyber security threats.\nAny other duties/responsibilities as delegated by the Technical Services Manager or Management Team to support the function and development of the service.\n\nRole Requirements\n\nDegree in Information Technology, Computer Science or equivalent practical experience.\nProven experience supporting enterprise Microsoft infrastructure.\nStrong knowledge of Microsoft Azure, Microsoft 365 and Windows Server.\nExperience administering Microsoft Entra ID, Active Directory and Group Policy.\nStrong understanding of enterprise networking, including TCP/IP, DNS, DHCP, VPN and firewalls.\nExperience supporting Microsoft Intune and endpoint management.\nExperience working within a cyber security-focused environment.\nExperience developing operational dashboards and technical reporting solutions.\nExperience with automation using PowerShell and/or Microsoft Power Platform.\nStrong analytical, troubleshooting and problem-solving skills.\nExcellent communication and technical documentation skills.\nProactive approach with the ability to take ownership and deliver improvements independently.\nAbility to work collaboratively with technical teams, clinical teams, suppliers and other stakeholders.\nAbility to work effectively under pressure and respond to critical incidents when required.\nWillingness to participate in an on-call rota.\nFlexibility to travel between company offices and clinical sites across the UK.\n\nDesirable:\n\nMicrosoft Azure Administrator Associate certification.\nMicrosoft security certifications such as AZ-500, SC-200 or SC-300.\nExperience with Microsoft Sentinel, Defender XDR, Qualys or Tenable.\nExperience with Microsoft Power BI, Microsoft Fabric and data visualisation.\nExperience with Microsoft Copilot, Azure AI Services or enterprise AI technologies.\nKnowledge of ITIL service management.\nExp\n\n Job description\n\n Job responsibilities\n IT Infrastructure Analyst\n\nManchester - with travel to offices and clinical sites across the UK\n40 Hrs\nSalary up to £34,000 Per annum\nParticipation in an on-call rota is required\n\nThe IT Infrastructure Analyst is a senior technical role within the Technical Services team, responsible for maintaining, securing and continually improving Omnes Healthcare’s IT infrastructure across cloud and on-premises environments.\nThe successful candidate will take ownership of technical services, proactively identify risks and drive issues through to resolution, ensuring the availability, resilience, performance and security of critical business systems.\nWorking closely with the Senior Technical Services, Service Operations, Clinical Systems, Digital and Project teams, the IT Infrastructure Analyst will deliver secure, scalable and high-performing technology solutions across the organisation.\nThe role will also play an important part in the organisation’s cyber security strategy, infrastructure roadmap, automation initiatives and adoption of AI technologies. The post holder will develop dashboards, reporting and operational insights to support data-driven decision making and continual service improvement.\nKey Responsibilities\n\nMaintain and support Microsoft 365, Microsoft Azure, Windows Server and enterprise infrastructure.\nAdminister Active Directory, Microsoft Entra ID, Group Policy and identity services.\nSupport Hyper-V, Azure Virtual Machines and virtual desktop environments.\nMaintain DNS, DHCP, certificate services, file services and enterprise storage.\nMonitor infrastructure performance, capacity and availability and implement improvements where required.\nMaintain accurate infrastructure documentation, configuration records, standards and procedures.\nSupport Microsoft Azure networking, storage, compute, backup and platform services.\nManage Microsoft 365 services including Exchange Online, SharePoint Online, Teams and OneDrive.\nSupport cloud migration, infrastructure modernisation and technology refresh projects.\nSupport LAN, WAN, WiFi, VPN and remote connectivity across multiple locations.\nMaintain and troubleshoot routers, switches, firewalls and network security appliances.\nWork with telecommunications providers and third-party suppliers to resolve complex infrastructure issues.\nSupport the delivery of the organisation’s cyber security strategy.\nMonitor security alerts and investigate cyber security incidents.\nManage vulnerability remediation across servers, endpoints, cloud platforms and network infrastructure.\nSupport Microsoft Defender, Microsoft Sentinel, Microsoft Intune and Microsoft Entra security capabilities.\nImplement and maintain security controls including Conditional Access, Multi-Factor Authentication, Privileged Identity Management and Zero Trust principles.\nSupport Cyber Essentials Plus, ISO 27001, DSPT and NHS security compliance activities.\nParticipate in penetration testing, security audits, incident response and root cause analysis.\nPromote cyber security awareness and best practice across the organisation.\nDrive innovation through automation, AI and modern technology solutions.\nDevelop and maintain internal IT dashboards providing infrastructure, cyber security, service performance and operational metrics.\nDevelop reporting solutions using Power BI, Microsoft Fabric and other enterprise reporting platforms.\nBuild automation solutions using PowerShell, Microsoft Power Platform and AI technologies.\nEvaluate emerging technologies and AI capabilities and develop proof of concepts where appropriate.\nSupport the adoption and governance of Microsoft Copilot, Azure AI Services and other approved AI technologies.\nIdentify opportunities to improve IT operations and business processes through intelligent automation and AI.\nMonitor infrastructure health and proactively investigate alerts before they become service-affecting incidents.\nProduce reports covering system availability, performance, capacity and service health.\nMaintain enterprise backup and disaster recovery solutions and regularly test recovery procedures.\nSupport business continuity planning and ensure critical systems meet agreed recovery objectives.\nDeliver infrastructure implementation, migration and upgrade projects.\nSupport new site deployments, office relocations and technology refresh programmes.\nProvide third-line technical support for complex infrastructure incidents.\nAct as a technical escalation point for the Service Operations team.\nMaintain accurate infrastructure asset and configuration records.\nSupport software licensing and hardware lifecycle management.\nEnsure infrastructure changes follow approved change management processes.\nTake ownership of infrastructure incidents, technical problems and improvement initiatives 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