{"id":2084221,"url":"https://alion.io/job/omni-hotels-resorts-experience-planner","title":"Experience Planner","company":{"id":1755037,"name":"Omni Hotels & Resorts","domain":"omnihotels.com","url":"https://alion.io/company/omnihotels","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":99,"open_postings":269,"ghost_share":0.004,"stale_share":0,"repost_share":0.048,"time_to_fill_p50_days":26,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hot Springs, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-28T04:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-04T20:29:54Z","board_verified":true,"closed_at":null,"days_open":37,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":37},"description":"Overview: \nThis team member will go above and beyond guests expectations and provide assistance and services for guests in order to ensure pleasurable accommodations. \n\nResponsibilities: \nMust have thorough knowledge of the property, guestrooms, package options, and amenities of the property \nMake outbound activity sales calls; offer customized room and package products, spa services, golf, recreation, and dining/food & beverage options (when applicable)\nUp-sell room types to maximize hotel average daily rate\nCoordinate with DORM to develop and coordinate strategies that will drive activity revenue into need times/dates for ancillary revenue outlets\nAchieve monthly revenue goals for the position as defined by the DORM and senior property leadership\nImplement Moments of Service (MOS) on every call\nReserve golf tee times, spa appointments, dining reservations, etc. in all activity applications\nTrack success of sales efforts and revenue capture; share with appropriate personnel/management on an on-going basis\nPost advance deposits and route billing of activity reservations (when applicable)\nProcess activity confirmations\nAnswer inbound calls; check voicemail/inbox and answer emails in a timely manner\nReview arrivals report, opt in report, and rate codes to identify guests for outbound sales efforts (i.e. upselling web reservations, LOS patterns, etc.)\nRespond to guest requests for Experience Planner services in a timely manner\nEmail relevant correspondence with appropriate departments\nMake detailed reservation notes in reservation to ensure accuracy\nOther duties as may be assigned by management\n\nQualifications: \nPrevious luxury hotel experience is required. \nMust be able to work a flexible schedule and willingness to work nights, weekends, and holidays. \nAbility to stand for the entire scheduled shift. \nCustomer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed. \nKnowledge of the surrounding area and all of its attractions. \nKnowledge of Property Management Systems and related computer programs \nStrong knowledge of Microsoft Office Software.","description_format":"text","description_chars":2128,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible 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